Customer Service Store Manager

ALEXIS GUINN

+1-318-***-**** ********@*****.*** Jonesboro, LA 71251

PROFESSIONAL SUMMARY

Skilled in complaint resolution and customer service, with experience in healthcare and retail environments, adept at managing inquiries and ensuring customer satisfaction. Proficient in Microsoft Office Suite and medical terminology, offering adaptability and flexibility to meet diverse needs. Seeking a challenging role to leverage expertise and contribute to team growth.

SKILLS

Complaint resolution Account updating Medical terminology Scheduling De-escalation techniques Adaptability and flexibility Positive and professional Microsoft Office Suite Active listening Punctuality and reliability

EXPERIENCE

ASSISTANT STORE MANAGER, Jonesboro, LA

Family Dollar, June 2025-Present

• Resolved customer complaints efficiently while maintaining excellent customer service.

• Assisted customers with product selection, pricing, payment options and returns and exchanges.

• Managed all customer inquiries and complaints in a professional and timely manner. HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE, US

Trinity Healthcare, November 2022-April 2025

• Collected payments from patients and entered them into the billing system accurately.

• Greeted patients upon arrival and answered any questions they had about their visit.

• Assisted in checking patient's insurance eligibility prior to their appointment.

• Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

• Obtained necessary signatures for privacy laws and consent for treatment. ASSISTANT STORE MANAGER, Jonesboro, LA

Dollar Tree Stores, March 2021-November 2022

• Maintained a safe working environment by enforcing safety regulations.

• Ensured compliance with all safety regulations throughout the store premises.

• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

• Handled complaints from customers by empathetically listening, recording details and offering solutions.

• Implemented strategic marketing initiatives to drive revenue growth across multiple channels. PATIENT INTAKE-QA SPECIALIST, Houston, TX

Prn Network-Houston, April 2020-March 2021

• Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.

• Assessed client needs through initial interviews and consultations to determine appropriate services.

• Answered questions related to insurance coverage, eligibility requirements, payment options.

• Conducted initial risk assessments to identify any immediate concerns or needs for intervention. EDUCATION

COMPLETED COURSEWORK TOWARDS ASSOCIATE OF SCIENCE, Houston, TX Houston Community College

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA

Willow Ridge High School

REFERENCES

References available upon request

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