Patient Access Revenue Cycle
Resume:
MELISSA MORA
SUMMARY
Highly experienced Patient Access Supervisor with 20+ years in healthcare administration, revenue cycle management, and patient access operations. Proven leadership in managing registration, scheduling, and admissions processes across multiple departments. Skilled in mentoring teams, optimizing workflows, and ensuring compliance with regulatory standards to enhance efficiency and patient experience.
EXPERIENCE
Supervisor Patient Access
CHI Omaha, NE November 2023 - Current
• Oversee daily operations of patient registration, centralized scheduling, and admissions across multiple healthcare departments, including the Emergency Department and outpatient clinics.
• Lead and mentor a team of Patient Access representatives, providing training and performance guidance.
• Manage escalated patient access issues and implement process improvements to enhance efficiency.
• Monitor financial clearance and performance metrics to optimize revenue cycle outcomes.
• Collaborate with hospital leadership to develop and enforce policies that align with industry standards.
• Ensure compliance with regulatory agencies while maintaining a patient-first approach.
Lead Senior Patient Access Specialist
Children’s Hospital & Medical Center Omaha, NE September 2021 - November 2023
• Trained and onboarded new staff while ensuring full departmental coverage.
• Cross-trained across multiple facilities, including ED, hospital lobby, and outpatient departments.
• Streamlined patient registration processes for a more efficient and welcoming experience.
• Enhanced patient compliance with appointment verification follow-ups and eligibility screening.
Billing Coordinator
Focus C3 Omaha, NE January 2020 - December 2020
• Resolved billing issues, conducted account research, and managed third-party correspondence.
• Ensured accurate claims processing and financial reconciliation.
• Provided administrative support, including reporting and document preparation.
Product Support Analyst
CSG International Omaha, NE August 2017 - March 2018
• Served as the initial contact for external client inquiries and incident management.
• Conducted troubleshooting and escalated complex issues to technical teams.
• Managed ticketing queues within contractual resolution timelines.
Dental Hygiene Coordinator
Elite Dental Omaha, NE August 2011 - August 2012
• Managed hygienist schedules, maintaining a 90% booking rate through strong patient relationships.
• Led daily staff and physician “huddles” to streamline communication and operations.
• Triaged incoming patient interactions by severity, following clinic guidelines.
Administrative Manager
Alegent Health Omaha, NE June 2006 - July 2011
• Supervised a 12-member team across pre-registration, cash posting, and patient accounts.
• Led the implementation of pre-registration policies and training programs, improving workflow efficiency.
• Coordinated cross-functional teams to enhance payment posting and patient issue resolution.
Registration Site Trainer
Epic Management Beaver Medical Group California March 1998 - March 2006
• Trained new employees on patient registration, scheduling, and medical billing.
• Ensured adherence to QA and incentive programs to maintain operational excellence.
• Handled front desk and back-office duties, including insurance claims and payment reconciliation.
ADDITIONAL EXPERIENCEES
Career Break – Caregiving 2012 - 2017
• Sole caregiver for family members during end-of-life care.
REFERENCES
References available upon request.
CONTACT
***************@*****.***
Omaha Nebraska
www.linkedin.com/in/melissa-mora-b656601b8
SKILLS & INTERESTS
Microsoft Office Suite (Excel, Word, Powerpoint)
EHR/EMR Systems (Epic, Cerner, Meditech)
Medical Billing and Coding Software
Process Improvement and Performance Metrics
Regulatory Compliance (HIPAA, CMS, etc)
Insurance Verification and Financial Clearence
Healthcare Administration and Revenue Cycle Management
Data Entry and Reporting
Customer Service and Conflict Resolution
EDUCATION AND TRAINING
General Studies
Metropolitan Community College, Omaha, NE
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