Flight Dispatcher Customer Service
Resume:
EDUCATION
Aeronautical High School Diploma
Air Navigation -
Technical Institute of Aeronautics "A.
Ferrarin", Gallarate
Media dei voti: 80/100
LANGUAGES
- Italian: Native
- English: Advanced (spoken and
written)
Lived and worked in UK: 2004–2007
Courses: Challan School, London
(2005); ABC School, Eastbourne
(1997)
- Spanish: Advanced (spoken and
written)
Lived and worked in Spain: 2018–
2025
AERONAUTICAL COURSES &
CERTIFICATIONS:
Enav spa:
- Advanced flight dispatcher, Alitalia
training
Spazio srl:
- Airport safety course
- Worldspan basic course
Alitalia airlines:
- Weight and balance course on
ARCO system
- Dangerous goods
- DCS system weight and balance
course
- Jet bridge licence
Volare spa:
- Ground course
- Etops
- Emergency plan familiarization
- B777 weight and balance/load & trim
course
Nicola Magistrali
Address: Via G. Serbelloni 115, 00176, Rome, Italy Phone: +34-634****** WhatsApp
E-mail: ***********@*******.***
Date of birth: 20 January 1980
Driving Licence: A, B
PER (Spanish Recreational Boat License) – 2021
PPL (Private Pilot Licence, Italy) – active until 2004 SUMMARY
Experienced Flight Dispatcher and Air Operations Officer, with a background as Ramp Agent and Airline Representative and Supervisor. Over 15 years of experience in commercial aviation. Skilled in flight planning, weight and balance, crew scheduling, ground operations and Eurocontrol slot management. Proficient in key aeronautical software and multilingual communication (Italian, English, Spanish). Adaptable, mission-oriented, and capable of operating in both high-pressure environments and autonomous logistical roles.
EXPERIENCE
June 2010 - May 2018
Flight Dispatcher – Operations Office ENAV S.p.A. Flight Inspection Dept., Rome Ciampino Airport (CIA), Italy
Planned and coordinated domestic and international flights
Acted as mission coordinator for special flight inspections
Managed Eurocontrol slots
Performed aircraft weight and balance calculations and ensured trim accuracy.
Crew roster
May 2007 - December 2009
Freelance Airline Supervisor/Representative Spazio Srl
(GSA/Handling) Milan Malpensa Airport (MXP), Italy
Oversaw airline ground operations for KD-Avia and Syrian Arab Airlines
Oversaw check-in, boarding and turnaround procedures
Oversaw contract handling, reporting, and administrative coordination
February 2005 - May 2007
Ramp Agent / Weight & Balance Supervisor Alitalia London Heathrow Airport (LHR), UK
Managed aircraft turnaround
Coordinated ground operations and loading procedures
Prepared aircraft pre-loading instructions and performed weight
& balance calculations
Lauda-air spa:
- Jar ops
- Flight dispatcher training on the job,
1 year
- MEL/CDL basic course
- Minimum weather
AERONAUTICAL SOFTWARES &
COMMUNICATION SYSTEMS:
AIRSUPPORT: PPS planning system
and Crewbriefing
JEPPESEN: Jeppview, FliteStar and
Jetplan
SITA: Text and Sita Graflite - Telext
and Flight Planning
RCA-CIA-CFMU - Software for
managing slots issued by Eurocontrol
ACARS - Communication system
ARCO System - Alitalia managing
software - mainly use of weight &
balance section
DCS - Managing software - mainly use
of weight & balance section
FLEETWATCH - Graphical system for
fleet management
OTHER SOFTWARES:
Microsoft Office.
INTERESTS
- Yoga
- Free-diving
- Trekking
- Cooking
- Music
- Literature
June 2003 - June 2004
Flight Dispatcher – Operations Office Lauda Air S.p.A. Milan Malpensa Airport (MXP), Italy
Prepared flight plans and liaised with relevant authorities
Managed Eurocontrol slots
Prepared pre-loading instructions and calculated weight & balance
January 2001 - June 2003
Navigation Technical Operations Volare Airlines & Lauda Air Milan Malpensa Airport (MXP), Italy
Performed statistical data analysis
Updated Jeppesen charts and route manuals
January 2018 - Current
Holiday Home Manager- Property Management
Managed properties across Italy and Spain
Handled client communication, check-in/out, cleaning logistics, and billing
VOLUNTEERING & ADDITIONAL EXPERIENCE
2007–2010
Volunteer Educator – ONG: Emergency – Varese (Italy)
- Supported awareness campaigns on war-related medical issues in schools
- Organized informational booths and public outreach events 2012–2014
Clown Therapist – Hospital Volunteer – ONG: VIP Viviamo in Positivo – Rome (Italy)
- Provided emotional support and entertainment to hospitalized children and elderly
- Participated in regular team training and on-site sessions 2017-now
Yoga Instructor & Event Organizer
- Designed and delivered group Hatha-yoga classes
- Organized weekend yoga and meditation retreats
- Promoted mindfulness and mental well-being practices
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