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Conray Black - Virtual Assistant / Receptionist Resume
Conray Black
Ocala, FL **************@*****.*** +1-321-***-**** Professional Summary
Detail-oriented and tech-savvy Virtual Assistant / Receptionist with over 9 years of experience providing administrative, communication, and technical support in fast-paced remote environments. Expert in managing calendars, coordinating virtual meetings, handling correspondence, and delivering professional client-facing service via phone, email, and live chat. Known for strong multitasking skills, CRM proficiency, and calm professionalism under pressure. Reliable, self-motivated, and focused on optimizing workflows and delivering excellent customer experiences.
Professional Experience
Virtual Assistant / Remote Receptionist
Regional Districts - Remote
March 2024 - April 2025
- Provided high-quality front-desk and administrative support virtually, handling 50-75 incoming calls and 30-55 live chat sessions daily through platforms like Zendesk, Intercom, and LiveChat.
- Scheduled meetings, managed shared inboxes, and organized digital files while maintaining confidentiality and discretion.
- Maintained polished, professional communication with clients and internal teams, representing the organization as the first point of contact.
- Documented call/chat interactions using Salesforce and HubSpot CRM to ensure accurate records and follow-up.
- Trained new remote team members on communication protocols and systems navigation. Administrative Support Specialist / Virtual Receptionist Coastal Corporations - Remote
July 2022 - February 2024
- Supported daily administrative operations including calendar management, customer inquiries, order tracking, and appointment scheduling using Freshdesk and Olark.
- Handled up to 50 chats and 60+ calls per day, ensuring timely and professional responses.
- Prepared reports, managed documents, and created help articles to streamline communication and reduce Page 1
Conray Black - Virtual Assistant / Receptionist Resume redundant inquiries.
- Participated in weekly quality checks to align with branding, tone, and service standards. Remote Administrative Assistant / Client Relations Mass Markets - Remote
January 2016 - June 2022
- Delivered exceptional front-line support to clients via calls, emails, and live chat (up to 6 concurrent sessions), balancing professionalism with empathy.
- Managed CRM tools (Salesforce, Zendesk) to schedule follow-ups, update client information, and escalate complex inquiries to appropriate departments.
- Handled a wide range of clerical duties including document proofreading, email drafting, and system troubleshooting.
- Assisted with onboarding materials and remote training of new hires. Education
Associate of Science in Journalism
Full Sail University - Orlando Park, FL
High School Diploma / GED
John Adams High School - Ozone Park, NY
Skills
Administrative & Virtual Support:
Calendar Management, Appointment Scheduling, Email Management, Document Preparation, Meeting Coordination, Multitasking, Typing 60+ WPM
Communication & Customer Interaction:
Phone, Chat, Email Support, Call Routing, Professional Communication, Call/Chat De-escalation, Conflict Resolution
Software & Tools:
Salesforce, HubSpot, Zendesk, Freshdesk, LiveChat, Intercom, Slack, Microsoft Office (Outlook, Word, Page 2
Conray Black - Virtual Assistant / Receptionist Resume Excel), Google Workspace (Docs, Sheets, Calendar), SharePoint, WordPress, Canva Technical & IT Support Knowledge:
Remote Desktop, VPN Setup, Network Troubleshooting, DNS/DHCP, VoIP, RDP, Windows/Mac/Linux Other Professional Skills:
CRM Navigation, Project Coordination, Knowledge Base Creation, Proofreading, SEO Basics, HIPAA Compliance, Records Management, Reporting & Analytics Page 3
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