Customer Success Digital Transformation

Zaheer Sait

***********@*******.*** 503-***-****

PROFILE SUMMARY

Result oriented customer success and digital leader with over 20 years of diverse relationship management/transformation/transaction experience across North America, Asia, Middle East, and Europe. Skilled in Sourcing, Initiating, Executing, Operating and Managing multimillion dollar strategic business & digital transformation initiatives and successfully achieving growth and bottom-line objectives. Key Industry Domain experience in Retail, Consumer, Life Sciences, Insurance, and Manufacturing.

CORE COMPETENCIES

Transaction and Transformation Management

Customer Success and Advisory Services

Strong Product and Program Management

Outsourcing and Offshoring Experience

Operations and P&L Management

Strategic Business Planning and Consulting

Effective Leadership and Team Building

Process Re-engineering and Optimization

NOTABLE CAREER CONTRIBUTIONS & MENTIONS

Currently Digital and Tech M&A Leader at EY Parthenon servicing the Consumer and Life Sciences Sector

Led the Integration, transformation, and value creation of multiple multi-million-dollar digital acquisitions into the Wipro Integrated Digital and Engineering services organization

Drove the strategy, success, growth, and acquisition of a ~100 M USD portfolio of existing and new relationships for the Consumer Package Goods (CPG) portfolio companies across North America.

Quarterbacked as a key advisor, P&L and customer success leader for the WIPRO engagements across various Fortune 500 clients.

Defined the Go to Market (GTM) strategy for key CPG specific Wipro digital solutions and offerings to enable the Digital Transformation (Cloud, Data Analytics, Agile, CICD, Digital Transformation) at various Fortune 500 companies.

Led the transformation, growth, and management of multiple Continental Europe based Life Science. Engagements from 2M to 30M USD for one of the fastest growing technology and consulting service providers in the world.

Successfully developed a business case and obtained management approval for leading the digital direct to consumer transformation for a startup venture.

Member of the GE Cooperative Leadership program.

WORK EXPERIENCE

Executive Director – EY Parthenon – Strategy and Execution - (Jan’22– Present)

Leader in the Deal Tech Strategy and Execution team responsible for initiating and engaging EY teams across multiple multi-million-dollar M&A transactions across the Consumer, Retail, Industrial, and Life Sciences Sector

Key digital advisor to CDO/CIO stakeholders to enable technology value and synergies across multiple divestitures and acquisitions

Directly manage large teams in initiating, planning, executing, divestiture, integration and digital transformation initiatives related to transaction life cycle (Pre Sign – Post Close)

Americas – Transformation and M&A Leader -Wipro Digital (Jan’20– November 21)

Led multiple acquisition integration and transformation efforts which added inorganic revenue and value growth of approximately $500M. Integration teams I have led have been recognized by the CEO for outstanding achievement

Lead and motivate the various functional teams in post-acquisition planning and transformation stages

Directly Program manage planning, execution, integration and organizational restructuring activities related to post merger integration activities

Driving the synergies across sales offerings and driving the sales teams towards integrated value creation

Ensure that standard toolkits and methodologies are used for integration activities.

Organize meetings and follow-up discussions with work stream leaders to move forward key tasks

Directed and developed customized value driven integration project plans based on findings during DD

Manage the reporting and resolution of issues, risks and dependencies

Report on project status and synergies achieved to the steering committee and senior management

Create dashboards to monitor post-merger integration status

BU Head CPG - Americas – Customer Success & Strategic Partnerships, Wipro (May’16 – Dec 20)

Responsible for developing a growth strategy and roadmap for a portfolio of Strategic Customers (Hunting and Farming) in the Region Americas.

Customer success advisor and technology partner to various CXO/-1 executives across different customer portfolios.

Defining and executing key engagements across Digital, SAP-S4 Hana Upgrade, App and Infra Modernization.

Providing value (Revenue and Customer Acquisitions) and bottom line savings (Operations) across the various relationships in the range of 10M-70M USD.

Key partner across various product alliances (SAP, MSFT, AWS, IBM, etc.) and bringing the partnership to various customer engagements.

Topline, Bottom Line, Order Book responsibilities across the portfolio (Grew the portfolio over 12% YoY over the past three years).

Responsible for QBR’s, Negotiating Master Service Agreements, Statements of Works, and Rate Cards with the Procurement, Alliance, and Vendor Management teams.

Mentoring a team of direct reports (Client Partners, Account Delivery Heads, Program Directors, and Managers).

GTM and Digital Head, Global CPG, Wipro (May’15- May 16)

Led the Digital Transformation and GTM strategy and implementation for the WIPRO CPG Vertical (Digital Revenue grew to over 30 percent of the overall Vertical Revenue).

Manage alliance and relationships with various companies such as Microsoft, AWS, SAP, IBM, etc.

Responsible for bringing the various Service Lines (Digital Eco System) and offerings, working with the Consulting, Technology Teams, and developing the GTM offerings and enabling the sales and field teams globally .

Drove teams to develop digital Offerings around Application Modernization, Cloud Migration (Azure, AWS, etc.)

Global Client Success Partner, Nike Global Relationship, Wipro (May’13 –April’15)

Led the transformation, growth, and management of the WIPRO-Nike relationship

Turned around the partnership and grew the portfolio with a CAGR of 20 percent and customer satisfaction of 9/10

Client Success Partner – Life Sciences, Cognizant AG, Switzerland (March’09 – April’13)

Customer success and technology partner to various CXO/-1 executives across two key global life science clients

Leading multiple engagements across the Life science supply chain (R&D through commercialization)

Responsible for the largest standardization, optimization, implementation, and transformation of a large Business Intelligence and Analytics platform for Global Performance Management Reporting for the Finance Division of a large LS client (~20 Million over 2 years)

Selected as a Strategic Partner to perform Analytics, Reporting, and BPO services at an internal Captive for the Global Business Services of a large LS organization

Successful in achieving the set revenue and margin targets (top line from USD 2 Million in 2009 to USD 30 Million in 2013/ improvement of bottom-line from 15%)

Efficiently set up the Global Delivery Centers across India, and Switzerland and increased the direct reporting associate base from 20 to 250

Director Strategy & Transformation, Xcite, (www.xcite.com), Kuwait/India (Aug’05 – Jan’08)

Led the business case development and execution of a start- up direct to consumer digital transformation and execution roadmap for the Retail Division of a multi-billion dollar conglomerate

Program Director, eLoyalty Inc, Chicago (March’00 – July’05)

Program managed various engagements implementing Customer Relationship Management initiatives upwards of 20M USD

Program Manager, SEI, Chicago (Aug’97 – Feb’00)

Cooperative Manager, GE Energy, Schenectady, NY (May’96 – May’97)

EDUCATION

Certificate – AI for Business Transformation – Kellogg School of Management, Northwestern University, IL

MBA in Strategy, Finance, and Operations - Kellogg School of Management, Northwestern University, IL

MS in Industrial and Management Engineering, Rensselaer Polytechnic Institute, NY

BS in Mechanical Engineering, University of Madras, India

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