Customer Service Administrative Assistant

**Elsa Rodriguez**

Elk Grove, CA ***** • 408-***-**** • *******@*******.*** • Bold Profile

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**OBJECTIVE**

Dedicated to public service, I aim to contribute my skills and experience to advance the state's mission and improve the lives of its citizens.

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**EDUCATION**

**Associate of Science in Nutrition and Foods**

Current Student, Cosumnes River College, Sacramento, California

**Computer LAN Technician Specialist Diploma**

Computer Training Academy, San Jose, California

Graduated: December 2002

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**SKILLS**

- Customer Service

- Cash Handling & Processing

- POS Systems

- Administrative Skills

- Appointment Setting

- Analytical / Data Entry

- Marketing

- Training Development

- Report Writing

- Sales

- Proofreading

- Problem Solving

- Medical Terminology

- Bilingual: Spanish & English

- PARRS/Foundations/CISP/eConsult

- Microsoft Office: Excel, PowerPoint, Word, Outlook

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**PROFESSIONAL EXPERIENCE**

**Cashier-Scheduler Receptionist**

Kaiser Radiology Department, Kaiser Northern California

May 2016 - July 10, 2024

- Enhanced customer satisfaction by delivering efficient and accurate cash transactions.

- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

- Assisted customers with inquiries and provided exceptional member service, resulting in positive feedback.

- Resolved customer complaints professionally, leading to improved customer relations and loyalty.

- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

- Ensured compliance with company policies and procedures while processing transactions efficiently.

**Appointment Scheduler/Representative**

Neuromuscular Skeletal Line Service Departments: PMR/Podiatry/Orthopedics/Acupuncture

September 2008 - December 2009

- Coordinated and managed appointments, interacting with clients/patients to schedule, reschedule, and confirm appointments.

- Handled general administrative duties, including answering phones, managing records, and communicating with staff and clients.

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**CUSTOMER SERVICE EXPERIENCE**

**Administrative Assistant Representative**

Adecco Technical / Arcadyan Technology

June 2003 - July 2003

**Security Officer: CSR Representative**

Aero Tyco / Electronics

December 2003 - July 2005

**Computer Technician: IT Representative**

Computer Recycling Center

December 2002 - February 2003

**Administrative Claim Specialist / Data Entry Processor Representative**

Kelly Staffing Services

September 2000 - February 2002

**Enterprise Directory Department [IT]: Administrative Assistant/CSR**

Manpower Staffing Services, Inc. / Agilent Technologies

January 2001

**Administrative Assistant / Customer Service Representative**

Manpower

January 1998 - January 2000 r Staffing Services / Hewlett Packard - Agilent Technologies, Inc.

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