Seeking New Opportunities in Operations, Training, Marketing, etc
Resume:
Anna Benson
PROFESSIONAL SUMMARY
Operations Manager with over a
decade of expertise in logistics and
strategic planning, renowned for
boosting revenue year-over-year
through innovative process
improvements. Adept at leveraging
data analysis and automation to
enhance team productivity and
client satisfaction, while fostering
strong interdepartmental
collaboration. I am passionate
about driving operational
excellence and committed to
developing talent through
mentoring and structured training
programs.
SKILLS
• Communication & Leadership
• Critical Thinking & Resolution
• Strategic Implementation
• Data Analysis & Reporting
• Team Management & Training
• Account Management
• Microsoft Office
• SOP Creation
• Pricing Negotiation
• Client Retention
• Workflow Optimization
• KPI Monitoring
EDUCATION
B.A. of Marketing
Columbia College Chicago
Certification of Child Development
Joliet Junior College
CONTACT/WEBSITE
Cape Coral, FL 33914
***********@*****.***
https://www.linkedin.com/in/an
na-benson-831780152
EXPERIENCE
2021 - Current
Operations Manager – Managed Transportation Echo Global Logistics Remote
• Enhance team productivity by identifying process gaps and implementing automation, resulting in productivity growth of 2-3% MoM.
• Foster client relationships through proactive support and regular communication, resulting in 80% client retention over the last 4 years.
• Optimize transportation workflows through data trend analysis, KPI monitoring, and implementation of automated processes.
• Encourage interdepartmental synergy and carrier performance monitoring while developing comprehensive data for enterprise clients.
• Lead talent development initiatives through mentoring, performance management, and structured training programs to enhance team capabilities and assist with my employee’s career growth.
o My efforts helped two employees achieve promotions within the last 2 years.
• Implement automated workflow solutions, including automated bot creation, within transportation operations to reduce manual tasks while maintaining quality standards and team efficiency.
• Transform logistics data into actionable insights, creating comprehensive business reviews that guide strategic planning and assist with client budgeting and forecasting.
• Streamline transportation operations through strategic process improvements and carrier performance analysis, driving substantial revenue growth and operational efficiency.
o 56% revenue growth YoY from 2023 to 2024.
2020 – 2021
Account Executive Echo Global Logistics Remote
• Managed client communications for timely billing and service updates, enhancing customer satisfaction.
• Collaborated with departments for seamless shipment tracking and claims, improving operational efficiency.
• Educated clients on Echo's technology, leading to improved logistics outcomes and client retention.
• Analyzed shipping patterns and market trends to optimize routing decisions, resulting in enhanced operational efficiency for clients.
• Implemented systematic tracking protocols and documentation procedures to ensure seamless shipment execution and client satisfaction.
• Developed strategic account management solutions by identifying key client pain points and implementing tailored logistics solutions, driving substantial revenue growth.
• Negotiated competitive rates with carriers while maintaining strong service levels, resulting in significant cost savings and improved client satisfaction. 2017 – 2020
Client Solutions Executive Echo Global Logistics Nashville, TN
• Managed client accounts, driving expansion and profitability through strategic initiatives.
• Led targeted prospecting efforts, resulting in significant new account growth.
• Streamlined operational processes, enhancing efficiency and client satisfaction.
• Oversaw accounting tasks, ensuring accuracy and contributing to financial health.
• Led strategic account management initiatives and streamlined operational workflows, driving business growth through targeted client acquisition and process optimization
• Implemented data-driven solutions to enhance client relationships while managing complex operational tasks and financial reporting procedures
2014 -2017
Teaching Interventionist Troy School District 30-C Shorewood, IL
• Developed tailored curricula, boosting literacy with strategic reading methods.
• Assessed and created Individualized Education Programs, enhancing student outcomes.
• Implemented targeted strategies, significantly improving student literacy levels.
• Implemented research-based literacy interventions and personalized learning strategies while monitoring student progress through data- driven assessments.
• Partnered with teachers and specialists to create targeted intervention plans, fostering inclusive learning environments and student success.
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