Customer Service Assistant Manager
Resume:
Experience
Assistant Manager
Gap Clearance Store • Hebron, Ky 08/2016 - Present
- Manage customer service inquiries and complaints in a timely manner.- Establish processes for monitoring customer satisfaction levels.- Supervise daily operations including scheduling shifts, assigning duties to staff.- Resolve conflicts between team members in an effective manner.- Collaborate with management on developing strategic plans for achieving business goals.- Conduct regular performance reviews for employees to identify areas of improvement.- Monitor employee attendance records,timekeeping, and payroll information.- Assisst in the development of operational strategies to ensure efficient and prodctive operations.- Communicate regularly with customers to gain insight into their needs, likes, and dislikes.- Delegatework to staff, setting priorities and goals.- Complete thorough opening, closing, and shift change functions to maintain operational standards each day. Skills
Customer service, Time management, Leadership, Sales Operations, Money Handling, Retail Management, Staff Management, Forklift, Scheduling, shipment process, Organizational Skills, product knowledge, time and attendance tracking, drive sales
Certificates
Forklift
Jennifer Wininger
****************@*****.***
Florence, KY
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