User Experience Designer

Jamie Greene

User Experience Designer

Hilton Head Island, SC 267-***-**** *****.*.******@******.*** https://jamieg-ux.com I transform complex systems into user-friendly experiences that solve problems, align teams, and drive business success.

Experience

Senior User Experience Designer

Dun & Bradstreet

06/2022 - Present Remote, US

Dun & Bradstreet is the world’s largest provider of business intelligence, data, and analytics. I currently lead the end-to-end user experience redesign for a small business credit SaaS product.

§ Work alongside product managers on UX strategy to define, design, and ship features resulting in a 42% increase in customer satisfaction

§ Increased upsell conversion rate 47% in 3 months through improved copy and design of CTA’s

§ Planned and initiated a UX tracking survey to measure ease of use and usability, consistently maintaining a score of 8.5 – 9 out of 10

§ Conceived and drove the creation of an automated customer attrition survey to monitor product cancellations – the first D&B product to do so

§ Engage with users to deeply understand their needs, validate design decisions, and advocate for exceptional user experiences

§ Employ user-centric-design practices to create experiences that are innovative, intuitive, and accessible that solve user, product, and business problems

§ Collaborate closely with engineers throughout the product development cycle to ship high quality product features and improvements and to ensure feasibility

§ Take ownership and drive end-to-end design solutions from ideation through execution to delivery and iteration

§ Co-created the design for D&B’s new AI chatbot including the design of prompts

§ Compile Accessibility Conformance Report to document accessibility problems an track resolution in product backlog

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Lead Product Designer

Tek Systems

08/2021 - 06/2022 Remote, US

Contracted at Johnson & Johnson’s corporate global finance division to drive the UX strategy and experience design for a purchase order management system for worldwide employees.

§ Led stakeholder workshops to define requirements, objectives, and overall user experience

§ Conducted user research and usability testing to gain insights into user needs and pain points and integrated findings into design decisions

§ Advocated for the user when presenting research findings and recommendations to global product management leaders

§ Designed low and high-fidelity responsive wireframes to simplify complex workflows, improve usefulness and accessibility, and increase productivity

§ Collaborated closely with engineers to ensure cohesive, high-quality user experiences utilizing a dual track agile product development cycle

§ Established metrics to benchmark and track user satisfaction via NPS and CSAT surveys Senior Interaction Designer

Synergis Creative

04/2021 - 08/2021 Remote, US

Short-term contract at Cox Automotive, the world’s largest automotive services and technology provider, focusing on interaction design for the Manheim Auto Auction website.

§ Collaborated closely with Product Owners and UX Researchers to understand and prioritize user and business needs to deliver impactful solutions

§ Created persona-based user flows to map out the end-to-end user journey of purchasing car titles, arbitration, and purchasing a car at auction

§ Contributed to the Manheim enterprise design system, ensuring consistency across diverse business areas

Senior UX/UI Designer

Brillio Technologies, Ltd.

11/2019 - 04/2021 Remote, US

Contracted at Verizon Wireless Network Repair Bureau for the UX re-design of the Network Services Support Portal, an application used by highly skilled engineers to ensure the reliability and functionality of Verizon’s wireless network. Page 3

§ Improved employee productivity by 65% by collaborating closely with product cross- functional stakeholders and senior leadership on the end-to-end UX strategy to translate business goals into impactful experiences

§ Owned the end-to-end redesign of the support portal’s ticketing workflow which became the model for other ticketing applications at Verizon Wireless

§ Translated complex technical content into intuitive user flows and design solutions to meet the needs of multiple user personas

§ Planned and executed qualitative and quantitative user research including field studies, focus groups, heuristic evaluation, and usability testing

§ Initiated a System Usability Scale survey which improved from 40 to 85

§ Collaborated closely with agile product development teams to ensure that user- centered-design was integrated into the product development process

§ Delivered intuitive solutions that simplified complex workflows and illuminated data, resulting in enhanced usability and minimized cognitive effort Digital Marketing & Product Design Consultant

DLJ Creative (self-owned)

03/2013 - 11/2019 Princeton, NJ

Partnered with small business owners and start-ups on developing the go-to-market strategy for their new online product and service offerings.

§ Conducted competitive and gap analysis to uniquely position client’s business

§ Developed user personas and journey maps to understand user needs and pain points

§ Designed user-centered responsive websites to drive engagement, build trust, and improve the business owner/customer relationship

§ Created content including web pages, marketing landing pages, blogs, social media, and product copy to increase awareness and drive sales

§ Created and managed online advertising and SEO to improve search ranking, create brand awareness, and convert customers

Education

Bachelor of Arts, Fine Art/Studio Art - Long Island University, CW Post Campus Recent Certificates & Coursework

Interaction Design Foundation - AI for Designers, Human Centered Design for AI, How to Use AI Ethically in UX Research, Accessible and Inclusive Design Patterns edX - AI Chatbots without Programming

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Udemy - NLP & Conversational AI in Business, AI Agents for Everyone and AI Bootcamp Zero to Mastery - Prompt Engineering Bootcamp

Tools and Technology

Adobe XD, Figma, Sketch, UX Pin, Userlytics, Usertesting, Hotjar, Jira, Monday, Trello, Confluence, Notion, FigJam, Miro, Lucid, Google Analytics, Gainsight PX, Power BI, MS 360, Chat GPT, Gemini, C-Pilot, Claude, watsonX Assistant, Python (basic knowledge), Replit (basic knowledge)

Skills

Adaptable, Analytical, Articulate, Autonomous, Close Collaboration, Creative, Curious, Empathetic, Entrepreneurial, Innovative, Life-Long Learner, Resourceful, Unifier

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