Customer Service, sales, marketing, excellent communication.
Resume:
MARGARET MCMILLAN
Chandler
********.********@*****.***
OBJECTIVE Utilize my interpersonal skills to help company’s growth and meet/exceed revenue goals by using my educational and marketing background. Self-starter with great initiative and motivation to help promote company global objectives and a team player that will add value to the company’s bottom line.
SKILLS Excellent customer service and leadership skills, analytical, with varied background and expertise. Dependable and adaptable team player with the aptitude to learn and contribute. Experienced in sports, sales, event management and customer relationship management.
PROFESSIONAL EXPERIENCE
Eagle Home Mortgage, Tempe, AZ NMLS #1735251
Mortgage Loan Credit Specialist August 2017-Present
Develop personalized financial plans and provide customer service throughout loan process
Engage customers to understand factors affecting credit scores and processes to improve scores
Create new sales opportunities that would have been lost, creating more revenue for the company
Troon North Golf Club, Scottsdale, AZ Beverage Cart 2014-2018
Applied interpersonal skills to increase sales volume of products
Exceptional customer service skills managing customer expectations and fostering relationships
Provided superior service to guests in a personalized, prompt and efficient manner
Zinger Bat Company, Chandler, AZ Marketing and Sales 2013-2014
Responsible for sales and fulfillment at amateur, minor league and major league levels of baseball
Increased sales volume by adding accounts in the amateur, minor and major league levels
Built relationships with customers and the community to promote long term business growth
NMSU College of Agriculture, Las Cruces, NM Program Coordinator 2012-2013
Managed state and federal fiscal accounts, grants and administrative functions
Built and fostered relationships with Federal and State entities and networked with the community
Coordinated conferences and events from marketing to on site execution
UTPB, Odessa, TX Assistant Director for Financial Aid 2011-2012
Supervised and coached staff on policies and procedures, reviewed and processed applications for aid
Presented technical seminars of financial aid topics, delivering exceptional knowledge and service
San Juan College, Farmington, NM Advisor for Financial Aid 2009-2011
Advised students on availability of loans and operated with high accuracy and attention to detail
Reviewed, processed and disbursed all loans working under federal compliance and strict deadlines
NMSU Foundation/Athletics, Las Cruces, NM Donor Services and Special Events 2006-2009
Managed events from conception to execution surpassing guests’ expectations
Networked and built relationships with donors, student athletes and community organizations
Managed all areas of office administration, maintained donor preferences and schedules on visits
UNLV Athletics, Las Vegas, NV Compliance Assistant 2003-2006
Ensured compliance with all NCAA, University and MWC rules and regulations
Presented Rules Education seminars and events for athletes, athletic staff and the public
Built relationships and networked with coaches, athletes, MWC and NCAA personnel
EDUCATION New Mexico State University, Las Cruces, NM
2008-2010 Master of Arts in Higher Education Administration
New Mexico State University, Las Cruces, NM
1998-2003 Bachelor of Science Business Administration
Marketing Major, Management Minor
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