Customer Service Writer
Resume:
Dana Riqueros
Service Writer, Inventory, Acknowledge in Shipping and Receiving
Houston, TX 77078
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Service Writer/Technician
Worldwide Machinery-Channelview, TX
July 2007 to February 2025
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Education
Complete in Notary Public Comission
The State Of Texas - Houston, TX
March 2023 to March 2028
Notary Public
Continuing Education Certifiate Of Completion in Annual Federal Tax Refresher
Labitax-IRS - Houston, TX
October 2024 to December 2025
Completed Education to Tax preparer
Certified in Cualified Bussines Imcome Deduction
Labitax - Houston, TX
October 2023 to December 2023
I am certified by the IRS to prepare Individual and Small Business Taxes University in Business Administration, Psicologist Clinic University of Guayaquil-Ecuador - Guayaquil-Ecuador May 1987 to October 1998
Bilingual secretarial studies, administrative assistant, complete university studies in clinical psychology to work in human resources, to work as a counselor in high schools Skills
• Service writing
• Customer service
Certifications and Licenses
Driver's License
Additional Information
I have 19 years of experience working in Computer, fast learning in any new program, experience in inventory, M1 program, Administrative assistant, service writer,
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