Machine Operator Customer Service
Resume:
Shawna Ford
Milwaukee, WI
*************@*****.***
Willing to relocate: Anywhere
Work Experience
Machine Operator
Aptar-Mukwonago, WI
January 2025 to March 2025
• Operated and maintained various types of machines, including but not limited to CNC machines, lathes, mills, and presses
• Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
• Followed blueprints, work orders, or other specifications to set up machines for production runs
• Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
• Maintained accurate records of production output, downtime, and quality control checks
• Collaborated with team members to troubleshoot problems and optimize machine performance
• Implemented safety protocols and followed all company policies to maintain a safe working environment
• Ensured that products met quality standards by conducting regular inspections using measuring tools such as calipers or micrometers
• Identified opportunities for process improvement and suggested solutions to enhance productivity or reduce waste
• Optimized machine settings based on product requirements to achieve desired results efficiently
• Maintained inventory levels of raw materials or supplies required for machine operation
• Demonstrated strong attention to detail when inspecting finished products for defects or irregularities
• Achieved XX% increase in overall production efficiency through implementation of time-saving techniques
• Increased machine uptime by XX% through proactive maintenance practices
• Reduced material waste by XX% through careful monitoring of machine parameters
• Maintained accurate inventory records, ensuring availability of materials for production runs Server/Waiter
Delaware North-Milwaukee, WI
May 2024 to October 2024
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Effectively upsold menu items to increase sales revenue by XX%
• Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
• Managed cash transactions accurately and efficiently using POS system
• Assisted in training new servers on menu knowledge, service standards, and POS system operation
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables Assembler
Helwig Carbon Products, Inc.-Milwaukee, WI
August 2023 to December 2023
• Assembled components and subassemblies according to blueprints, diagrams, and work instructions
• Operated various hand tools and power tools to complete assembly tasks efficiently
• Inspected finished products for quality assurance, ensuring adherence to specifications
• Collaborated with team members to meet production goals and deadlines
• Maintained a clean and organized work area, promoting safety and efficiency Housekeeping
Bear River Lodge-Odanah, WI
February 2015 to October 2015
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
Office Assistant
Bad River Social and Family Service-Odanah, WI
March 2008 to October 2008
• Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
• Scheduled and coordinated meetings, appointments, and travel arrangements for executives
• Maintained electronic and physical filing systems to ensure easy retrieval of documents
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
• Handled incoming calls, took messages, and directed inquiries to appropriate staff members Cashier
Moccasin Trail Center IGA-Odanah, WI
May 2002 to May 2003
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed Education
Some College in Accounting
L.C.O. Community College - Odanah, WI
April 2017 to August 2017
Some College in Cosmetology
Gogebic Co. Community Education - Ironwood, MI
August 2009 to August 2010
Skills
• Clerical experience
• Classroom Management
• Budgeting
• Serving Experience
• Accounting
• Customer service
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