Quality Assurance Aircraft Maintenance

MOSSAB S. SALEEM

Round Rock, TX ***** 512-***-**** ******.********@*****.***

www.linkedin.com/in/mossab-saleem-058415217

AIRCRAFT MAINTENANCE QUALITY ASSURANCE LEADERSHIP & TRAINING

Experienced aviation maintenance engineer and quality assurance leader with 15+ years of success managing aircraft maintenance, trust & safety, moderation, training, and leadership for Fortune Global 500 companies across the U.S. and Jordan. Proven record in driving operational excellence, workflow optimization, and team development. Skilled in FAA and CAA compliance, root cause analysis, and team mentoring.

CORE COMPETENCIES

● Aircraft Maintenance & Overhaul

● Quality Assurance & ISO 9001

● Root Cause Analysis (RCA)

● FAA Regulations & CAA Compliance

● Training & Development Programs

● Policy Moderation & Risk Management

● Process Optimization & Cost Savings

● Trust & Safety Operations

● Technical Documentation & CAPA

● Leadership & Performance Management

PROFESSIONAL EXPERIENCE

TikTok – Austin, TX

AMS Moderation QA / Program Manager 01/2024 – Present

● Lead test planning and execution of functional and regression testing based on e-commerce policies using RCA methods.

● Conduct daily policy reviews; suggest and implement improvements to enhance moderation effectiveness.

● Manage Goldenset Project with daily root cause analyses and provide vendor (BPO) training and support.

● Produce weekly and monthly detailed QA reports with actionable insights and recommendations.

● Lead calibration sessions to maintain moderation quality and alignment with governance strategy.

● Utilize data analytics tools to monitor KPIs, identify trends, and drive continuous improvement.

Accenture – Austin, TX

Sr. Analyst & Team Lead, Trust & Safety 08/2022 – 08/2023

● Delivered comprehensive training and ongoing support to improve team performance and customer service.

● Fostered collaboration across departments, optimizing productivity and retention.

● Led quality assurance functions, providing feedback that enhanced process efficiency and compliance.

● Oversaw localization QA efforts including glossary and style guide management for cultural accuracy.

● Resolved complex data and operational issues, safeguarding data integrity and client satisfaction.

Instructor & Policy Trainer, Trust & Safety 08/2021 – 09/2022

● Designed and delivered engaging training programs covering product features, policies, and safety protocols.

● Mentored new hires, promoting professional growth and successful integration into teams.

● Collaborated with engineering to develop automated tools improving content moderation efficiency.

● Trained internal and external teams on emerging risks and regional policy adaptations. Subject Matter Expert, Trust & Safety 09/2020 – 10/2021

● Improved MIS project quality from 76% to over 95% through targeted QA strategies.

● Ensured policy compliance via coaching and enforcement, fostering a culture of excellence.

● Provided actionable policy feedback to clients, enhancing understanding and compliance.

Content Review Analyst, Trust & Safety 10/2017 – 01/2020

● Reviewed Arabic content for compliance, cultural sensitivity, and quality standards.

● Supported localization through linguistic expertise and market-specific adaptations. Round Rock Independent School District – Round Rock, TX Inventory & Logistics Specialist 08/2013 – 04/2017

● Developed inventory control procedures that reduced stock variances and costs.

● Managed logistics operations ensuring timely deliveries and customer satisfaction.

● Executed inventory audits and corrective actions to improve data integrity and reduce shrinkage.

AIRCRAFT MAINTENANCE PROJECTS

● Performed fuel tank boost pump and fuel pump replacements with thorough inspection and troubleshooting.

● Conducted engine constant speed drive replacement and landing gear system servicing including bushings and cleaning.

● Executed wheel, hydraulic pump, outflow valve, safety valve, and air conditioning cooling fan replacements.

● Hands-on experience with inspections and maintenance on Cessna 150, Cessna 172, and Boeing 707 aircraft.

● Participated in root cause analysis of technical discrepancies and collaborated with engineering teams.

● Maintained detailed technical records, CAPA implementation, and compliance with civil aviation regulations.

● Supported quality assurance audits and Material Review Board (MRB) decisions. EDUCATION & CREDENTIALS

● Bachelor of Science in Aviation Maintenance — Embry-Riddle Aeronautical University, FL

● Associate of Science in Airframe / Powerplant Mechanics & Aircraft Maintenance Technology — Royal Jordanian Air Academy, 2008

● Associate of Science in Aviation Maintenance — Embry-Riddle Aeronautical University

● A&P Technician Certificate — Royal Jordanian

● Dean’s List — 5 times

ADDITIONAL EXPERIENCE & LANGUAGES

● Engineer Eastern Investment Holding Group, Amman, Jordan 01/2009 – 01/2011

● Aircraft Mechanic Jordan Gate Airlines, Amman, Jordan 06/2008 – 12/2009 Languages: English (Fluent) Arabic (Native)

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