Customer Service A Team
Resume:
Carmela Nagbe
Cover letter
Township of Deptford, NJ 08096
****.*****@*****.***
To future manger, I am looking forward to joining your team and I have a lot of skills that can get the job done that you need. I am good at computer I have skills with Microsoft word and filing and I’m great experience with customer service. I have worked with different kind of customer weather they are happy or upset I know it is my job to relate to their situation and try my best to make them happy. I know how to be professional at work and I work great with a team or by myself. I’m great at time management and also setting goals to meet my best potential. I am looking for a chance to meet you and learn more about your company. Thank you
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service
Frontier Airlines - Philadelphia, PA
June 2022 to Present
• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
• Interpret identification labels along with baggage and cargo routing tags
• Host self-service kiosks
• Ensure that all work areas are organized
• Keep a positive attitude while offering assistance
• Ensure the safe and secure operations
• Some bending, stretching, pushing & pulling
• Perform other duties as assigned
Program Associate
Bancroft
July 2019 to Present
Verified and administered correct oral medication dosages on a daily basis according to documented orders.
• Directly assisted residential clients with activities of daily living, including bathing, toileting and grooming.
• Managed the client’s medications, including counting out pills for daily dosages and documenting accordingly.
• Supported and redirected clients with difficult behaviors, including self-harm, behavioral and emotional outbursts.
• Facilitated communication between members of the care team, documenting changes in behavior or physical symptoms and reporting them to the appropriate person.
• Supervised clients on community outings and workplace assignments, providing safe transportation and one-to-one support as needed.
Front Desk Receptionist
Courtyard by Marriott - Glassboro, NJ
June 2017 to August 2019
• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services
• Answer guest calls and record details of each conversation for future follow-up
• Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues
• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them
• Report any accidents or injuries to senior management staff immediately Sales Associate
Bob's Discount Furniture - Township of Deptford, NJ March 2017 to August 2019
Consulate customer, help decorate their home, put in order in computer and take inventory, answer phone.
Sales Representative
Summit Retail Solutions Inc - Township of Deptford, NJ October 2017 to April 2018
I would travel to different stores like sames club, and BJ to dale potstickers. I would set up my station and do inventory every morning and send a picture to my manger of my station and I would also stack the freezer with all my boxes of potstickers. And I would then get on conference call with my team to prepare me for the day. When the stores open I would invite customers to my station to try the food and sell them on it.
Bistro Attendant
Courtyard of Marriott - Glassboro, NJ
May 2015 to June 2017
Taken quest order, serving guest, cooking, answering phone, cleaning up my station and working as a team to please the quest.
Server
PITMAN MANOR - Pitman, NJ
May 2015 to February 2016
Worked at Assistance nursing home and served them breakfast, lunch, and dinner. I also spend time talking to them and create a relationship with them cause I believe that will keep them going stronger. And I will want others to treat my grandmother well when she get to a home like that. Home Caregiver
Home Instead Senior Care - Lawrenceville, GA
January 2013 to January 2016
Worked for and supervised elderly in home. Groom, clean houses, did laundry, prepared meals, shopping for her, drove her to appointments, and different activities. Sale Associate
Sunpay Beauty Supply Store - Glassboro, NJ
June 2014 to August 2015
Great quest,Help quest locate items, and stock product answer phone and making quest feel welcome in the store
Education
High school diploma or GED in 9/12
Dacula High School
January 2009 to May 2012
Student in Nursing
Gloucester County College - Gloucester County, NJ
Skills
• Problem Resolution, communications skills, time management, critical thinking, Team leader and team skills, computers skilled, excel, graphing, typing,and Microsoft word, (6 years)
• Senior Care
• Caregiving
• Nursing
• Residential Cleaning
• Meal Preparation
• Food Preparation
• Laundry
• Developmental Disabilities Experience
• Home Care
• Dementia Care
Certifications and Licenses
CPR
July 2020 to Present
Additional Information
I like to learn new things and always welling to learn new skills.
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