Service, Compliance and Operations Management

Tamiko Little

Wildomar, CA ***** 619-***-**** *********@*****.***

www.linkedin.com/in/tamiko-little-compliancerules

Supervisor – Customer Operations & Compliance

Experienced operations leader with over 20 years in customer service, team supervision, and process improvement. Proven ability to lead teams, resolve customer issues, and ensure compliance with company policies and regulatory requirements. Passionate about safety, teamwork, and delivering excellent customer experiences.

Key Skills

• Staff Supervision & Scheduling • Customer Relations & Service Recovery • Safety & Risk Management • Process Improvement & Compliance • Operational Planning & Execution • Performance Coaching & Team Development • Warranty Management • Conflict Resolution & Communication

Professional Experience

Senior Compliance Manager

Dividend Finance (a Division of Fifth Third Bank) – San Diego, CA 2020 – 2024

• Supported servicing and warranty resolution for solar and home improvement loans — communicating timelines, approvals, and costs clearly with customers and internal departments.

• Worked daily with legal, sales, and servicing to resolve escalations and improve customer service.

• Maintained detailed customer records, service issues, resolutions, and reporting in CRM systems, supporting full-service documentation and follow-up accuracy.

• Developed policies to improve service efficiency, team communication, and regulatory readiness.

• Used root cause analysis to improve turnaround time and reduce customer complaints.

Collections Manager (Interim) & Underwriting Manager

Dividend Finance – San Diego, CA 2016 – 2020

• Built and led a new collections department from scratch, hiring and training 8 agents.

• Handled customer escalations, worked with legal and product teams to support smooth workflows.

• Supervised daily activities, tracked team metrics, and resolved high-risk accounts.

• Managed underwriting teams and trained staff on policy, accuracy, and risk.

• Developed scheduling practices and tools to ensure consistent team performance.

Credit Analyst & Underwriter

Axos Bank – San Diego, CA 2014 – 2016

• Launched the auto originations department, handling customer verification and compliance checks.

• Created smooth onboarding workflows and built strong working relationships across departments.

• Reviewed applications and resolved discrepancies while maintaining service and speed.

Education & Certification

B.S. in Applied Management (In Progress)

Grand Canyon University – Expected Jan 2026

Certified Compliance & Ethics Professional (CCEP)

Issued April 2022 – Expires April 2026

Additional Highlights

• Effectively served as liaison between internal teams (underwriting, servicing, legal) and clients to ensure concerns were accurately addressed and resolved — mirroring the Service Advisor’s bridge role between technician and customer.

• Comfortable working weekends, holidays, and rotating shifts.

• Skilled in responding to high-pressure, fast-paced customer situations.

• Known for building strong team morale and holding high service standards.

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