Customer Service Data Entry
Resume:
MARVIN JOHNSON, Banking Services Representative
Mauldin, 29662, US, +1864- 6086499, ***********@*****.*** SUMMARY Dynamic Banking Services Representative with over 10 years of diverse customer service experience in the virtual environment. Skilled in engaging clients, data entry, and delivering tailored solutions to enhance customer satisfaction. Proven track record of successfully recovering overdue payments and optimizing workflows for efficient service delivery. Recognized for pioneering initiatives that reduced handling times, which contributes effectively to team performance. Ready to leverage exceptional communication skills to meet the needs of clients and drive success in a remote banking environment. WORK EXPERIENCE
09/2011 – Present Customer Service Representative, Arise Virtual Solutions Miramar Delivered exceptional virtual customer service while engaging in data entry, inbound/outbound sales, and tech support across multiple tiers. Spearheaded retention and collection strategies at Rogers Communications (Canada), offering specials and promotions to retain customers and effectively followed up with past due accounts to facilitate payment solutions.
Facilitated roadside assistance at Agero, promptly locating and aiding stranded drivers, providing essential support such as fuel, coolant, air, tire changes, or arranging towing services when necessary. Coordinated pest control services at Orkin, scheduling technicians to treat residential and commercial properties, enhancing client satisfaction. Executed diligent responsibilities in the retention department, successfully recovering overdue payments and retaining customers. Enhanced the patient experience at Life MD by responding to inquiries and concerns, while guiding Customer Service Representatives to ensure seamless communication between patients and healthcare providers. Arranged dining experiences for guests at Disney, facilitating reservations and coordinating children's activities while ensuring accessible transport options within the park for individuals with disabilities. Streamlined package tracking and payment processes at Dick's Sporting Goods, negotiating sales prices, resolving delivery inquiries through online chat, and managing refunds for shipping errors.
Maintained comprehensive records of customer interactions in CRM software to effectively track service history and improve service delivery. Pioneered initiatives aimed at optimizing workflows, resulting in a reduction of average handling time for customer inquiries.
04/2003 – 06/2009 Dispatcher/Customer Service Representative, TTC Service Resources
Greenville
Oversaw the dispatching of servicemen and technicians to retail locations, ensuring prompt repairs on lighting and HVAC systems. Contacted emergency authorities promptly in response to alarm or motion sensor activations, ensuring safety and compliance. Documented and archived all work performed overnight to maintain operational transparency and accountability.
Orchestrated daily dispatch operations, guaranteeing timely responses to service requests while optimizing resource allocation. Provided coaching and mentorship to junior dispatchers, enhancing team performance and communication skills.
Collaborated with maintenance teams to efficiently schedule vehicle repairs, minimizing operational downtime and service disruptions. Formulated and instituted standard operating procedures that significantly improved workflow efficiency and accuracy.
05/2000 – 04/2003 Advertising Consultant, The Greenville News/Gannett Greenville Prepared and processed customer advertisements through various channels including phone and email for publication in the local newspaper and online platforms, maximizing visibility for marketed items. Crafted tailored advertising strategies addressing client needs to amplify visibility and engagement rates.
Conducted thorough analyses of market trends to unearth growth opportunities, enhancing clients’ advertising campaigns effectiveness. Collaborated with sales teams to produce compelling proposals designed to meet the unique requirements of clients effectively. 03/1997 – 04/2000 Customer Service Representative II, MCI WorldCom Greenville Provided comprehensive customer service for long-distance and overseas calling, managing billing inquiries and modifications to calling plans. Demonstrated exemplary written and verbal communication skills to effectively engage with customers and resolve inquiries. Maintained in-depth knowledge of company products to offer informed recommendations and support to customers.
Applied advanced problem-solving techniques to address and resolve complex customer issues promptly.
09/1993 – 03/1997 Telemarketer, DialAmerica Greenville Executed outbound calls to potential customers, promoting household products such as appliances and housing insurance. Adhered to a structured sales script, delivering precise information about product pricing, features, and benefits to potential buyers. Conducted market surveys to gather insights from potential customers, enhancing marketing strategies.
Consistently surpassed weekly and monthly sales targets, contributing to overall team performance and success.
Logged detailed records of contacted prospects, including their names, addresses, and responses, into the database for future reference. EDUCATION
1995 – 06/1997 ITT Technical Institute
Associate in Science (A.S.), Electronic Engineering Greenville
1993 – 06/1995 Greenville Technical College
Associate in Science (A.S.), Criminal Justice
Greenville
1989 – 06/1993 Southside High School
High School Diploma
Greenville
1993 Graduate with honors
SKILLS Data entry Computer proficiency
SAP Salesforce
Oracle Zendesk
Genesys Customer service
Active listening Critical thinking
Time management Problem-solving
Technical Troubleshooting Product Knowledge
Teamwork Availability
Organizational Skills Communication
Debits/Credits ACH
Willingness to Learn
REFERENCES Ameeka Johnson
Manager, RCJ Virtual Solutions
**********************@*****.***
Manager, Co-worker
Phyliss Shumate
Nighttime Front Desk Supervisor, Piedmont Nursing
Care
*********@*****.***
Co-worker, Cousin
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