Customer Service Sales Representative

LINDA JEAN LARD

***************@*****.*** 731-***-**** Adamsville, TN 38310

Summary

Motivated to perform any task at hand. Good oral and written communications skills. Great interpersonal skills. Experience with numerous manufacturing processes and customer service.

Skills

Good oral and written communications skills

Great interpersonal skills

Experience with numerous manufacturing processes

Formal workplace training in identification of Hazardous Materials, and Fire Safety

Formal workplace training in OSHA regulations and ensuring compliance

Received workplace First Responder Certification

Training and application experience in QS9000, ISO14001, Yellow Belt, Six Sigma, Kaizen, and Kanban guidelines and compliance

Leadership and supervision experience in fast paced, ever-changing manufacturing environments

Training in Leadership Skills 1 and Leadership Skills 2

Training in Excel

Leadership in Sales

Training in customer service

Experience

Ultimate Air Rainbow of Jackson Jackson, TN

Sales Representative

11/2021 - Current

Set up Presentation

Present the Product

Credit application, sales invoice

Developed and maintained relationships with existing clients to ensure customer satisfaction.

Ultimate Air Rainbow of Jackson Jackson, TN

Sales Representative Team Leader

11/2021 - Current

Perform monthly Training

Create Goals for Sales Representatives on my Team

Present the Product

Credit application, sales invoice

Developed and maintained relationships with existing clients to ensure customer satisfaction.

Adient US Lexington, Tennessee

APQP Clerk

07/2020 - 10/2023

Worked with Engineers and Production on changes needed due to corrective actions or Engineering Changes.

Managed and Controlled FMEA's, Control Plans, Process Flow and Work Instructions

Controlled all Documents

Delta Faucet Jackson, TN

Assembler

02/2020 - 07/2020

Pull orders from Bill of Material

Assemble And inspect Faucets

Hago Automotive Corp Iuka, Mississippi

Quality Tech/ CMM Tech

01/2017 - 01/2020

Followed quality standards and procedures to minimize errors to maximize customer satisfaction

Conducted inspections, tests and geometrical measurements of all parts through the CMM to verify SPECS were within customer regulations and desired specifications

Collected SPC readings throughout production processes to monitor parts were within spec

Generated detailed reports outlining results from all test performed on CMM

Maintained compliance with safety and clean area procedures

Hago Automotive Corp Iuka, Mississippi

Quality Tech/ Quality Inspector

01/2017 - 01/2020

Evaluated and performed destructive tests on parts every 2 hours of production of final products against quality standards and manufacturing specifications

Completed precise measurements using special tools

Conducted numerous tests of destruction to evaluate comprehensive quality of products, noting results in Babtec System and marking or removing defective items

Used torque wrench, caliper, chisel, hammer and force out machine to inspect quality of products, taking note of functionality, appearance and other specifications

Reported repeated failures or issues to supervisors and other departments

Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release

Maintained compliance with safety and clean area procedures

Hago Automotive Corp Iuka, MS

Quality Technician III

01/2017 - 01/2020

Evaluated Quality issues and fix production problems in order to reduce overall defect rates

Documented findings and entered into Babtec system for tracking

Evaluated quality problems from customer and performed 5 Why meeting to identify Root Cause

Liaised between quality control and other departments to determine proper corrective actions to bring products in line with customer requirements

Maintained compliance with safety and clean area procedures

Conducted monthly Audits to ensure that all corrective actions that were put in place were still working accurately

Approved/Declined costs for claims, Submitted Refusals for all declined costs

CBC INGS Muscle Shoals, AL

Packaging Coordinator

01/2014 - 12/2017

Managed multiple facets of the Packaging and Production process, coordinate with production supervisors/leads/ operators, create processes to track packaging, responsible to ensure packaging projects are started and executed in a timely manner, talk with suppliers/customers, read prints, create documents

Kilgore Flares Co., LLC Toone, TN

Quality Technician

01/2011 - 01/2014

Managed multiple facets of the quality inspection and control processes used in manufacturing countermeasure flares for the Department of Defense

This includes the reading of drawings, use of gauges and other measuring instruments and test equipment to inspect parts and record results

Praxis Industries Inc. Savannah, TN

Quality Control Technician

01/2008 - 12/2010

Managed multiple facets of the quality inspection and control processes used in manufacturing bathtubs, showers, installation of shower rods, handicap bars and seats

Education and Training

Adult Education Center

G.E.D.

01/2007

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