Business Intelligence Solutions Architect

Ronald Moyo

Plano, TX

Professional Summary:

Salesforce Practice Lead Salesforce Solution Architect

Business Intelligence IT Service Management Data Architecture AI Computing Software Development Life Cycle

Seasoned Salesforce Lead with outstanding experience in providing strategic leadership on application direction, cost optimization, and delivery of identified service levels.

Significant client interaction with senior leadership – leading design sessions, executive-level interactions, cross-team collaboration, and issue/risk mitigation, etc.

Efficient in directing efforts related to business strategy development.

Highly focused on engagement management and building client relationships.

Flexible to provide quality account service and adaptable to application implementation change and project deadlines.

Expertise in aligning operations, goals, and technology needs while maintaining targets, including management of outsourcing agreements.

Core Competencies:

Machine Learning (ML)

Natural Language Processing

Artificial Intelligence (AI)

Salesforce Consulting

Vendor Management

Strategic Planning

Product Management

Agile Methodologies

Solution Architecture

Business Analysis

Product Road-Mapping

Enterprise Architecture

Project Management (PMP)

Change Management

Social Media Marketing

Sales, Service, Experience, Commerce, Health, HEDA (Higher Ed), Marketing Cloud, Non-Profit (NPSP), Veeva, Vlocity.

Professional Summary:

BCBS-Massachusetts 09/2023 -Present

Salesforce COE- Center of Excellence Lead

Lead the Salesforce Internal and external teams (Vendors) to set the standard for Salesforce architecture, updates, enhancements and many others.

Managed teams to ensure a consistent user experience and minimize administrative overlap that involved;

Standardizing processes across the organization to avoid unnecessary duplication.

Creating one clear place for the user community to provide feedback.

Managing system rollouts to ensure changes happen in an organized way and that top priorities get addressed first.

Setting design standards to ensure consistency through your Salesforce program.

Celerity a Randstad Company 01/2021 - 02/2023

Director – Salesforce Practice Lead & Lead Architect

Lead significant management achievement in supporting and delivering of Salesforce solutions.

Managed and scaled Salesforce teams from inception to implementation as well as leading internal Center of Excellence (CoE) Program programs.

I have proven track record in developing and deploying cutting -edge AI-powered solutions in the Salesforce ecosystem, including Salesforce AI "Einstein” and the new Genie.

Possesses expertise in NLP, ML, the new Salesforce Einstein ChatGPT, Prompt Writing, Knowledge Management, Information Architecture, Customer Service, Data Analysis, and Project Management.

Lead the development and deployment of custom Lightning Web Components to enhance user interface and functionality, resulting substantial increase in user engagement.

Established stable business communication for development, solution, and requirements scoping to support transition processes and work streams – on-boarding new customers or expanding solutions within existing accounts.

Provided strategic leadership on application direction, cost optimization, and delivery of identified service levels.

Directed efforts related to business innovative strategy development to change and improve business operations.

Efficiently aligned business operations, goals, and technology needs while maintaining specific targets, including management of outsourcing agreements. Performed significant client interaction at the senior leadership level – leading design sessions, executive-level interactions, cross-team collaboration, and issue/risk mitigation, etc.

Integrated and unified disparate systems at scale and formulated architectural strategies (service, sales, and marketing plans) to close more sales deals and provide a more proactive approach to case management.

As a result, global teams were able to manage businesses at scale and collaboration and reporting became easier.

Created strategies on (GTM) go-to-market plans. Documented a new way of doing business, hired the right candidates to help emulate the strategy, and stood up a Center of Excellence to bring in existing clients to show capabilities as well as sell to new clients with Salesforce sales teams, which added to company revenue growth.

Spearheaded the development of AI-powered Salesforce solutions using Salesforce AI "Einstein" for natural language processing (NLP) and machine learning (ML), resulting in a 30% increase in sales and a 20% reduction in customer service response time.

Led a team of engineers and data scientists in developing extensive and innovative Salesforce Einstein GPT-based prompts for Salesforce's Sales interactions, Marketing content creation, Code management, Slack writing assistance, customer service chatbot, resulting in a 25% reduction in response time and a 15% increase in customer satisfaction.

Managed multiple projects concurrently, from scoping to implementation, using agile methodologies and project management tools, resulting in timely delivery and high customer satisfaction.

Atos-Syntel, Inc. 03/2019 – 07/2021

Director – Head of Salesforce Practice – North America

Implemented proven strategies in managing applications support for the North American zone (US and Canada), including supporting multiple applications across a variety of technologies (Salesforce, Azure, AWS, Design Thinking, and AI).

Liaised with customer contacts for the purpose of managing the customer relationship, identifying new opportunities, and maximizing sales.

Performed onsite customer presentations with C-levels to negotiate and close complex deals.

Managed accounts throughout entire sales process. Collaborated with team members in marketing, pre -sales, and delivery support to uncover all needs.

Led in sales development, presentation, and communication of value proposition.

Devised a comprehensive plan of action to convince leadership why investments were needed and what the ROI would look like with the right plan of action.

Gradually obtained requested funds, and successfully branded the company within the Salesforce space. Ultimately, was able to get other companies to listen to GTM strategy to close more deals.

Atos-Syntel Inc. 09/2017 – 03/2019

Salesforce Solutions Program Manager

Worked with various business groups to understand Salesforce demand, collaborated with the business to develop detailed requirements, high-level design, and technical architecture.

Ensured project teams met implementation goals and were on time.

Applied Salesforce product knowledge as well as the ability and experience to demonstrate improved efficiencies in Salesforce implementations.

Leveraged strong leadership across multiple internal/external teams – communicating with influence and utilizing technical aptitude via a strong familiarity with Salesforce implementation methodologies.

Maintained communication with stakeholders, developed testing strategies, and documented any outstanding issues.

Salesforce Solutions Architect April 2016 – April 2017

Starpoint Solutions

Managed key IT vendors involved in application support (contract management, tickets, and service level agreements). Installed and configured Salesforce apps as per functional requirements.

Resolved system issues with ticket services and bug fixing.

Designed and developed technical solutions for Salesforce projects. Documented software requirements and prepared design documentation.

Conducted data management strategies, migrations, and formulated configurations.

Served as a Solution Architect, responsible for overall design of the application, mapping business requirements to technical requirements.

Worked along with key decision makers, supporting team to deliver the complete solution.

Led the integration of DocuSign with Salesforce to facilitate seamless electronic exchanges of contracts, reducing document processing time by 40%.

Configured DocuSign to automate the generation and routing of agreements, ensuring compliance and accuracy.

Collaborated with cross-functional teams to gather requirements and implement solutions that improved user adoption and satisfaction.

Developed custom Apex triggers and Visualforce pages to extend DocuSign functionalities within Salesforce.

Provided training and support to end-users, resulting in a 25% decrease in support tickets related to the integration.

KPI Partners 06/2015 – 05/2016

Salesforce Solutions Architect

Led technical architecture aspect of Salesforce application by preaching SFDC best practices and third party solution alternatives, providing guidance via deep technical experience. Produced functional design documents to match customer requirements.

Managed full project life cycle, scope, budget, timeline, resources, deliverable, issues, and escalations while

continually setting client expectations. Transitioned to support after go-live (frequently changing environments).

Prepared and executed project plans, and overlooked release management process.

Managed Development Team during the Development Mode of projects.

Designed the execution of test plans to ensure quality of solutions.

BPS Solutions, Inc. 01/2014 – 04/2017

Salesforce Solutions Program Manager

Participated in the development, presentation, and selling of value proposition.

Prospected within accounts throughout the entire sales process.

Collaborated with team members in marketing, pre-sales, and delivery support to uncover customer needs.

Managed key IT vendors involved in application support, including contract management, tickets, and service level agreements.

Liaised with customer contacts for the purpose of managing the customer relationship and selling.

InPursuit Inc. 07/2013 – 01/2014

Salesforce Solutions Architect

Designed and developed technical solutions for Salesforce projects. Installed and configured Salesforce as per well-defined functional requirements. Documented software requirements and prepared comprehensive design documentation.

Led migrations and implemented configurations. Prepared project deployment plans, developed technical maps, and formulated CRM strategies. Analyzed client requirements, evaluating resource needs to address system issues.

Conceptualized innovative Salesforce solutions. Worked on development methodologies (Waterfall, Agile, and Hybrid).

Education:

Bachelors: Marketing – Minor: Advertising – Drake University

MBA Essentials for Salesforce – Drucker School of Management – Claremont Graduate University

Certification:

Salesforce Certified Associate, Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Pardot Specialist, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Experience Cloud Consultant, Salesforce Certified Platform Developer I, Salesforce Certified Sharing and Visibility Architect, Salesforce Certified Development Lifecycle and Deployment Architect, Salesforce Certified Data Architect, Salesforce Certified Integration Architect, and Salesforce Certified Application Architect

Group Leadership:

Salesforce @Dreamforce 2017 Speaker, Salesforce Saturdays #DFW (User Group Leader) and Global Salesforce Saturday (Organizer), and Salesforce HEDA (Higher Ed Data Architecture) (User Group Leader)

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