Food Service Customer Relations

JAESON D. SALTER

East Orange, NJ ***** • *******@*****.*** • 856-***-****

Dedicated and flexible professional with a diverse background in education, food service management, logistics, and customer relations. Proven ability to apply my creativity, connect with students, manage fast-paced operations, and work collaboratively in various environments. Seeking a role that combines leadership, communication, and creativity to make a positive impact on the lives of others.

EDUCATION & CERTIFICATIONS

Hudson County Community College – Jersey City, NJ

ServSafe Food Handler’s Certification Valid: 02/2023 – 02/2026

Associate of Applied Science, Culinary Arts

PROFESSIONAL EXPERIENCE

SUBSTITUTE TEACHER ESS Education – Newark, NJ

July 2024 – February 2025

Provided classroom instruction by following outlined lesson plans in absence of lead teachers.

Supported students during breakfast routines, maintaining a safe and welcoming environment.

Promoted interactive learning and classroom management aligned with district expectations.

Communicated concerns regarding student behavior or wellbeing to school leadership.

FOOD SERVICE SUPERVISOR The GEO Group – Newark, NJ

Jan 2023 – Apr 2023

Supervised workers in proper packaging, labeling, & storage of all food items.

Maintained accurate inventory records; tracked usage & ordered food supplies.

Ensure full compliance with federal, state, and institutional food safety regulations.

Supervised daily meal prep for timely meals, including for inmates with nonstandard schedules.

Conducted routine inspections of food storage and prep areas to meet health code requirements.

Instructed kitchen staff and inmate workers in food service operations and adherence to strict institutional protocols.

Trained in proper sanitation and hygiene standards across all food preparation areas including sinks, stoves, freezers, storage rooms, and surfaces.

SUPERVISING PROGRAM ANALYST (FOOD SERVICE MANAGER)

Newark Board of Education – Newark, NJ

November 2021 – June 2022

Led daily school nutrition operations for Newark Public Schools, ensuring seamless meal service, product ordering, and budget collaboration.

Trained and scheduled staff across multiple sites while resolving student and staff concerns to maintain high service satisfaction.

Managed inventory and enforced health/safety compliance, helping food service teams uphold district and state operational standards.

CITY CARRIER ASSISTANT United States Postal Service – Passaic, NJ

August 2019 – April 2020

Reliably delivered high-volume mail and packages with speed, accuracy, and professionalism in all weather conditions.

Built trust with residents and businesses while safeguarding confidential mail under strict federal guidelines.

Maintained exceptional accuracy and endurance during physically demanding shifts and complex delivery routes.

Efficiently prioritized and completed time-sensitive deliveries while consistently meeting USPS service standards.

CATERING ASSISTANT Sodexo Food Services – Madison, NJ

December 2018 – June 2019

Supported high-profile campus catering events by coordinating vendor orders, inventory, equipment, and event logistics.

Handled daily reconciliations of sales, POS transactions, and cash management in high-paced event settings.

Participated in weekly facility meetings to align food service support with institutional needs—ensuring seamless event execution.

Attended food safety, allergy, and sanitation training to support compliance with health codes and client expectations.

PHARMACEUTICAL / BIOMEDICAL TECHNICIAN Aerotek Scientific – Branchburg, NJ

January 2017 – March 2018

Maintained sterile laboratory environments by autoclaving, cleaning, and preparing biomedical lab stations for human and porcine tissue processing.

Performed quality checks and maintenance on biomedical equipment; provided usage training to staff, reducing downtime and improving lab output.

Documented equipment performance reports and ensured that safety protocols were upheld during lab operations.

OTHER RELEVANT PROFESSIONAL EXPERIENCE

CHEF: I oversaw food prep for corporate staff meals and internal catering, balancing speed, quality, and consistency in a high-demand kitchen.

Supported kitchen inventory, purchasing, and menu planning in coordination with supervisors and procurement staff.

Maintained strict hygiene and safety standards, earning praise for reliability and strong customer rapport.

ASSISTANT MANAGER: Managed daily restaurant operations including front-of-house service, staffing, food prep, and vendor relations.

Trained new employees, created schedules, and supported compliance with labor, food safety, and operational policies.

Led customer service initiatives that boosted repeat business and ensured positive guest experiences.

Played a key role in inventory control, vendor ordering, and cost management to reduce waste and increase profitability.

ENTREPRENEURSHIP

Founder / Culinary Baker – Custom Dessert Brand Salter Dessert Company

Dec 2010 – Present

Founded and grew a niche dessert business offering personalized cakes, cupcakes, and specialty treats for events including weddings, corporate functions, and celebrity orders (e.g., Vivica A. Fox, Karen Gravano).

Designed, baked, and decorated custom dessert items to meet creative client visions — balancing aesthetics, flavor, and timely delivery.

Managed end-to-end operations: customer service, order intake, budgeting, supply purchasing, inventory, event setup, and fulfillment.

Leveraged customer feedback to maintain high client retention and strong word-of-mouth referrals.

Partnered with local churches and organizations to provide catering support for community outreach and fundraising events.

VOLUNTEER & COMMUNITY ENGAGEMENT

Christian Fellowship Center and Outreach Ministries – Paterson, NJ

Active Member (20+ Years)

Choir Director: Lead and coordinate rehearsals and worship music for services and special events, ensuring excellence in musical delivery and spiritual impact.

Ministry Support: Periodically assist the Senior Pastor and church leaders with ministry needs, including event planning, logistical setup, and administrative support.

Hospitality Ministry: Welcome and engage parishioners, prepare food, and manage setup/cleanup for church events, ensuring a warm and organized environment.

Trusted to step in wherever needed to support the mission of the church, demonstrating a consistent spirit of teamwork, flexibility, and leadership.

SKILLS & COMPETENCIES

Adaptability & Time Management Inventory & Order Management

Food Service & Safety Compliance Classroom Support & Youth Engagement

Team Supervision & Leadership Social Media Familiarity

MS Office (Word, PowerPoint, Teams) WebEx Zoom Live Meeting

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