Customer Service Security Guard
Resume:
Henry F A Kollie
Tel: 343-***-**** Email: **********@*****.***
Ottawa, ON 229 Argyle Avenue
Summary
Dedicated professional with experience in various capacities of human endeavours. Motivated by the dignity of labour, I strive to contribute to societal growth. Known for a strong work ethic, diligence, effective communication, and leadership skills, I respect and value teamwork and collaboration. Interpersonal skills and problem-solving skills, along with the ability to follow instructions and manage stress. Strong observation skills, physical stamina, and attention to detail. Conflict management skills and experience with security systems.
Education & Certifications
AME University B.Sc. Criminal Justice & Forensic Science. 2010
- Ontario Security License 2024
- Crisis Prevention & Intervention Training (CPIT). 2024
- Workplace Violence & Harassment Training 2024
- Worker Health & Safety Awareness in 4 Steps. 2024
-Accessibility for Ontarians with Disabilities Act (AODA) Awareness. 2024
- WHMIS Certificate. 2024
- Labour Tek Working at Heights. 2024
- Standard First Aid, CPR + AED. 2024
- Canadian English Assessment and Certification Course. 2024
Skills & Tools
Communication: Observation, Conflict Resolution, Crowd Management,
Emergency Response: Physical Fitness, Problem Solving, Attention to Detail,
Access Control: Surveillance, Risk Management, Customer Service
Required Certifications: Specific Event Needs: Collaboration:
Work Experiences
Event Security, Sword Security. 2024---Present
Access control:
Check tickets, verify guest lists, and monitor entry points to prevent overcrowding and ensure only authorised individuals enter.
Crowd management:
Maintain order and ensure the safety of attendees by de-escalating conflicts, providing direction, and assisting with crowd flow.
Patrolling:
Regularly walk the venue to monitor suspicious activity, identify potential hazards, and respond to incidents.
Surveillance:
Monitor surveillance cameras and other security equipment to detect and respond to threats.
Emergency response:
Provide first aid, assist with evacuations, and coordinate with emergency services during emergencies.
Reporting:
Document incidents, observations, and activities in a logbook or report.
Conflict resolution:
De-escalate conflicts and address concerns from attendees or staff.
VIP protection:
Providing escorts and security for VIP guests or performers.
Coordinate with event organisers and other security personnel:
Working collaboratively to ensure the smooth and safe operation of the event.
Security Officer, Watch Guard Security Service. 2017 2023
Ensured the safety and security of a property, its occupants, and visitors, maintained a secure environment and responded to any incidents or emergencies. Patrol the premises, monitor surveillance equipment, and control access, while also providing customer service and collaborating with law enforcement.
Key Responsibilities
Patrolled and Monitored: Regularly patrolled assigned areas and monitored surveillance systems to detect and prevent security breaches.
Access Control: Enforced access control procedures, verified identities, and managed access for visitors and employees.
Incident Response: Responded to alarms, investigated disturbances, and de-escalated volatile situations.
Customer Service: Provided information to visitors and addressed their inquiries.
Collaboration: Collaborated with law enforcement agencies in emergencies.
Reporting: Wrote detailed incident reports.
Observation: Actively observed and reported unusual activities or potential security risks.
Emergency Response: Provided first aid, supported emergency personnel, and managed emergencies.
Compliance: Ensured adherence to security procedures and regulations.
Security Procedures: Performed security procedures such as metal detector checks or bag searches.
Maintenance: Ensured the safety of the building and grounds by maintaining doors and windows, and ensured alarms and fire systems are functioning.
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