Medical billing & coding student.
Resume:
ASHLEY LEBLANC
P R O F E S S I O N A L S U M M A R Y
Detail-oriented and customer-focused professional with extensive experience in client relationship management, problem-solving, and communication. Skilled at managing multiple accounts, ensuring client satisfaction, and providing proactive support to achieve business outcomes. Looking to leverage my experience in merchandising, management, and customer service in a Customer Success role. E X P E R I E N C E
Merchandiser
Hallmark Lafayette, LA January 2021 - Current
• Managed 16 store accounts, ensuring product availability and compliance with merchandising standards
• Conducted store audits and maintained regular communication with store managers to address issues and meet client needs
• Demonstrated strong organizational skills by scheduling weekly deliveries and ensuring timely placement of products
• Built and maintained strong relationships with store managers, driving collaboration and problem resolution
Merchandiser
American Greetings Columbia, TN January 2017 - January 2019
• Managed multiple store accounts, consistently meeting product placement and inventory goals
• Developed strong relationships with store management teams to facilitate smooth operations and resolve challenges
• Conducted regular product audits and adjusted inventory levels to meet customer demand
• Collaborated with teams to ensure excellent service delivery and customer satisfaction
Front-End Manager
The Beet Juice Bar Lafayette, LA January 2014 - January 2016
• Delivered exceptional customer service, managed client orders, and resolved customer inquiries effectively
• Oversaw daily operations, including payroll, cash handling, and team management
• Engaged with customers to understand their needs and provide tailored product recommendations, driving customer loyalty
• Implemented process improvements that enhanced the overall customer experience
C O N T A C T
*.***********@*****.***
Breaux Bridge, LA 70517
K E Y S K I L L S
• Client Relationship Management
• Problem Solving & Conflict
Resolution
• Effective Communication
• Team Collaboration & Leadership
• Scheduling & Organizational Skills
• Account & Inventory Management
• Customer Satisfaction Focus
• Active listener
• Pricing and shelf labeling
• Customer Relationship
Management (CRM)
E D U C A T I O N
Diagnostic Ultrasonographer
Unitech Training Academy, Lafayette,
LA
January 2011
High School
Northside High School, Lafayette, LA
January 2005
Substitute Teacher
Lafayette, LA January 2011 - January 2015
• Adapted to various teaching environments, delivering lessons and managing student behavior effectively
• Maintained clear communication with school staff and administrators, ensuring continuity of education
Ultrasound Tech/Secretary
Angel Prints Ultrasound Lafayette & Baton Rouge, LA January 2011 - January 2014
• Provided personalized service to clients, ensuring a comfortable and supportive experience during ultrasound sessions
• Managed appointments, billing, and customer inquiries, ensuring smooth operations across two locations
• Maintained accurate records and billing information to ensure timely service and client satisfaction
R E F E R E N C E S
References available upon request.
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