Customer Service Experience
Resume:
MICHELLE A MEYER
Ogden UT, **404
**************@*******.***
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Personable Retail Sales Associate praised by management for exceeding sales target. Offers talent for identifying customer needs and upselling to higher-value products. Composed and articulate individual with expert-level product knowledge. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Knowledgeable about customer service practices and sales principles. Well-versed in processing sales, working with customers and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.
EXPERIENCE
JANUARY 9TH 2022– JUNE 22ST 2022
JOB TITLE, Upstream Resale
Welcomed customer, offered to help locate items and suggested merchandise without being intrusive or pushy.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Managed cash register operations using POS system and processed sales and returns.
Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items
Employed strong relationship-building skills and consistent follow- through in every aspect of work to improve customer satisfaction.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Maintained current store, product and promotional knowledge to drive consistent sales..
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Greeted each customer and offered assistance in finding requested items, help boost customer satisfaction and retention.
Initiated friendly conversations with customers.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Created price tags and merchandise signs for items.
Shipped off merchandise or items, make shipping labels
Unloaded merchandise off of truck
Organized and cleaned store and restrooms
Opened and closed store
Kept in contact with clints
Respected and helped other employee’s
Trained new employee’s
M
EDUCATION
WASTACH INTERMOUNTIAN ACADEMY
HIGH SCHOOL
MAY 2011
SKILLS
Product Knowledge
Strong Communication and Interpersonal Skills
Merchandise Receiving and Handling
Safety and Cleanliness Standards
Attention to Detail
Customer Service
Sales and Promotions
Item Ticketing and Pricing
Computer Proficiency and Microsoft Office
Building Customer Relationships and Loyalty
Inventory Management
Opening and Closing Procedures
Guest Services
Honest and Ethical
Retail Merchandising
Register Opening and Closing
Creative Thinking
Detail-Oriented
Customer Needs Assessment
Verbal and Written Communication
Store Organization
Cleaning and Sanitizing
Store Opening and Closing
Reliable and Responsible
Friendly and Helpful
Cash Register Operation
Stock Management
Retail Metrics and Goals
Returns and Exchanges
Flexible Hours
Meeting Sales Goals
Building Customer Loyalty
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