Customer Service Administrative Assistant

PRISCILLA TURNER

**** ***** *****, *********, ** 30813

678-***-****

EDUCATION:

Temple University Philadelphia, PA

Business Education

Administrative and Office Skills Certificate Augusta, GA

Helms Career College – March 2022

Certified Medical Administrative Assistant (CMAA) Augusta, GA

Helms Career College – May 2022

EMPLOYMENT:

U.S. Government - Social Security Administration Atlanta, GA

Office of Hearings Operations-GS0986/08/10 Philadelphia, PA

Hearings Customer Service Representative - October 1986 – December 2019

COMMUNICATION SKILLS:

Heavy telephone coverage

Greet and interview clients to obtain personal information

Explain program procedures to clients, ability to

respond to client inquiries and problems in person and by telephone

Extremely good at customer service, excellent interpersonal skills, excellent written and verbal communication skills

Attentive, detail oriented, perform duties accurately and team player

ORGANIZATIONAL SKILLS:

Strong organizational skills to maintain record files, maintain confidentiality and protect the privacy of clients

Schedule appointments for clients and professionals

Coordinate travel arrangements for clients and professionals

Arrange meeting times and select sites for clients and professionals

Set priorities and effectively manage time

Ability to multi-task

OFFICE SKILLS:

Operate personal computer software, process correspondence, legal documents,

reports, complete forms, inventory and order office supplies

Knowledge of modern office equipment - Microsoft Office, Outlook, Excel and PowerPoint, Fax machine, Scanner

REFERENCES: Upon request

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