Information Technology Machine Learning
Resume:
Name: Kishore Kumar Guddeti
Current Location: Atlanta GA
LinkedIn: https://www.linkedin.com/in/kishore-guddeti-87a91219/
phone number: 917-***-****
Email id: ***********@*****.***
Pega Certifications:
https://academy.pega.com/verify-certification?email=kishorekumar.guddeti%40tcs.com
Professional Summary
18 +years of experience in information technology industry, coupled with extensive experience in development in developing applications using Pega RULES Process commander
17+ years of PRPC experience and 1 year in Oracle BPM
Have extensive IT experience specializing in Decisioning Architecture, Implementation of Customer Centric frameworks such as PEGA Decisioning, Pega Customer Service, System Integration Consulting with Machine Learning Models as well as through Enterprise API Layer, and Enterprise package evaluation
Have good understanding of customer centric approaches such as Next Best Offer, Next Best Action with Predictive and Analytical model integration with PEGA
Experience in a wide area of domains like Healthcare, Financial, Manufacture and Insurance.
Extensive experience in gathering, documenting, and analyzing business needs and requirements and worked on several Project methodologies like Waterfall, Scrum and Scaled Agile Framework (SAFe) Agile
Strong Expertise in architecture and design of Pega Applications following iterative and agile approaches.
Good team player with the ability to effectively motivate individuals to achieve high standards
Primarily responsible for Client Interaction DCO sessions, Impact assessment, development, code review, Status Reporting and Business Playback from Onshore, Defect & Test Blocker calls from Onshore.
Building and Configuring a Case management applications by defining multiple stages and processes
Education and certification Details
Pega certified decision consulate in 2021
Pega Certified Senior System Architect in 2011
Pega Certified System Architect in 2007
Master of Computer Application (MCA), Kakatiya University, 2004
Experience Details
Project Title: Conservation Desktop
Client: USDA
Role: Senior Pega Developer
Duration: July 2024 to July 2025
Environment: PRPC 23
Project Description:
The CD (Conservation Desktop) project involves the development of several web and enterprise applications to help USDA serving farmers. It has several Sub Applications/Modules (CDAA, CDFM): While the search results don't explicitly define CDAA and CDFM, the context suggests they are sub-applications or modules within the broader CD project, helping the FPAC division of the USDA. One sub-application mentioned is Conservation Desktop Financial Assistance (CD-FA), which integrates with NRCS' existing financial assistance program contract management application, ProTracts.
Project Title: Polaris
Client: Express Scripts (CIGNA)
Role: Senior Pega Developer
Duration: May 2021 to till now
Environment: PRPC 8.4
Project Description: POLARIS is Pega application which helps business administrators and managers to manage customer account and related requests for all PBM customers.
Responsible:
Designed and developed complex Pega 8.4-based solutions for clients in the insurance industries
Implemented best practices in Pega solution design, development, and testing to ensure quality and reliability
Collaborated with stakeholders to gather requirements, design solutions, and ensure timely delivery
Optimized Pega solution performance and scalability to meet customer requirements
Project Title: Pega Shield Advisor PMAG
Client: BSCCA
Role: Senior Developer
Duration: Nov 2020 to May 2021
Environment: PRPC 8.2.2
Description:
Shield advisor is a foundational service delivery platform that will enable effective, consistent and personalized customer interactions across channels. With relevant customer information and insights available in one place and it provides 360-degree view of customer data. As part of this project, we should enhance the source system in appeal and grievances intent.
Responsibilities
Interaction with the BSC leads to understand requirement
Understand the various system interfaces and provide the mapping
Build rest Services, migrated to higher environments
Project Title: VCG and VBG
Client: Verizon
Role: Senior Developer
Duration: Aug 2019 to Oct 2020
Environment: PRPC 8. XX, 7.XX
Description:
VBG:
To Support organizational initiatives to centralize, standardize and monitor the business process,
Verizon Business and IT are rolling out workflow tools to model pre-sell processes.
The tool would help in pre-sale workflow processing, real time visibility to statuses, and activity tracking for different organization stakeholders to drive process optimization.
The Project includes design, build and test of the presale workflow tool in Pega for Verizon business group. the tool will help ensure processes are completed more timely and eliminate one of the biggest challenges with manual process like email, call etc. the workflows are modeled across globally distributed operational teams along with agreed upon service level agreements
VCG:
I have also worked as Pega Senior Consultant in Verizon for NBA and NBO applications in below LOBs for consumer group (VCG)
. RTD (Rep assisted channel)
An implementation of real time decisioning which is a central decision hub for many
Verizon application which needs Analytics and Pega DSM solution for recommendation. We
used Strategy components, Data Flow, Proposition Filter, NBA Designer, ADM and PRPC
base features for same.
. OMP
Offer Management Platform or Centralized Offer & Decision Engine (CODE) for unified and
central offering systems for Promo, Rebates and Discounts on any order done via different
channel in VZW.
Lifecycle of an Offer Create, Approve, Modify and Publish
Conversion of Offer into DSM proposition artifacts
Pega and DSM Upgrade (Pega upgrade version 7 – version 8)
DSM RTD upgrade
Pega CJCM upgrade
Project Title: GSP GWW enhancement
Client: American Express
Role: Senior Developer
Duration: June 2018 to Aug 2019
Environment: PRPC 7.2.1, Tomcat
Description:
When the system rejects adjustment then GWW CCP should get a monthly Wallet, so CCP can override the process and adjustment transaction from his wallet limit.
Responsibilities:
consuming REST API
identifying access
developing
working with Product owners
Project Title: Provider Life cycle Management
Client : Anthem Inc (Infosys)
Role: Senior Developer
Duration: Oct 2017 to June 2018
Environment: PRPC 7.2.1, Tomcat
Description:
PLM is a ticketing application which supports updating provider changed information by raising correction tickets. There are two ways to raise correction tickets. One way is providers will call us to raise correction tickets and second way is we will reach out to providers asking if they have any update to the provider information, based on that system create correction ticket. Based on the ticket requested state and transactions it will route to appropriate teams and work upon it.
Responsibilities
worked on user stories
supported Waw 1 SIT and UIT defects
Project Title: Order Status
Client: Honeywell (Infosys)
Role: Project Lead
Duration: Jan 2017 to Oct 2017
Environment: PRPC 7.2.1, Tomcat
Description:
Automate customer service process for Order status Application which will serve several Case types. As part of phase 1 project, it covers automation of Missed shipment, Shipment status and estimated shipment Case types. Currently CSR is required to login several applications or reach several teams to know the current status of the order, by automating the process it will reduce process time for CSR.
Responsibilities
Provided designing of enterprise class structure, data and application framework mode
Mashup configuration.
consumed Rest API.
provided Rest API.
build email correspondence, email Trail correspondence.
Collecting the high-level requirements and analyzing the requirements.
Understand the various system interfaces and provide the mapping
Providing the Method of Changes and Designing the system changes
Quality improvement processes like conducting requirement and design
walkthroughs and reviews to ensure quality of the deliverables
Project Title: WSP CPM 7.1 UPLIFT
Client: American Express (TCS)
Role: Senior Developer
Environment: PRPC 7.1.7, CPM 7.1.3, Web sphere 7.1, SQL, DB2.
Description:
Adopting Data Pages as a data source for UI elements and processes. Re-Designing Homepage with New UI elements. Upgrading screens to HTML5 / CSS3. Building composite layout with Sections / Dynamic Layouts (instead of Harnesses as used in CPM 6.3)
Re-Building CCP portal with New CPM 7.1.3 interaction portal. Adopting a New Interaction Driver model. Upgrading to use New CPM Interaction flows. Adopting CPM data pages to drive interaction and intent processes (Note: must be adopted to leverage most of CPM features). Configuring CPM interaction driver to support Hubs. Adopting re-designed CPM 7 Harnesses (replaces current CPMPerform and other Harnesses used in all Intents / Demands). New Switch Card features. Horizontal Phone Call tab structure. Change Data sharing model between Interaction and Intents aka Clipboard Cache. Update intent task to use Starting Flows. Elimination of Thread Family Data Page. Eliminate Amex introduced Customization of Pega Controls where possible
Project Title: Stop Payment
Client: American Express (TCS)
Role: Tech lead
Environment: PRPC 7.1, CPM 6.3, Web sphere 7.1, SQL, DB2.
Description:
The Global Payments Program (GPP) is a multi-year initiative spanning multiple markets, centralizing ownership for the payments process; receiving and recognizing remittances from our customers centralized under World Service. Currently, Card member Remittance capabilities lack the functionality to stop/cancel a remittance once it has begun processing (for immediate payments this occurs as soon as the payment is submitted). Historically, this lack of functionality has contributed to Card member dissatisfaction. As part of the Global Card member Remittance Program, American Express is seeking to deliver the stop payment functionality into the current Remittance capabilities.
The Payment Service Hub will be rolled over multiple phases, Stop Payment is to be implemented as a parallel work stream.
This Project Charter addresses the scope for Stop Payment and one unique identifier across the payment journey. Stop Payment will address US and LAIDC Consumer, OPEN, Corporate IBIP payments initiated with American Express Remittance capabilities.
Project Title: WSP Pegasus Market enablement
Client: American Express (TCS)
Role: Senior Developer
Duration: Dec 2014 – Nov 2015
Environment: PRPC 6.3, CPM 6.1, Web sphere 7.1, SQL, DB2.
Description:
This project is to enable WSP Core consumer capabilities for the Spanish market and enable WSP Core capabilities + Incremental requirements for UK, Spain & ANZ corporate cards
Responsibilities
Collecting the high-level requirements and analyzing the requirements.
Understand the various system interfaces and provide the mapping
Providing the Method of Changes and Designing the system changes
Quality improvement processes like conducting requirement and design
walkthroughs and reviews to ensure quality of the deliverables
Development (Strictly follow the code standards and specific project
related practices during any phase.)
Testing (Unit and Assembly)
Defect tracking and prevention by performing causal analysis to log
defects and resolutions
Bug fixing during any phase of testing
Delivery of solutions on time
Provide effective solution for the outstanding issues
Project Title: Encore
Client: American Express (TCS)
Role: Senior Developer
Description:
This project will develop a capability to get the list of third-party caller types from CRPS then apply basic filters before giving it to Encore Portal via UCID data power service.
Responsibilities
Worked as part of dynamic Scrum/agile team
Collection requirements and analyzing the requirements
Build Pega Service
Bug fixing during any phase of testing
Project Title: ABAACA (Authorized Concierge Agents and Authorized Booking Agent)
Client: American Express (TCS)
Role: Senior Developer
Duration: Jan 2014 – Nov 2014
Environment: PRPC v6.3, CPM 6.1, Web sphere 7.1, SQL, DB2
Description:
American Express Card Members have the ability to enable authorized managers/agents to perform transactions/inquiries on behalf of the basic Card Member.
These roles include Authorized Manager Full AMF, Authorized Manager Limited AML, Authorized Concierge Agents ACA and Authorized Booking Agent ABA. Depending on the Card Member’s servicing needs these agents may perform account maintenance functions (e.g., make a payment, change address), book travel requests, and/or in the case of Premium Card Members (e.g., Centurion, Platinum), place Concierge requests (e.g., dining reservations, ticket purchases, etc.).
Currently ACA and ABA are not integrated and supported in MYCA and servicing is provided by different servicing arms concierge and travel. This project will enable a basic card member to service the additional roles [ABA & ACA] for add/delete/update.
Responsibilities:
Developed the integration module between PRPC and client back-end systems. Consumed WSDLs using Connector and Metadata Accelerator wizard & used them.
Conduct design and code review to ensure compliance with standards.
Designing the application and preparing the design document.
Development of application.
Project Title: Click to Chat
Client : American Express (TCS)
Role: Senior Developer
Duration: Jun 2013 – Dec-2013
Environment: PRPC v6.3
Description:
American Express Card members adopt digital servicing as their channel of choice, it becomes critical to leverage the Click-to-Chat capability throughout Membership Rewards (MR) to deepen loyalty and satisfaction among our key customer segments. This project focused on expanding Click-to-Chat (C2C) to key MR transactions
Responsibilities:
A brand-new application platform/environment for Click to Connect capabilities.
First PEGA service in AESP as a provider
Enabling Message signing within PEGA which was not supported out of the box feature.
Logging and Monitoring Framework with PEGA BRE (work in progress)
Data power hosted service
A business USER portal to provide an interface for business to make real time updates to the rules.
SSO integration for the portal.
Project Title: BPM COE
Client: Medco (CTS)
Role: Developer
Duration: Jun 2011 – Jun 2013
Environment: PRPC v6.1, PMF Framework, Oracle and Visio
Description:
Medco BPM COE is responsible for providing solutions and looking into challenges/issues being faced by Pega/PRPC development teams and also enforcing best practices, Standards, Design Review, Code Review, making enterprise-wide changes such as Single sign on/Authentication, Security, building services at enterprise level which are reused across all other Divisions/COE’s. Enforced Scrum/Agile methodology for Pega development projects which involves a very large number of PRPC developers working in a shared environment. Direct interaction with Pega LSA/Support teams for any product related issues.
Responsibilities:
Developed the integration module between PRPC and client back-end systems. Consumed WSDLs using Connector and Metadata Accelerator wizard & used them.
Involved in PMF enhancement.
Involved in create utilities for merge wizards.
Involved in Build Management.
Project Title: IMPACT
Client : Celgene (CTS)
Role: Developer
Duration: April 2010 – May-2011
Environment: PRPC v5.5, Oracle, and Visio
Description:
Celgene's Patient Support and Reimbursement Services team is a group of dedicated, central points of contact for providers and patients who rely on Celgene's products. Currently the team uses a case tracking tool that is limited in functionality and which does not integrate well with the existing Risk Management systems in Celgene. With this in mind Celgene has started the IMPACT project (Improved Patient Access to Celgene Therapies). The case tracking system to be built on PRPC ( Pegarules Process Commander) will ensure better integration with the risk management system and allow the patient support team to effectively and efficiently assist Patients and Providers while providing robust functionality that is vital and currently not available in their existing case tracking system.
Responsibilities:
Developed the integration module between PRPC and client back-end systems. Consumed WSDLs using Connector and Metadata Accelerator wizard & used them.
Use of SoapUI to Test WSDLs provided for integration.
Developed key pieces in the application like UI, report generation.
Implemented activity creation, Dynamic Selects, Integrators etc.
Tracking all the issues related to web services or general business queries and discussing the same with the onsite team.
Ensured best practices/Guardrails while implementation & test. Used Preflight for the same.
Project Title: AIG UK - COMET
Client: AIG UK (Mphasis)
Role: Developer
Duration: Oct 2007 – Mar 2010
Environment: PRPC v5.1, Oracle and Visio
Description:
UK COMET (Common Operating Model Evolution Team)
Policy processing application used by AIG UK for Commercial Lines of Business in the UK geography, mainly for large business accounts
New Business and Renewal along with multiple type of Mid Term Adjustments (MTA) can be processed in COMET
Most of the Commercial Lines of Business which include Financial Lines, Liability Lines and Accident and Health Lines are currently processed in COMET and caters to Multinational clients as well
Responsibilities:
Providing Solutions to bugs/issues raised through Rational ClearQuest based on the priority.
Coordinating with Onsite team in various issues relating to resolving of Production Help Desk tickets.
Involves providing the estimates on enhancements and Change Requests.
Involves in preparing and moving Production Support fixes to QA.
Involves in Preparing the Defect Analysis Document on the bugs/issues raised through Rational Clear Quest.
Involves in reviewing and approving the Defect Analysis Document prepared by team members
Project Title: Auto-Convert
Client: JPMorgan Chase (Mphasis)
Role: Developer
Duration: Jan 2006 – Sep 2007
Environment: PRPC v5.1, Smart Investigate Framework, Oracle and Visio
Description:
To convert selected USD wire transfer instructions into cross currency FX payments so as to capitalize on the additional revenue associated with cross currency exchanges. Target Treasury Services (TS) Foreign Exchange (FX) channels requirements to support Phase two of the auto convert” functionality for PRPC will include migrating current mainframe Pega functionality to the new PRPC platform. This will include the routing of messages, workbaskets, transaction searching, and generating correspondence and MT103/MT202 payment orders from PRPC.
The intent is to target and convert only those USD payments which are eventually converted into local currency by the beneficiary bank. The objective is to move the currency exchange process and subsequent higher revenue to JP Morgan Chase (JPMC) from the beneficiary bank and to make the payment in currency via our in-country Nostro bank network.
Responsibilities:
Interaction with client to understand Use Cases and requirements.
Identifying the reusable components of Framework SmartInvestigate5.1 and the existing system.
Designing the application and preparing the design document.
Development of application.
Test Case creation and unit testing, Code and Test Case review of peers.
Defect fixing.
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