Customer Service Experience

Objectives

Customer Service professional with proven, results oriented success in the service industry aiming to bring superb customer service skills and physical stamina to provide an exceptional customer experience.

Skills

• Positive Attitude

• Quality maintenance

• Supplies management

• Customer service

• Assets safeguarding

• Problem solving techniques

Experience

TruGreen Lawn Service, West Chicago, IL. January 2023 - Present

Customer Service Representative

Customer Service Expertise: Established foundation in customer support and engagement, backed by extensive experience.

Client Retention & Satisfaction: Maintains an impressive 85% retention rate for new callers and achieves a 90% satisfaction score.

Negotiation Abilities: Skilled in reaching amicable resolutions with customers regarding outstanding debts.

Product Knowledge: Exhibits a comprehensive grasp of the company’s offerings and adeptly instructs on their utilization.

Sales Communication: Proficient in articulating the depth of products or services, thereby driving sales through effective customer interactions.

Billing Efficiency: Promptly addresses and resolves any issues with billing discrepancies – adept at managing scheduling tasks.

Planet Fitness, Aurora, IL. January 2022 – August 2022

Member Services Representative

Greeted members, prospective members, and guests, providing exceptional customer service.

Managed front desk to include:

oAnswered phones in a friendly manner to assist callers with a variety of questions.

oChecked members into the system and updated member accounts.

oResponsible for new members sign-up

oProvide tours to prospective members

Performed customer services and housekeeping duties for the store.

Responded to member questions and concerns in a timely and professional manner.

Wal-Mart, Naperville, IL. April 2020 – January 2022

Team Member

• Provide high quality customer service to optimize customer purchasing

• Manage inventory control measure to sustain stock levels

• Maintain displays, end caps and seasonal items

• Educate customers on available product options to meet and exceed the customer service experience

• Investigate customer complaints or issues to strengthen store quality brand and grow customer retention

•Maintain positive attitude and rapport with all customers

Education

College: College of DuPage Glen Ellyn, IL.

Associates Degree in Business Administration, Interior Design: Expected Graduation - May 2025

High School: Metea Valley High School, Aurora, IL. GPA 3.0 – Graduation Date May 2021

Community Engagement:

• Feed My Starving Children

• Ronald McDonald House Charities

Contact this candidate