Customer Service Administrative Assistant

Brittany Thomas

Cary, North Carolina ***** · 804-***-**** · ***********@*****.***

Professional Summary

Experienced administrative professional with over 5 years of healthcare and clinic operations support, specializing in patient intake, scheduling, office management, and customer service. Proven track record of maintaining HIPAA compliance, supporting clinical staff, and creating organized, efficient work environments. Adept at multitasking, coordinating logistics, and delivering positive client experiences.

Professional Experience

Clinic Administrator

Kind Behavioral Health – Raleigh, NC

September 2024 – Present

Serve as initial contact for families seeking ABA services at home or in-clinic.

Conduct clinic tours and maintain positive family relationships.

Handle administrative duties: phones, emails, reports, faxes, and office prep.

Enforce HIPAA confidentiality by managing visitor logs.

Oversee clinic inventory, supply ordering, and tracking.

Manage clinic-wide schedules in Central Reach, support accurate billing, and communicate updates with BCBAs, RBTs, and families.

Assist in onboarding of new staff and clients.

Coordinate maintenance services and organize staff appreciation events.

Administrative Assistant to Admissions

United Methodist Family Services – Richmond, VA

October 2022 – March 2024

Maintained confidential records and organized physical and digital files.

Directed phone inquiries, scheduled meetings, and managed office supply inventory.

Supported intake process alongside Admissions Coordinator.

Reconciled company credit cards for senior staff and residential programs.

Processed and distributed incoming mail.

Patient Registrar

Better Med – Mechanicsville, VA

January 2022 – April 2023

Registered patients by gathering insurance and medical information.

Explained registration and clinic processes clearly and compassionately.

Maintained HIPAA compliance and ensured timely clinic flow.

Provided general administrative support including data entry and file maintenance.

Front Desk Receptionist

America’s Best Contacts and Eyeglasses – Richmond, VA

June 2020 – January 2022

Checked in/out patients and managed store flow.

Verified insurance and processed patient documentation.

Scheduled appointments and maintained daily patient files.

Kept reception area clean and prepared.

Administrative Assistant / Behavior Technician

Early Autism Services – Richmond, VA

November 2019 – September 2021

Managed databases and client schedules for ABA services.

Scheduled training for RBTs and coordinated all intake paperwork.

Supported behavior technicians and logged client behavior data.

Provided direct ABA therapy using positive reinforcement strategies.

Receptionist

Professionally answered phones and greeted visitors.

Maintained clean, welcoming reception spaces.

Handled clerical tasks such as filing, mail sorting, and appointment scheduling.

Supported directors with expense reconciliation and travel coordination.

Education

Binghamton High School – Binghamton, NY

Skills

Office Administration & Scheduling

Central Reach & EHR Systems

Patient Intake & Registration

HIPAA Compliance

Customer Service & Front Desk Operations

Calendar & Event Coordination

Data Entry & Record Keeping

Team Onboarding & Support

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