Desktop Support System Administrator

Richard Dumpson

***-** **** ******, *** *F- Bayside, NY 11358

917-***-**** ********@*****.***

System Administration ~ Desktop Support

Profile

Driven Senior System Administrator specializing in healthcare industry for past 20 years; vast experience in maximizing system performance and delivering quality desktop support

ITIL Foundation Certificate in IT Service Management

Twice recognized with ABCD Award (Above and Beyond Call of Duty)

Recipient of ESPRIT Award (Excellence, Service to Customers, People, Fiscal Responsibility, Initiative, and Teamwork)

Dedicated, valued team member, as illustrated by long-term career with employer

Highly proficient in requisitioning/procurement, installation, maintenance, troubleshooting, system/data security, recovery/backup procedures, and user support; solid knowledge of Windows desktop, laptop and server environments

Expertise in assessing, analyzing and defining client and operational needs and delivering optimal technology-driven solutions

Professional Background

Desktop Support Specialist, WFS Mar,2022-Sep. 2024

Support national user base

Support Microsoft Windows 10, Office 365.

Used Go To Assist to support user’s remotely

Used Go To Assist for incident tracking

Senior Helpdesk Technician, The IRC Mar, 2020-Jan. 2022

Provide support for an international user base

Support Microsoft Windos 10, Office 365.

Use Go To Assist to support user’s remotely

Use Service Now for incident tracking

IT Support Consultant, Citibank Apr, 2018-Oct, 2019

Provided level 2 support for the Investment Banking Department.

Supported Microsoft Virtual Environment, Windows 7/10, Office 2010/16.

Installed, and supported financial software, and add ins.

Used BES, and Airwatch for mobile device management, and app deployment.

Used Service Now for incident tracking

Helpdesk Support Analyst, NYCHSRO/ Medreview OCT. 2017-Dec. 2017

Provided first and second level helpdesk support (desktops, and laptops)

Used GLPI for asset management, and incident tracking

Sr. Desktop Support/ Systems Admin, Visiting Nurse Service of New York, 1997-2017

Supported Windows environments from Windows 95 through Windows 10.

Diagnose, set up and configure Windows 2008/2012 servers

Backed up end user, and departmental data using Backup Exec software.

Imaged desktop, laptop, and tablet devices using Symantec Ghost, and SCCM.

Configured user accounts, and Email in Active Directory, Office 365, and Exchange Server

Proficient in Support Magic, and Service Now ticketing systems.

Education & Professional Development

ITIL Foundation Certificate in IT Service Management

LaGuardia Community College - Long Island City, NY

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