Customer Service Administrative Support

MARTISHA PORTER

Ray City, GA *****

**********@*****.***

229-***-****

Professional Summary

ADMINISTRATIVE & CUSTOMER SERVICE LEADER

Expert in Administrative Support, Client Relations, Billing, and Process Improvement

Highly accomplished professional with extensive organizational, customer service, administrative support/workflow coordination, and communication skills. Multidisciplinary industry expertise with emphasis in records management, staff leadership, accounting support, inventory oversight, and issue resolution. Strong skills in compliance, employee communications and engagement, and service delivery. Effective in working as an individual contributor and with leading cross-functional teams and employees. Able to quickly evolve with changing priorities and consistently seizes training opportunities. Polished organizational, multi-tasking, and prioritization skills. Proficient in Microsoft

Office (Word, Excel, PowerPoint, Outlook), and Adobe Acrobat. Work Experience

Administrative Support Specialist

Department of Public Health – WIC Program-Berrien County, GA Present

· Performed a variety of clerical and administrative tasks under direct supervision to support daily operations of the WIC program.

· Entered and maintained participant data, processed documents and records, and organized internal filing systems.

· Operated standard office equipment, including copiers, scanners, fax machines, and multi-line phone systems.

· Assisted with appointment scheduling, participant communications, and distribution of program materials.

· Maintained confidentiality and accuracy when handling sensitive health information and client documentation.

Remote Receptionist

Signpost-Remote

January 2024 to August 2024

Served as the first point of contact for multiple small businesses, handling inbound calls, messages, and appointment scheduling.

· Utilized scheduling software and CRM tools to coordinate appointments and ensure seamless communication between clients and businesses.

· Maintained professionalism and confidentiality while representing various brands across diverse industries.

Economic Support Specialist – Renewal Team

State of Georgia Remote

March 2022 to January 2024

Processed and reviewed Medicaid and Food Stamp (SNAP) renewal cases to ensure continued eligibility and timely benefits distribution.

· Maintained high accuracy in case documentation data entry within state systems while adhering to federal and state regulations.

· Provided customer service and support to clients regarding program eligibility, documentation requirements, and renewal status.

Medical Service Coordinator

MPF Federal-Remote

January 2021 to January 2022

– Temporary

Assignment

Coordinated medical services and support operations for federal programs under a small business contractor.

· Managed scheduling, documentation, and communication between medical professionals and government personnel.

· Ensured compliance with federal regulations and confidentiality standards in all aspects of service delivery

Private Pay Collector / Billing Specialist

LINCARE-Valdosta, GA

January 2015 to December 2020

· Resolved outstanding claims on private pay aging reports by contacting patients and insurance providers to facilitate timely payments.

· Minimized aging balances by initiating follow-ups, sending notification letters, and recommending uncollectable accounts for third-party collections.

· Communicated with healthcare providers to address billing questions and ensure accuracy on client accounts.

· Resubmitted denied or delayed claims as required, with a focus on reducing 90+ day outstanding balances.

· Collaborated with branch offices to secure necessary documentation for resolving suspended or denied claims.

Education

GEORGIA MILITARY COLLEGE - Valdosta, GA

Skills

• Vendor Relations

Community Relations

• Customer service

• Organizational skills

• Customer &

Client Service

• Multi-line phone systems

• Computer skills

• Receivable

• Process Improvement

• Inventory Control

Project Management

• Computer literacy

• Data Entry

• Cash register

• Revenue Generation

• Guest relations

• Typing

• Hospitality

• Logistics

Support

• Administrative experience

• Hotel experience

• Communication skills

• Leadership & Training

• Accounts Payable

• Billing & Collections

• Cash handling

• Team-Building

• Operations Leadership

• Workflow Planning

• Administrative Support

• Word processing

• Phone etiquette

• Hospitality management

Certifications and Licenses

CNA

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