Help Desk Technical Support

NATASHA PIPER

New Bern, NC ***** 252-***-**** *****.*********@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated and self-motivated graduate of both Criminal Justice and Cybersecurity programs with experience in Corrections and Help Desk roles. Possessing a solid background in security fundamentals, with a keen eye for detail and a results-focused mindset. Eager to contribute my skills and knowledge to a security team, with a passion for investigating and analyzing evidence. SKILLS

• Organizational Skills

• Technical support and troubleshooting

• Time Management

• Problem solving skills

• Customer service

• Microsoft Office

• Windows Administration

• Wireless Technology

• Operating Systems

• Security Compliance

• Hardware/Software Support

EDUCATION

ECPI University April 2022 Bachelor of Science in Criminal Justice – Digital Forensics Pitt Community College December 2019 associate in applied science – Information Technology Cyber Security

PROFESSIONAL EXPERIENCE

Aspira April 2023 - Present

Technical Support Representative - Tier 1

• Provide remote support to clients by troubleshooting hardware, network, software, application, technical and customer service-related requests/issues/questions/inquiries.

• Educate clients and explain the features and functionality of software applications.

• Installing, configuring, diagnosing, repairing, and upgrading hardware and equipment. Carolina East Health System October 2022 – March 2023 Information Systems Help Desk Operations Specialist

• Provide assistance and information for electronic, network, application or computer problems. • Provide IS operational support for the hospital.

• Troubleshoot using the following five steps: information gathering, analysis and planning, implementation of a solution, assessment of the effectiveness of the solution, and documentation of the incident.

NC Department of Public Safety – Maury Prison December 2021 – April 2022 Correctional Officer III

• Demonstrated ability to effectively manage and supervise individuals, while maintaining control and responding to emergency situations in a calm and professional manner.

• Enforce facility rules and regulations, maintain order among inmates, and promptly report any instances of inappropriate conduct or security breaches.

• Exhibit fairness, firmness, and consistency in upholding policies and procedures, while adhering to professional standards and ethical guidelines.

• Utilize keen observation skills, heightened awareness, and practiced patience to accurately assess and address situations in a correctional environment, ensuring the safety and security of staff and inmates alike.

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