Business Analyst Information Technology

SENIOR MANAGEMENT: DIRECTOR OF INFORMATION TECHNOLOGY, BUSINESS ANALYST, OPERATIONS MANAGER, PROJECT MANAGER, OPERATIONS MANAGER, PURCHASING MANAGER, LOGISTICS MANAGER

Delivery-focused Director with over 30 years’ experience analyzing business practices. Proven leader, adept at driving strategic initiatives and optimizing operations to enhance efficiency and profitability. Possess solid reputation for strong work ethics, high energy level, customer focus, and effective management style with an emphasis on teamwork, creativity, and empowerment.

Information Technology Director Systems Integration Specialist Business Analyst

Government/Military Management Logistics Management Project Management

Warehouse Management Vendor Management Contract Negotiation

Budgeting / Forecasting Purchasing Management Telecommunications Expert

Problem Resolution Technical Trainer ERP / SaaS Expertise

PROFESSIONAL EXPERIENCE

FLORIDA ALUMINUM PRODUCTS/ALL AMERICAN WINDOWS JAN 2019 – JUN 2025

DIRECTOR OF INFORMATION TECHNOLOGY, FORT LAUDERDALE, FL

Perform as Director of Information Technology working closely with the Management Team

Microsoft 365 System Administrator, SharePoint Admin System Administrator, Vtiger CRM System Administrator, Microsoft Windows 365 Technical Support and Business Analyst.

Created and introduced an in-house IT ticketing system to reduce our outside IT company costs and in doing so reduced our bill by more than 50% in 2 years

IT Technical Support for over 150 employees throughout 4 companies.

Handled all aspects of selecting and migrating our CRM to a new host saving over $1K per month.

Create CRM Users, Workflows, Document Designer documents and System automated emails in addition to blast emails to vendors regarding company updates, Dealer Agreements and Vendor updates.

Assisted with the analysis, creation, development, and testing of the migration of FAP to Vtiger CRM.

Conceptualized and managed the analysis, creation, development, and testing of the new CRM FAP Online Appointment Scheduler.

Assisted with the analysis, creation, development, and testing of the new Boru Sales Dashboard enabling company executives real time access to financial statistics and on demand Sales Reports.

Developed training materials and performed on-site group and individual Vtiger CRM Training for three sister companies.

Conceptualized and managed the analysis, creation, development, and testing of FAP’s new Dealer Portal where customers can view their orders and view and pay invoices, schedule pick-ups and deliveries as well as input service tickets, purchase products from our FAP Retail Store as well as our new smart phone FAP Portal App for Android and iPhone.

Created Step-By-Step Dealer Portal User Guide for FAP customers.

Created CRM workflow to send out daily reminder emails to customers with orders that have a status of Final Payment Past Due on their order to assist with rising Accounts Receivable.

Instituted Daily Storage Fees and Days in Warehouse Counter field in CRM to clear out orders received over 7 days.

Created presentations to update company executives on system upgrades and documenting/optimizing operational procedures for various departments.

Implements and maintains policies and goals that support the organization's IT needs.

Ensure proper functioning of the information processing system and oversee necessary upgrades.

Help business operations groups utilize information systems to improve their efficiency.

Ensures computer equipment, hardware, and software are updated to meet organizational needs.

Familiar with a variety of field concepts, practices, and procedures.

Lead and direct the work of others.

Conceptualized and managed the integration of VIDA 18 barcode scanning shipping and receiving analysis, creation, development, and testing of a Warehouse tablet-based User Interface for receiving, reducing time-consuming manual processes.

Conceptualized and managed the analysis, creation, development, and testing of the Warehouse UI Packing Slip for Warehouse Tablet Shipping.

Managed interoffice telecommunications system.

Maintained departmental spending to stay within yearly Departmental Budget.

Purchased all hardware and software for 4 different companies under one umbrella.

Program and set up all new hardware for 150 employees for 4 different companies.

Reviewed and approved monthly invoices from multiple vendors.

FLORIDA ALUMINUM PRODUCTS/ALL AMERICAN WINDOWS JAN 2019 – MAR 2020

WAREHOUSE MANAGER, FORT LAUDERDALE, FL

Leading a team of 10 Warehouse personnel.

Manage all aspects of the distribution center facility.

Interviews, hires, trains/retrains, tracks performance, rewards, disciplines, addresses department complaints, and quickly resolves employee concerns.

Oversee the receiving and unloading process for inbound shipments. Direct Warehouse staff to ensure procedures are followed such as product is correct by count and item code; ensure checks for damage are completed upon receipt and review the labeling, putting away of product and documentation is completed accurately and in a timely manner.

Maintained warehouse workflow and redesigned space for new equipment and maximization of current processes.

Schedule customer pick-up and deliveries throughout the state.

Handle customer support and assist in updating the status of orders via phone and email.

Established and maintained Warehouse Policies and Procedures.

Manage, monitor, and maintain proper inventory records of the movement of goods in and out of the Warehouse utilizing Vtiger CRM.

Manage daily duties/assignments and ongoing development of warehouse staff.

Directly ensure and maintain safe work environment throughout warehouse facility.

Responsible for assisting the component in minimizing product costs and maintaining tight inventory controls.

Ensures safe working conditions including properly training employees in proper safety methods.

Ensures visibility and accessibility to employees, by engaging directly with Warehouse staff.

Identify process inefficiencies and make recommendations for process improvements.

Provide and execute solutions for ongoing warehouse facility maintenance, organization, and improvements.

Performed as Shipping and Receiving Manager: Processing hundreds of shipping and receiving documents (monthly) via scanner and uploading them to Vtiger (CRM) as well as SharePoint for commercial and retail sales.

Created step by step Receiving and Shipping procedural documentation.

Created step by step instructions for product ordering from numerous vendors.

AMERIGAS PROPANE NOV 2017 – OCT 2018

OPERATIONS SUPERVISOR, FORT LAUDERDALE, FL

Performed administrative and technical work in the installation processes, completing applications for building, and related permits; scheduled and recorded building inspections; interacted with local and state inspectors, developers, contractors, and customers on related permitting and building issues.

Prepared applications for contractors, vendors, and AmeriGas customers in accordance with local codes and ordinances and expedited the processes from application, rough inspections, final inspections, and closing completed permits.

Processed permits - Completed permit and project applications and verified all information necessary for plan review and fee determination; routes to inspectors for review and fee calculation; prepared files, invoicing, and charges. Received and monitored payment for work

completed. Assisted with administrative tasks in the department, such as answering phones, serving customers, typing correspondence and reports, scanning, filing SSOs (Sales and Service Orders) and records retention.

Created Isometric drawings for installation of liquid propane tank(s) and all above and below ground piping required by city regulations.

Used computers to track, receive and schedules requests for building inspections, distributed requests to inspectors. Used Excel files to track progress and assist in scheduling inspections.

Maintained District Permit Sign in and Sign Out Log.

Performed as the Customer Liaison having direct contact with customers/contractors for scheduling and inquiries.

Conducted Customer Satisfaction Calls at the completion of a job.

Performed administrative work (A/P Invoices, Credit Memos, Promotional Giveaways, etc.) as authorized by the District Manager or Area Director.

Resolved customer inquiries, problems and complaints not handled by other district employees involving the District Manager and Area Director as needed.

QUEST DIAGNOSTICS MAR 2014 – NOV 2017

LOGISTICS SUPERVISOR, MIRAMAR, FL

Direct, train, coach, manage and schedule a team of 49 plus RSR’s (Route Service Representatives) that collect medical specimens from Quest Diagnostics clients.

Managed the STAT Optimization Project saving Quest Diagnostics $2.4M in 2015 by hiring 6 new STAT RSR employees and reducing contract courier expenses 35% in 9 months.

Lead Logistics Supervisor for the South Florida 2016 Route Optimization Project directly contributing to projected 2016 savings of $1.2M.

STAT RSR Supervisor, Mail Room and Requisition Room Supervisor, printing patient results and medical requisitions for the entire state of Florida. Responsible for ensuring all RSR’s follow strict HIPPA (Health Insurance Portability and Accountability Act) and PHI (Protected Health Information) Compliance.

Manage the hiring process for all direct employees, including interviews, salary determination, and terminations. Approve and process payroll for all direct employees on a weekly basis.

Create and deliver training and development, performance improvement plans and performance appraisals administering disciplinary action when required to ensure compliance of Company Policy or Standard Operating Procedures (SOP).

Oversee, coordinate, and track international shipments of thousands of medical specimens across the globe daily.

Investigate and resolve client escalations, inquiries and complaints, determine corrective and preventative actions to provide excellent customer service and maintain client loyalty.

DEPARTMENT OF THE NAVY JUN 2012 – MAR 2014

PURCHASING MANAGER, NORFOLK, VA

Approved, ordered, and maintained department supply levels while adhering to strict government budget requirements and constraints.

Conducted competitive bidding processes (RFI/RFP/RFQ) and led contract negotiations

Implemented and maintained electronic supply inventory database to eliminate fraud, waste and abuse of government funds saving the Department of Defense (DoD) over $75K annually.

Prepared budgets and reconciled purchases in accordance with General Accepted Accounting Principles (GAAP). Negotiated, obtained, and secured contracts for goods and services from outside vendors following DoD policies and procedures.

Managed the input of Armed Forces Traffic Tickets in the Consolidated Law Enforcement Operations Center (CLEOC) database.

Guided and assisted staff in procedural office work and correspondence preparation. Reviewed documents for conformance with Department of the Navy (DON) regulations, grammar, format, and special policies.

SERCO INC OCT 2010 - JUN 2012

SITE SECURITY MANAGER / VERIFYING OFFICIAL, NORFOLK, VA

Responsible for user security and administration, policy and procedure compliance, documentation, and end-user training of the DEERS database.

Responsible for Common Access Card (CAC) management and accountability, card stock, and consumable ordering.

Accountable for verifying the identity of card recipients as required by DoD regulations before issuing CAC cards to military members, their family members, and other entitled persons to gain access to DoD military installation.

Managed DEERS updates using the RAPIDS workstation to reflect any change in the personnel category of the CAC recipient which included terminating a CAC and revoking PKI certificates as required.

VERIZON COMMUNICATIONS INC. OCT 1999 - SEP 2009

TEAM LEADER, CHESAPEAKE, VA

Led, trained, coached, and managed a team of 25-plus associates processing phone service orders for Large Business Accounts.

Certified ISO 9000 Internal Quality Auditor responsible for internal quality audits to ensure continued ISO 9000 compliance.

Successfully assumed the role of Center Manager upon request, being directly responsible for 12 Team Leaders and 300-plus employees.

Conducted performance appraisals, implemented performance improvement plans and delivered training to the 300-plus call center employees.

Administered the labor contract for 25-plus employees attending 1st and 2nd step grievances as well as delivered disciplinary action when needed.

E-4 - US NAVY – CECIL FIELD APR 1991 – APR 1993

LOGISTICS MANAGER, JACKSONVILLE, FL

Managed and trained 7 warehouse personnel filling an E-5 upper management position while serving as an E-4 supervisor.

Controlled the procurement, receipt, and distribution of 13,000 assets exceeding $ 400 M.

Supervised the preparation of shipping and transfer documents, receiving and processing over 1,000 pieces of incoming material weekly as well as maintaining an accurate inventory on aforementioned assets.

E-4 US NAVY - USS AMERICA CV-66 JUN 1987 – APR 1991

LOGISTICS SPECIALIST, NORFOLK, VA

Expeditiously ordered, tracked, and received over 4,000 off-ship high-priority work stoppage aircraft components in support of Operation Desert Shield/Storm.

Responsible for compiling data for 80 high-priority on-order aircraft parts and prepared daily status reports.

Ordered a broad array of naval aircraft components and performed monthly storeroom inventories on assets of more than $20M.

Screened, prioritized, processed, and fulfilled over 150 customer requisitions daily.

Prepared shipping documents for outgoing material as well as received, processed, and stored incoming material. As Division Yeoman, directly accountable to the Division Officer responsible for the complete, proper, and accurate preparation of all outgoing classified correspondence/office memorandum, filing. Prepared over 50 biannual personnel evaluations while in addition training and supervising 2 office personnel.

LICENSES/CERTIFICATIONS

2 Previous Secret Security Clearances that are now inactive

Licensed Florida Notary

QMS Certification – September 2016

ISO 9000 Internal Quality Auditor

US Navy Logistics Manager School - 1991

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