Customer Service Office Assistant

Nalini Hardowar

Boynton Beach, FL ***** - 925-***-**** - *********@******.***

Professional Summary

Dedicated and enthusiastic retail and customer service professional with experience in fast-paced retail, café, optical, and office environments. Proven ability to create positive shopping experiences, manage transactions, support sales goals, and collaborate across teams. Strong communicator with excellent time management and adaptability. Comfortable working both in person and remotely. Core Skills

- Retail Sales & Product Knowledge

- Customer Service & Conflict Resolution

- POS Systems & Cash Handling

- Appointment Scheduling & Admin Support

- Inventory Management & Merchandising

- Microsoft Office, Google Workspace, Zoom

- CRM Tools & Remote Communication

- Verbal & Written Communication

Professional Experience

Winter Park Vision Specialists - Winter Park, FL

Customer Service & Office Assistant May 2024 - Present

- Greet and assist clients in person and over the phone, ensuring a smooth and friendly experience.

- Manage scheduling, records, and communication using internal software and tools.

- Support daily office operations, inventory, and administrative tasks.

- Collaborate with team members to maintain a professional and welcoming environment. Foxtail Coffee - Central Florida

Barista 2021 - 2024

- Provided personalized customer service in a high-volume café.

- Handled cash, credit transactions, mobile orders, and customer inquiries.

- Maintained cleanliness, product quality, and a positive guest experience. Costco Optical - Concord, CA

Customer Service Representative 2020 - 2021

- Assisted customers in selecting products and services tailored to their needs.

- Handled appointments, records, and supported sales and inventory functions.

- Ensured satisfaction through attentive, friendly communication. CVS Pharmacy - Brentwood, CA

Retail Associate 2020

- Delivered efficient service while managing transactions and assisting customers with product questions.

- Supported front-of-store operations and maintained inventory organization.

- Participated in health-related services like COVID-19 testing. American Eagle Outfitters - Concord, CA

Sales Associate 2017 - 2018

- Delivered exceptional customer service and assisted shoppers with product selection and styling.

- Processed transactions accurately and efficiently using POS systems.

- Maintained visual merchandising standards and organized inventory on the sales floor and stockroom.

- Promoted loyalty programs and contributed to achieving daily sales targets. Volunteer Experience

VOSH Mission Trip to Guatemala - University of Central Florida Volunteer Support Staff 2023

- Helped coordinate services and client support in a high-demand, international outreach event.

- Communicated instructions clearly across language and cultural barriers.

- Assisted setup, check-ins, and interaction with a large number of visitors. Education

Bachelor of Science (In Progress)

University of Central Florida 2020 - 2024

- Member & Coordinator, Pre-Professional Club (2023 - 2024)

Contact this candidate