Customer Service Data Entry
Resume:
KAYLE
LEVI
*********@*****.***
La Grange, GA 30261
Bold Profile
Dynamic customer service professional with a proven track record at Afni, enhancing customer satisfaction through effective issue resolution and empathetic communication. Skilled in CRM software and data entry, I excel in high-pressure environments, driving loyalty and retention while streamlining processes for improved efficiency. PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Inbound customer service
• Data entry
• Call center experience
• HIPPA Essentials
Ultimate Medical Academy
Clearwater, FL • Expected in
02/2026
Diploma: Health Care
Administration
Brookhaven High School
Brookhaven, MS • 05/2019
High School Diploma
EDUCATION
ACCOMPLISHMENTS
Achieved HIPPA essentials for healthcare professional by completing a semester in collage with accuracy and efficiency.
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Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
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Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
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Afni - Customer Care Representative
La Grange, GA • 05/2024 - 11/2024
Omni WFH - Customer Service Representative
Lagrange • 02/2023 - 04/2024
Continuum - Leave of Absence Specialist
La Grange, GA • 01/2022 - 04/2022
WORK HISTORY
Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
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• Maintained customer records by updating account information. Explored alternative solutions when handling customer complaints, resulting in increased retention rates.
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Utilized CRM software effectively to update customer information, track interactions, and manage cases.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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• Streamlined the leave of absence process for increased efficiency, leading to reduced processing time.
Created detailed reports on leave cases, identifying trends and areas for improvement within the organization''s leave management processes.
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Participated in cross-functional teams to address issues related to employee leaves and improve overall processes.
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Provided expert guidance to managers on the interpretation of leave policies, promoting consistency across departments.
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