Business Operations Customer Service

Julissa Rivera

Kissimmee, FL ***** 646-***-**** ************@*****.***

Professional Summary

Resourceful and compassionate professional with extensive experience in healthcare support, small business operations, and customer service. Proven track record in managing teams, providing exceptional client care, and driving operational success. Creative entrepreneur with a passion for design, organization, and quality service. Bilingual in English and Spanish.

Professional Experience

CEO

Julafull Creations – FL June 2021 – Present

Manage business operations, including crafting and preparing personalized products for clients. Design and implement marketing strategies to promote products across online platforms. Maintain and update the business website, ensuring smooth functionality and user experience. Oversee customer orders, vendor relationships, and timely fulfillment. Stager/Interior Designer

Julafull Interior – FL September 2023 – Present

Collaborate with clients to design and stage residential spaces tailored to their preferences. Redesign furniture arrangements and decor elements to enhance aesthetic appeal. Deliver customized interior solutions with attention to detail and functionality. Home Health Aide (HHA)

Amello – FL March 2023 – December 2024

Assisted patients with daily living activities and physical therapy exercises. Supported household responsibilities including cleaning, meal prep, and medication reminders. Encouraged patients to stay active and follow care plans to improve health outcomes. HHA/Trainer

Well Care Health – FL January 2022 – March 2023

Provided direct care and daily support to clients, ensuring comfort and safety. Trained and mentored new hires on home care procedures and client interaction protocols. Ensured consistent, high-quality service delivery by monitoring performance and compliance. Home Health Aide (HHA)

Eagle Eye – NY March 2018 – December 2020

Improved patients’ quality of life through personalized care and daily assistance. Scheduled and coordinated medical appointments and follow-up visits. Built strong rapport with patients and families, contributing to client satisfaction. Assistant Manager

Dolphins Fitness – NY June 2015 – February 2018

Supervised daily operations, including staff scheduling and front desk coordination. Managed memberships, handled daily cash flow, and resolved customer concerns. Oversaw a team of employees, ensuring smooth facility operation and client service. Education

Satellite Academy – NY

High School Diploma (September 1998 – June 2001)

Skills

Bilingual: English & Spanish

Team Leadership & Staff Training

Customer Service & Client Relations

Home Healthcare & Patient Support

Interior Design & Space Planning

E-Commerce & Marketing

Scheduling & Time Management

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