High School Customer Service

PENNY CROWDER

*** ****** **** **********, ** ****7

Cell: 662-***-**** *****************@*****.***

EDUCATION

Mississippi Valley State University Incomplete - May 2012 – May 2013 Bachelor of Science in Criminal Justice 14000 US-82, Itta Bena, MS 38941 J.Z. George High School May 1994

High School Diploma 900 George St, North Carrollton, MS 38947 RELEVANT EXPERIENCE

TempStaff 116 W. Market St., Greenwood, MS 38930

Recruiter Assistant July 2024 – present

Field inbound phone calls. Gather important information over the phone and in person as part of a larger intake process to qualify candidates for employment; Conduct drug screenings and employment orientation; Input data obtained from candidates and customers; Communicate with candidates and customers, updating and following- up with them on the details of employee status via e-mail and telephone; Schedule candidate interviews with customers and the agency; Develop methods for organizing and retrieving information; Monitor the inventory to ensure availability and compliance; Prepare individual Timesheet; Handle all administrative duties - answer the telephone, recorded messages, input data, sort and filed documents, etc.; Assist management in reviewing employee files; Collect all payroll deduction forms, record forms and payments; Maintain office documents and files; and Offer excellent customer service to prospect and current clients. Mississippi Department of Corrections 301 N. Lamar St., Jackson, MS 39201 Captain Feb. 1996 – Feb. 2024

Promoted from Officer to Captain; Ensured the safety and security of inmates and staff; Supervised inmates and staff; Maintained order and discipline; Enforced Policies; Ensured proper training and professional development of staff; Handled inventory control; Served as liaison between the facility and external agencies; Prepared reports and maintained records; Oversaw security operations within assigned area; Ensured adequate staff placement and shift management; Investigated incidents within the facility; Lead projects and assignments; Involved in some budgeting allocation meetings; Conducted regular inspections throughout the facility to ensure compliance, safety, and security; Assisted in all aspects of safety and security. SKILLS

• Possess extensive interpersonal and communication skills in having dealt with a diversity of customers and staff members.

• Proficient with typing – rated 45 – 50 words per minute.

• Proficient with Microsoft’s Word, Excel, Outlook, E-mail usage and Internet Search Engines.

• Adapts quickly to using computer software and workstation programs.

• Teamwork skills

• Detail oriented and Organized

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