Customer Service Account Manager

NATASHA PETERSON

DANIA BEACH, FL

267-***-**** ~ ************@*****.***

As a dedicated and capable professional, I naturally employ a sense of warmth and empathy in addition to a proficient, self-directed work ethic. As a problem solver and competent collaborator, I provide excellent communication and organizational skills. PROFESSIONAL SKILLS

Microsoft Office, Word, Excel, Quicken, IDX, Outlook, & PowerPoint, Window NT, Adobe, Endnotes, Customer Service, Patient Care, Scheduling, Hospital Operations, Collaboration, Clinic Services, Communication, Self-motivation, Time Management, Adaptability, Autonomy, Teamwork, Scheduling, Organizing, Conflict Resolution Typing Speed: 80 wpm

EXPERIENCE

12/2022 - Present World Travel Holdings

Fort Lauderdale, FL Remote Travel Coordinator - Account Manager Provides expert travel advice to clients, tailoring itineraries based on preferences, budgets, and travel requirements. Responsible for essential clerical and organizational support. Manages all aspects of the booking process, including flights, accommodations, car rentals, and tours, ensuring the best possible deals and experiences. Facilitates correspondence between travelers and cruise companies. Utilizes travel booking software and tools (e.g., Espresso, Priceline, Quest) to efficiently handle reservations and create customized travel packages. Delivers excellent customer service through phone, email, and video calls, addressing client inquiries and resolving any issues promptly. Assists clients with travel insurance, visa requirements, and other logistical needs. Coordinates with airlines, hotels, and other service providers to secure the best pricing and availability for clients. Stays updated with industry changes and emerging destinations to provide clients with innovative and appealing travel options. Manages post-booking follow-ups to ensure client satisfaction and collect feedback for future improvements.

6/2018 - 11/2022 Children’s Medical Center

Pembroke Pines, FL Medical Receptionist

Greeting and accommodating patients and families upon exiting with scheduling appointments, insurance verifications, electronic file uploading and maintenance, issued referrals for specialists in addition to closing doctors’ orders for additional medical services. Processing payment, communicating appointments reminders, handling insurance specific information, answering and routing calls, making transactions, and organizing paperwork pertaining to patients’ medical history, authorizations and other pertinent patient information.

7/2010 - 12/2017 Emory University, Winship Cancer Institute Atlanta, GA Research Administrative Asst.

Organized the details of six highly sought after Oncology specialists’ events, travel arrangements and itineraries as well as professional memberships; Managed logistics of internal meetings, organizational reporting and event planning; Coordinated the nationally renowned patient supported weekly Brain Tumor Support Group meetings and yearly symposium, Esophageal conferences as well as Head and Neck Cancer symposiums; Managed budget development for grant proposals (pre and post awards); Collaborated with IRB, IACUC and OGCA to ensure compliance; Supported staff in assigned project based work; Processed expense reports which reflected supporting documents and budget codes in addition to Data management; Reviewed and submitted all reimbursement requests for appropriateness, and ensuring that they were in compliance with established administrative and financial policies and procedures.

8/2007 - 5/2010 Iqra Academy

Frederiksted, VI Language Arts Instructor

English grammar and Language Arts instruction for students in 5th to 12th grade.; Implemented writing activities to increase English proficiency as well as personal self expression in students whose primary language is Arabic; Augmented increased literacy and pronunciation via reading program in which students of higher grade levels pair up and read with younger students; Trained in campus library systems and school record filing systems; Served as key representative and head coach for National Spelling Bee participants; Constructed viable lesson plans and Language Arts curriculum outlines for other instructors as needed. 7/2005 - 8/2007 Salvation Army Child Care Center

Philadelphia, PA Preschool Language Arts Teacher

Responsible for daily care and early learning environment of urban children ranging in age from 2 - 10 years old.; Instrumental in implementing ideas to improve classroom settings and curriculum.; Behavioral assessments in correlation to individual students’ family dynamics, age and learning capacity; Conferred with other staff members on student progression and educational techniques for encouraging both personal and academic growth.; Arranged displays of children work to boost self esteem and help parents witness their child’s educational progress; Instrumental in choosing and attending age-appropriate field trips that served to expose children to new enriching experiences and mentally expanding concepts. 9/1998 - 7/2005 University of Pennsylvania

Philadelphia, PA School of Medicine, Administrative Asst. Transcribed from dictation and formatting research grant proposals, scientific manuscripts, and abstracts for both paper and electronic submission; Typed and formatted Power Point presentations, correspondence, memos, and reports; scheduled appointments, coordinated meetings, and maintained on-line schedules; managed a high volume of telephone traffic, provided routine information to callers, handled triage calls appropriately; acted as liaison to outpatient area, offices of referring physicians, department administrative staff, as well as various other areas of the University; Arranged travel including transportation and lodging in addition to coordinating with hosting organizations and event planners; Assembled material for reimbursement of expenses; Performed various other related duties as assigned. EDUCATION

2000 Pennsylvania State University

State College, PA

Bachelors of the Arts Degree in Psychology and English

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Facilitates appropriate physician documentation of care to accurately reflect patient severity of illness and risk mortality.

● Obtains accurate and compliant reimbursement for acute care services and reports quality of care outcomes.

● Collects data regarding timeliness of report completion to assist physicians in meeting applicable rules and regulations.

● Verifies the documentation of the correct admission type and follows up on incorrect assignments immediately.

● Directs clinical documentation improvement and data abstraction.

● Ensures accurate and timely reviews of inpatient records.

● Adheres to University and unit-level policies and procedures and safeguards University assets.

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