Account Manager Project

Rafael Zepeda Araujo

Avenida Coyoacan, Colonia del Valle, Benito Juarez, CDMX

Correo: ***********@*****.*** Tel: +52-551******* LinkedIn: https://www.linkedin.com/in/rafael-zepeda-8381a757/ Professional Summary

Project Manager and Technical Account Manager with over 5 years of experience in the oil, construction, and industrial services sectors. Demonstrated success in strategic planning, budget optimization, and cross-functional team leadership. Adept at managing client relationships, resolving complex operational challenges, and ensuring service delivery in high-demand environments. Achieved a 30% proposal conversion rate and delivered projects with less than 5% cost deviation. Fluent in English (C1) and Spanish. Seeking to leverage my technical and negotiation skills in a dynamic role focused on customer success and operational excellence.. Professional Experience

Technical Account Manager – DWS Mexico City March 2024 – Present

• Serve as the primary liaison between key commercial clients and internal teams to ensure successful delivery of water treatment solutions.

• Coordinate cross-functional efforts in logistics, technical operations, and customer service to meet service-level agreements (SLAs).

• Manage post-sales project execution, including tracking of deliveries, payments, and fulfillment of technical specifications.

• Resolve client concerns with empathy and accountability, maintaining strong relationships despite operational limitations.

• Identify service bottlenecks and propose structural improvements to mitigate risks and enhance client satisfaction.

• Maintain detailed documentation of account activity, operational incidents, and pending payments.

• Utilize Pipedrive for CRM and sales pipeline management, Jira for tracking technical issues and internal requests, and Slack for cross-functional team coordination. Project Engineer – Kanutam 02/2017 - 06/2024 Mexico City, Mexico

• Led multidisciplinary teams to deliver oil industry projects within budget and timelines, improving client satisfaction by 15%.

• Supported strategic decision-making by managing short- and long-term project objectives.

• Conducted cost-benefit analysis on economic proposals for new projects, presenting actionable recommendations.

• Supervised technical testing and monitored project performance indicators.

• Prepared executive presentations for clients, streamlining communication and decision-making processes.

• Negotiated favorable contracts, securing beneficial terms for the company. Contractor - Its Done 06/2019 - Present Mexico

• Founded and managed a construction company specializing in commercial and residential projects.

• Increased contract acquisitions through effective negotiations, ensuring sustainable agreements.

• Delivered proposals with a 30% conversion rate through tailored client presentations.

• Oversaw construction supervision to guarantee quality, adherence to deadlines, and budget compliance.

• Achieved a cost estimation error margin below 5%, ensuring financial accuracy.

• Utilized tools like Monday, MS Project, and Jira to improve project coordination. Intern – Gyrodata de Mexico 06/2014 – 08/2014 Houston, Texas

• Developed non-destructive tests for MWD tools, enhancing reliability.

• Completed inspection courses, gaining advanced technical expertise.

• Reviewed, disassembled, and maintained drilling tools, ensuring operational efficiency.

• Conducted well logging training to expand technical proficiency.

• Coordinated personnel and warehouse operations for streamlined processes. Specialist Engineer – Kanutam 08/2013 - 05/2014 Mexico

• Integrated ISO 9001-2008 standards into documentation and work strategies.

• Conducted compatibility testing of crude oils and chemical components to ensure quality.

• Innovated testing procedures for chemical products, enhancing process efficiency.

• Designed and implemented laboratory tests to optimize evaluation processes.

• Created manuals for new talent training, improving employee integration.

• Managed warehouse operations and preventive maintenance programs, reducing operational downtime. Education

Master’s Degree in Exploration and Exploitation of Natural Resources Engineering Universidad Nacional Autónoma de México 06/2014 - 06/2016 Bachelor’s Degree in Mechanical Engineering

Instituto Politécnico Nacional 08/2008 - 06/2012 Technical Skills

• Software: Microsoft Office Suite, AutoCAD, SolidWorks, MS Project, Jira.

• Standards: ISO 9001-2008, industry standards compliance.

• Project Management: Strategic planning, cost estimation, resource allocation, Stakeholders meetings.

• Languages: Spanish (Native), English (Advanced, C1). Soft Skills

• Leadership and Motivation: Ability to lead teams and foster a positive work environment.

• Problem-Solving: Expertise in identifying and resolving technical and operational challenges.

• Effective Communication: Strong interpersonal and presentation skills.

• Adaptability: Flexibility to manage changes and work in dynamic environments.

• Negotiation: Skilled in securing beneficial and sustainable agreements.

• Teamwork: Collaboration with multidisciplinary teams to achieve common goals.

• Time Management: Efficient prioritization of tasks to meet tight deadlines.

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