Customer Service Travel Center
Resume:
Sal Corrente
Monroe, NY *****
*************.**@*****.***
Service oriented and accomplished Manger with more than 25 years of experience and deeply rooted knowledge in effective, productive strategies to manage resources while consistently meeting performance expectations within established budgetary parameters. Highly efficient in supervising multiple teams while planning and maintaining work schedules, updating policies and procedures, and driving continuous organizational improvements. Committed to exercising unparalleled leadership skills while engaging in strategic action plans to drive overall growth and success of the organization. Work Experience
Assistant Travel Center Manager
Pilot Flying J - Newburgh, NY
May 2022 to Present
• Management of Travel Center operations; oversight of on-site team, scheduling, corrective behavior/ discipline
• Exceptional customer service for Travel Center guests
• Computer operations for site requirements
• Oversight and management of site conditions: exterior and interior presentation, food and beverage availability for guests,
• Management of stocking of Travel Center retail displays
• Coaching and counseling team members for customer service
• Weekly cycle counting and reporting of Travel Center deli items
• Employee timecard and performance reviews
• Conflict resolution for Travel Center guests
• Monitor daily scores for Travel Center and direct team for improvement Assistant Store Manager
TA Travel Centers - Montgomery, NY
October 2021 to May 2022
• Managed Truck Service center
• Supervised location and technicians; maintenance of shop, service desk and customer service
• Managed the Service Desk; customer interaction and take-in for truck related service
• Managed employee time sheets and reviews
• Maintained and reviewed P & L and chargeback resolution
• Managed site safety; facility and adherence to protocol for all truck related tech services
• Reported computer metrics and tracking for all service- related issues and internal related communication
Site Manager
Ricoh USA, Inc - Newburgh, NY
March 2019 to October 2021
• Serviced site and satellite location in Cornwall, NY.
• Supervised site representatives for internal mail- run, reprographic (copy jobs) support for site population, printer support and maintenance for both site locations.
• Conducted monthly reports with site coordinators; discussed all facets of contract obligations.
• Monitored employee time sheets and record keeping.
• Complied with safe operating practices and assessed operational procedures against best practices.
• Supervised contractor work processes and adherence to project schedule. National Account Manager
Ultra Logistics - Fair Lawn, NJ
March 2018 to January 2019
• Responsibilities included; contact of various carriers across country, booked loads for customer base, interaction with Business Development Managers, negotiated and maximized GP for load rates, multiple screen management, high volume phone contact, utilization of various software applications, interaction and recording of carrier information and follow-up.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Identified profitable business leads and built pipeline of prospective customers Field Inspector
Bikofsky Services - Queens, NY
November 2015 to October 2017
Responsibilities included taking pictures of houses for exterior and interior inspection, utilized lockbox codes to inspect vacant properties, reported all findings in Inspectorade for clients. Recorded documentation for owners of inspected properties, proved detailed information regarding both vacant and unknown status properties.
Occasional Loss Inspection; contacted owner/contractor to inspect repairs completed, assessed remaining work to be completed.
Administrative Manager
Lowes - Middletown, NY
August 2013 to April 2014
Assistant Store Manager
The Home Depot - Monroe, NY
August 2011 to June 2012
Store Manager
Stew Leonard's - Yonkers, NY
August 1999 to April 2010
Education
Westchester Community College - Valhalla, NY
1987 to 1988
White Plains High School - White Plains, NY
1981 to 1985
Skills
• Recruitment and hiring
Profit & loss
Payroll
Process improvement
Quality Control programs
Cost control
Business development
Budget administration
Cash handling
Inventory control
Store management
Conflict mediation
Kronos
Account management
Retail management
Management
Customer service
Administrative experience
Quality assurance
Maintenance
• Management
• Communication skills
• Restaurant experience
Certifications and Licenses
ServSafe
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