Operations Manager Customer Service
Resume:
TAYLER
BOURLAND
**********@*****.***
Hemet, CA 92543
Experienced Computer Technician with a professional background in hardware and software installation, maintenance, and troubleshooting. Possesses excellent problem-solving and communication skills. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. SUMMARY
PROFESSIONAL SKILLS
• Computer applications
• Client Relations
• Operations management
• Safety and regulatory compliance
• Network Configuration
• Network Troubleshooting
• Solution-Focused
• Professional Customer Service
Quality and Safety Control
Standards
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• Software Installation
• Communication
CERTIFICATIONS
• CPR and First Aid Certified
• Forklift Certified
Electronic Gaming Machine
Certified
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• Kiosk Maintenance Certified
Art Institute of California
San Diego, CA
No Degree: Digital Design
Mira Costa College
Encinitas, CA
No Degree: Business Marketing
EDUCATION
Soboba Casino Resort - Project Slot Technician
San Jacinto, CA • 04/2025 - Current
RIVERSIDE COUNTY - In-Home Care Provider (Part Time) Hemet, CA • 03/2024 - Current
ARISTOCRAT TECHNOLOGIES INC. - Field Service Technician Hemet, CA • 11/2024 - 02/2025
WORK EXPERIENCE
Diagnosed and repaired slot machine malfunctions, ensuring optimal performance and customer satisfaction.
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Collaborated with gaming management to identify trends in machine performance and implement improvements.
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Boosted overall guest satisfaction ratings through friendly interactions while assisting them with any questions or concerns related to the operation of slot machines.
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Ensured compliance with gaming regulations by performing regular software updates and adhering to industry standards.
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• Assisted with grocery shopping and meal planning. Provided in-home care to elderly clients in their homes, including assistance with daily tasks such as bathing, dressing, grooming, and meal preparation.
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Assisted with physical and occupational therapy as prescribed by a physician.
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• Maintained client records and documentation.
• Assisted with shopping for medical supplies and equipment.
• Developed and maintained positive relationships with clients.
• Assisted with light housekeeping and laundry.
Developed and implemented activities to stimulate cognitive functioning.
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Identified opportunities for process improvements and implemented solutions to streamline service operations.
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Utilized advanced troubleshooting techniques to identify and resolve issues with 100% accuracy.
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Developed and implemented procedures for testing and troubleshooting systems.
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SOBOBA CASINO RESORT - Project Slot Technician
San Jacinto • 03/2024 - 11/2024
EXECUTIVE YACHT GROUP - Dive Operations Manager
Southern California, USA • 01/2020 - 11/2023
BOURLAND DIVING SERVICES - Underwater Technician
San Diego, CA • 12/2015 - 12/2019
Installed, maintained, and repaired a variety of electronic and mechanical systems.
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Served as a subject matter expert on Electronic Game Machines, guiding internal teams and external customers.
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Successfully diagnosed and repaired complex technical issues in the field for a wide range of customers.
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• Salvaged and rebuilt parts to achieve cost savings and reduce waste. Communicated with other warehouse personnel regarding loading and unloading needs.
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Connected wires to circuit breakers and other electrical components.
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• Installed and configured network hardware and software.
• Troubleshoot and resolved network connectivity issues. Documented IT procedures and protocols to streamline processes and enhance team efficiency.
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Developed and maintained documentation and technical specifications.
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Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
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Evaluated competitor's strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
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Increased team productivity by implementing streamlined processes and effective communication strategies.
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Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
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Utilized a variety of techniques to ensure accurate interpretation of spoken and written communication.
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Utilized excellent customer service skills to build strong relationships with clients, ensuring their satisfaction and repeat business.
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Developed a high-performing team through effective recruitment, training, and performance management.
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Established strong customer relationships through excellent communication and attentive service.
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Collaborated with vendors and partners to negotiate favorable pricing and secure exclusive client offers.
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Increased customer satisfaction by providing high-quality services and timely communication.
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Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
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Handled many customer inquiries and complaints via phone, email, and in person, resolving issues promptly and effectively.
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Maintained effective client relationships, ensuring client satisfaction and loyalty.
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AQUA FORCE DIVING SERVICES - Dive Operations Manager San Diego, CA • 06/2010 - 11/2015
Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
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• Managed inventory and ordered necessary parts and tools as needed. Analyzed and evaluated maintenance operations to identify areas of improvement.
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Ensured compliance with applicable codes, regulations, and standards.
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Performed preventative maintenance on heavy equipment, including oil changes and filter replacements.
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Performed regular maintenance checks and troubleshooting on all equipment.
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Underwater maintenance for government, commercial, and private contracts.
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Contact this candidate