Customer Relations Business Development
Resume:
Troy, USA *****
*************@*****.***
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SUMMARY
Dynamic leader with a proven track
record at Ez Medz Dispensary,
specializing in business
management and staff
development. Recognized for
exceptional communication skills
that drive team growth and align
with organizational objectives.
Achievements include effective
crisis management and exemplary
customer relations, contributing to
operational excellence and
compliance. Core competencies
encompass strategic planning,
team leadership, and continuous
operational improvement, ensuring
high productivity and efficient task
execution.
SKILLS
Communication (written and
verbal)
•
• Staff management
• Staff hiring
• Business management
• Business development
• Employee development
• Crisis management
• Customer relations
• Interpersonal skills
Organization and time
management
•
Problem-solving and critical
thinking
•
• Attention to detail
• Discretion and confidentiality
• Multitasking
• Teamwork
• Flexibility and adaptability
• Initiative
Samantha Lubinski
EXPERIENCE
January 2020 - January 2025
Owner Ez Medz Dispensary Mount Morris, USA
March 2012 - January 2020
Administrative and Engineering Assistant Giffels-Webster Engineers, Inc. Birmingham, USA
April 2009 - March 2012
Manager DIMITRIS family dinner Clinton Township, USA Successfully owned and operated a licensed cannabis dispensary, overseeing all aspects of business operations including inventory management, staff supervision, customer service, regulatory compliance, and financial reporting
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• Implemented and executed a system for a multi county delivery Successfully managed customer complaints and resolved issues effectively
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Executed recruiting, screening, interviewing, assessment and selection, applicant tracking, and onboarding of staff
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Proficient in using POS systems to process sales, handle customer payments, manage inventory, and generate sales reports
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• Developed policies and procedures for the organization. Managed a team of individuals to successfully achieve organizational goals and sales goals
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Lead and coached staff through the company vision, mission, and core values
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Support through staff training for state regulations and leading conversations creating a safe space for sharing
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• Collaborated with fellow leaders to complete staff performance reviews
• Created resources to support team experience and development Developed strong working relationships with guests, vendors and associates
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Highly organized and results-oriented Administrative Assistant with 10 years of experience providing comprehensive support to busy professionals
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Excelled in the ability to manage calendars, schedule meetings, and streamline office operations with efficiency and accuracy
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Assisted marketing colleagues with various tasks, such as proposals, fundraising events and staff events as wells as provided administrative support to the Human Resources and Accounting departments
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• Received basic training in Computer-Aided Design (CAD) software Managed all aspects of restaurant operations, including hiring, training, scheduling and inventory control
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Resolved customer inquiries and complaints requiring management-level escalation.
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Successfully operated POS systems in fast-paced environments, ensuring accurate order entry, efficient payment processing, and timely customer service.
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