Human Resources Hr Operations

NANCY J. WAKELAND

Carrollton, TX ***** / 214-***-****

**********@*****.*** / LinkedIn: LinkedIn Profile

SUMMARY AND PROFILE

Senior Director of Human Resources / Director - HR Business Partner / Operational Excellence / Organizational Development & Compliance Leader

Accomplished Human Resources Executive with 15+ years of experience driving organizational growth, cultural transformation, and HR infrastructure development. Built full-scale HR systems supporting 250+ employees across 8 sites, improving efficiency by 70%. Led M&A integrations with 100% retention and optimized benefits plans, reducing costs by 23%. Implemented HRIS from scratch, cutting manual processes by 90%. Delivered succession, compliance, and performance frameworks enhancing promotion rates and workforce stability.

Area Of Expertise

Leadership Development Coaching Benefits & Compensation Design Strategic Workforce Planning

Organizational Development Talent Acquisition Strategy Performance Management

Data Analytics & Insights HR Policy Development HRIS Implementation

Diversity & Inclusion M&A HR Integration Employee Relations

Additional Skills

Talent Development / Key Performance indicators (KPI) / Business Administration / Organization Strategy / Continuous Improvement / Strategic Partnerships / Data-driven Insights / Business Performance / Executive Coaching / Employment Laws / Business Growth / Action Planning / HR Management / HR Practices / Effective Communication / Collaboration / Resilient / Influence Stakeholders / Communication Skills / Build Relationships / Accountability

PROFESSIONAL EXPERIENCE

IACX Energy, LLC (Oil & Gas) Dallas, TX

Senior Director of Human Resources

November 2019 - May 2025

Developed and implemented HR infrastructure across 8 plants for 250+ employees, increasing operational efficiency by 70% within 18 months.

Digitized HRIS system from a manual setup, decreasing processing time by 50% and eliminating 90% of manual tracking.

Led HR integration for 3 mergers, sustaining 100% employee retention through streamlined communication and benefits transition.

Launched scalable talent strategies, elevating internal promotion rates by 20% and aligning workforce planning to business objectives.

Negotiated healthcare plans, reducing benefit costs by 23% and increasing employee enrollment by 35% in the first year.

Built and expanded HR team after two years of solo leadership, increasing departmental service output by 80%.

Leading HR Consultants

Human Resources Consultant & Career Advisor

March 2012 - January 2019

Designed and deployed HR frameworks for 7+ start-ups and plant relaunches, meeting all implementation deadlines and compliance requirements.

Created custom HR policies and performance systems, improving employee engagement by 25% and reducing annual turnover by 18%.

Executed seamless HR transitions during M&A activities, maintaining legal compliance and continuity with no service interruptions.

Pioneered benefit plans aligned with ACA standards, cutting annual healthcare expenditures by 20% while improving coverage relevance.

Introduced onboarding protocols that lowered early-stage attrition by 30% and accelerated integration timelines.

Negotiated vendor agreements, reducing service costs and enhancing contract performance monitoring metrics.

Collaborated with senior leaders to integrate HR initiatives with organizational strategy, resulting in improved business outcomes

Exterran, (Oil & Gas) Houston, TX (Layoff)

Senior HR Business Partner

November 2014 - June 2015

Delivered HR support to 700+ employees across 3 production sites, increasing productivity by 12% through targeted workforce strategies.

Orchestrated change initiatives that reduced absenteeism by 15% and reinforced a culture of performance and accountability.

Identified succession gaps and implemented training programs for 50+ employees, raising readiness pipeline by 22%.

Conducted workforce planning analyses, driving $175K in savings through optimized headcount and operational alignment.

Devised performance improvement protocols, reducing employee disciplinary actions by 40%.

Initiated onboarding roadmap, decreasing ramp-up time by 35% and increasing engagement scores during first 90 days.

Holcim LM, (Cement Manufacturing) Midlothian, TX

Area Human Resources Manager

March 2007 - March 2012

Managed HR operations for 800 employees across 5 terminals and sales offices, improving retention by 20% through engagement initiatives.

Rolled out region-wide succession planning frameworks, boosting internal promotions and upward mobility by 28%.

Standardized hiring and training processes, ensuring full regulatory compliance and audit preparedness across multiple locations.

Investigated employee relations issues and executed resolutions with zero litigation outcomes and full policy alignment.

Applied behavioral-based hiring techniques, decreasing mis-hires by 35% and reducing onboarding cycles by 25%.

ADDITIONAL EXPERIENCE

Corporate HR Manager - MISA Metals, Inc., (Steel Industry) West Chester, OH / (Union Environment / Focused on labor relations, compliance, HR strategy)

EDUCATION AND OTHERS

University of Phoenix

MBA - Human Resource Management

Wilmington College, Cincinnati, OH

BA - Business Administration/Management

Certifications

SPHR - Senior Professional in Human Resources

SHRM-SCP - SHRM Senior Certified Professional

Technical Skills: Microsoft Office (Word, Excel, Outlook, PowerPoint) / SAP / ADP Workforce Now / Kronos / Oracle / PeopleSoft / Workday / Paychex / Ceridian / Dominion I Solve / HRIS / Concur / MS Office Suites

Additional Skills: Talent Development Key Performance indicators (KPI) Business Administration Organization Strategy Continuous Improvement Strategic Partnerships Data-driven Insights Business Performance Executive Coaching Employment Laws Business Growth Action Planning HR Management HR Practices Effective Communication Collaboration Resilient Influence Stakeholders Communication Skills Build Relationships Accountability

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