Systems Analyst Business

Brian Hawkins Jr.

MURFREESBORO, TN, ***** • **************@*****.*** • 615-***-****

Professional Summary Results-driven Information Systems Analyst with over 10 years of experience delivering high-impact solutions across healthcare, logistics, government, and energy sectors. Skilled in requirements gathering, process improvement, vendor management, systems integration, IT compliance, and identity access management (IAM). Proven success leading cross- functional teams, managing enterprise applications, and translating business needs into scalable technology solutions. Adept at working with Agile and Waterfall methodologies and proficient in tools such as SQL, Oracle PeopleSoft, MS Project, RightAngle, OnBase, and NetSuite. Core Competencies

Business Process

Analysis

Systems

Implementation &

Integration

Vendor

Relationship

Management

Identity Access

Management (IAM)

EDI (X12) Data

Mapping &

Transactions

Technical

Documentation

(SOPs, DDs, BRDs,

FDDs)

Data Analysis &

Reporting (SQL,

Excel)

Project

Management Tools

(MS Project,

WeekDone,

Confluence,

DevOPs, Jira)

ERP Systems:

Oracle PeopleSoft,

NetSuite

Compliance: SOX,

GAGAS, Red Book,

Yellow Book

EMPLOYMENT HISTORY

IT VENDOR BUSINESS ANALYST Oct 2024 – Present

Cigna Healthcare (Contracting w/ Ask Consulting) Remote

• Managed and supported a portfolio of multi-million-dollar, healthcare-related third-party vendor accounts, fostering strong partnerships and ensuring compliance with Centers for Medicare & Medicaid Services (CMS), HIPPA and regulatory frameworks.

• Supported healthcare data exchange initiatives, including evaluation of FHIR-based integrations for interoperability.

• Acted as the primary liaison between internal teams and vendors, promoting accountability, service excellence, and a culture of trust across engagements.

• Oversaw and executed multiple concurrent projects across dozens of accounts, supporting strategic business goals and driving service continuity.

• Led stakeholder meetings, created presentations, and communicated project updates and performance insights clearly and effectively.

• Gathered business requirements, conducted in-depth research, and established performance expectations to drive vendor outcomes.

• Conducted system analysis to evaluate vendor platforms and recommend cloud-ready solutions.

• Supported cloud-based integrations aligned with enterprise architecture goals.

• Created and maintained Standard Operating Procedures (SOPs), Data Dictionaries (DDs), and Process Maps (MPs) in Confluence to support cross-departmental documentation and process transparency.

• Ensured accurate and consistent updates to systems of record, maintaining data integrity and compliance with operational standards.

• Identified process inefficiencies and operational risks, providing actionable solutions to enhance workflows and mitigate issues.

• Monitored vendor data exchanges with internal systems, resolving discrepancies and ensuring accuracy, compliance, and timeliness.

• Led ticket triaging, incident resolution, and escalation processes, while conducting root cause analysis and post-incident reviews.

• Collaborated with cross-functional teams to implement process improvements, optimize systems, and support business agility.

• Contributed to Annual Enrollment Period (AEP) readiness through detailed planning, system validation, and execution support.

Aug 2023 – Oct 2024

Franklin, TN

TECHNICAL BUSINESS ANALYST

Eco-Energy

• Collaborated with stakeholders, business consultants, and development teams to gather requirements, identify process improvement opportunities, and implement system enhancements that align with business goals.

• Maintained, configured, and supported the RightAngle commodity trading and risk management (CTRM) platform, including Finance modules such as Accounts Receivable

(AR), Accounts Payable (AP), and General Ledger (GL).

• Integrated enterprise applications using Oracle Cloud Infrastructure and Oracle Integration Cloud (OIC).

• Performed system analysis to identify legacy-to-cloud migration opportunities.

• Led integrations between Oracle PeopleSoft, Oracle Transportation Management (OTM), and Oracle Financial Cloud (OFC) via Oracle Integration Cloud (OIC), ensuring data consistency and functional alignment.

• Directed new EDI X12 onboarding and integration projects for carriers within OTM, streamlining logistical and financial workflows.

• Supported user access control analysis, defining and optimizing role-based permissions in collaboration with business and security teams.

• Maintained and supported Hyland OnBase and PSICapture platforms to process enterprise content, including BOLs, invoices, and contracts for accounts payable and scheduling teams.

• Utilized RoyalTS to remotely access and test multiple server environments during development and system support activities.

• Managed vendor onboarding using FTP/SFTP connections to facilitate secure data exchange and integration with enterprise systems.

• Provided functional support and issue resolution for Avalara tax compliance software used by internal accounting and compliance teams.

• Used Weekdone to define, monitor, and report on Objectives and Key Results (OKRs), enhancing visibility into individual and team performance.

• Leveraged a cloud-based project management platform for real-time collaboration, task tracking, and document sharing across distributed teams.

• Ensured all functional and technical design documents were completed and archived at the close of deployment cycles.

IT Business Analyst II Oct 2021 – Aug 2023

Geodis Brentwood, TN

• Analyzed complex business and customer requirements to implement and support tailored business systems solutions.

• Created and maintained detailed project schedules in MS Project, leveraging Gantt charts and resource tracking to ensure timely delivery.

• Developed and tested data dictionaries to support new vendor integrations using EDI X12 transaction codes.

• Assisted with onboarding new vendors by integrating systems via FTP/SFTP for secure exchange of logistical and financial data.

• Led the design and documentation of user access management workflows, including provisioning, deprovisioning, and role escalation across multiple systems.

• Executed system implementations and conversions for new customers, applying best practices in configuration, testing, and deployment.

• Recommended and configured IT solutions aligned with customer needs and compliance standards, ensuring operational efficiency and system integrity.

• Collaborated with cross-functional teams to manage integrated system startups, ensuring alignment across departments and smooth transitions.

• Supported user provisioning and access management for cloud-hosted systems (Azure AD).

• Evaluated infrastructure needs for future Azure deployments as part of IT transformation initiatives.

• Maintained accurate project and security documentation and provided regular updates to stakeholders to ensure transparency and engagement.

• Monitored post-implementation performance to ensure stability, effectiveness, and a seamless handoff to operational teams.

IT AUDITOR Feb 2018 - Oct 2021

State of Tennessee – TDOE Nashville, Tennessee

• Conducted operational, financial, and IT audits in accordance with IIA Mandatory Guidance, including the Red Book, Yellow Book (GAGAS), and Sarbanes-Oxley (SOX) framework.

• Led evaluations of IT controls, federal ordinances, and financial/procurement operations related to TN Department of Education (TDOE) requirements.

• Performed comprehensive risk assessments, analyzing the cost and impact of potential data loss or system compromise.

• Audited Identity and Access Management (IAM) processes, including provisioning, deprovisioning, and privilege management, to ensure compliance with internal security policies and regulatory standards.

• Evaluated IT system policies, procedures, and control designs to assess effectiveness, mitigate risks, and ensure audit readiness.

• Reviewed programmed system controls for deficiencies that could lead to service interruptions, data inaccuracies, or fraud.

• Developed detailed audit reports summarizing findings, root cause analysis, and actionable recommendations for control improvements.

• Assessed the organization’s IT control framework to ensure alignment with strategic objectives and compliance mandates.

• Reviewed peer auditors’ work papers to ensure accuracy, consistency, and adherence to audit standards.

• Conducted operational and fiscal audits of program areas at the request of executive leadership.

ERP BUSINESS SYSTEMS ANALYST Feb 2016 - Feb 2018 (Full-Time) State of Tennessee – TDGS Jan 2014 – Dec 2014 (Contract w/ Cook Systems) Nashville, Tennessee

• Created and maintained Oracle PeopleSoft Edison Item IDs for use by state agencies and local entities.

• Provided functional support to Oracle PeopleSoft Edison users, assisting with data queries, module navigation, and issue resolution.

• Managed planning and performance tracking using MS Project for daily operations and long-term initiatives.

• Gathered system requirements and collaborated with internal and external stakeholders to support new implementations.

• Configured, troubleshot, and supported procurement and Human Capital Management

(HCM) tools within Oracle PeopleSoft.

• Developed and executed SQL queries using Oracle PeopleSoft Edison Query Manager for procurement and audit reporting.

• Implemented and maintained access controls, including authentication mechanisms and role-based configurations, to ensure system security and compliance.

• Conducted regular audits of user roles across systems, supporting identity and access management (IAM) lifecycle and adherence to security policies.

• Supported user provisioning and troubleshooting for Oracle NetSuite and TN Smart Shop platforms.

• Participated in system modifications, user acceptance testing, and change management processes.

• Maintained departmental web content, including ITBs, RFQs, RFPs, and recurring operational reports.

Software Engineer Apr 2015 - Dec 2015

HCL Technologies Nashville, TN

• Correct and/or debug errors within shell scripts for client company UBS.

• Serve as a subject matter expert for UBS systems implementation team.

• Use Oracle Application Designer to create and modify records and fields for pages within PeopleSoft.

• Use Oracle SQL Developer to modify queries for end-users and to verify modifications in Oracle Application Designer

SOLUTIONS SUPPORT TECHNICIAN

Asurion

Aug 2013 - Dec 2013

Nashville, TN

• Provide a value-added experience to our customers while resolving issues related to their device(s).

• Use knowledge-based systems and other tools to deliver technical support solutions.

• Analyze and resolve reported problems on hardware, software, OS, applications, and device compatibility.

COMPUTER SUPPORT MANAGER Jan 2009 - Aug 2013

Tennessee State University Nashville, TN

• Provided technical support by troubleshooting and resolving IT issues for students and faculty at Tennessee State University, ensuring minimal disruptions and enhancing overall user experience.

• Leverage Human Capital Management (HCM) tools within Oracle Peoplesoft to manage employee’s timesheet and various employee related administrative tasks

• Led a team of over 50 employees, ensuring smooth operations and providing critical IT support across campus.

• Install, update, and maintain software and devices for users.

• Operate University’s incident tracking system to track work orders of hardware, software, and accessories.

• Responsible for tracking University hardware, software, and accessories

• Contributed to short and long-term department planning and strategy.

• Use active directory to provides students, faculty, and staff appropriate privileges and various related requirements

• Use MS Security Essentials to scan for irregularities within the University’s network

• Implement patching after finding vulnerabilities within the network and applications

• Remove sensitive data with administrative clearances Education

Master of Science, Information Technology Management (In Progress) Western Governors University – Salt Lake City, UT (Expected Fall 2025) Bachelor of Business Administration, Business Information Systems Tennessee State University – Nashville, TN (2013)

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