Project Leader Product Development
Resume:
MATTHEW MURPHY
Suwanee, ***** GA
******************@*****.***
WWW: https://www.linkedin.com/in/matthewdoylemurphy/ SUMMARY
Versatile Implementation Program Leader with a proven track record of leading enterprise delivery, business transformations, complex program portfolios, and high-impact technology implementations across diverse industries. Skilled in driving building PMO frameworks, optimizing processes, and implementing organizational change to accelerate growth and operational efficiency. Known for leading cross-functional teams, fostering strong client and stakeholder relationships, and delivering measurable business outcomes. Adept at aligning strategic initiatives with corporate goals through data-driven decision-making and risk-aware leadership. Recognized for expanding service capabilities, scaling operations, and achieving multimillion-dollar cost savings and revenue growth. SKILLS
Enterprise Solutions & Transformations
PMO & Product Development
ERP, HRIS, & CRM Implementations
Change Management
Process Improvement
Executive Leadership
Strategic Decision-Making
Client & Stakeholder Engagement
Cross-Functional Team Leadership
Risk Mitigation & Compliance
Enterprise Architecture
Operational Scalability
EXPERIENCE
CONTRACT CONSULTANT
Suwanee, GA
Transformation Consultant 01/2025 to Current
Directed organizational assessments across 7 departments, identifying readiness gaps that informed a successful enterprise-wide transformation roadmap, improving project alignment by 30%.
Led end-to-end change readiness evaluations for three large-scale transformation initiatives, resulting in a 25% increase in stakeholder engagement and faster adoption timelines.
Facilitated 12 targeted Kaizen events, eliminating over 300 hours of process inefficiencies and reducing operational cycle times by up to 20%.
Designed and implemented tailored process improvements that reduced cross-functional handoff errors by 35%, boosting team productivity across multiple business units and geographies. AUTOMATIC DATA PROCESSING (ADP)
Alpharetta, GA
Director - Process Optimization, National Account Services Implementation Enablement 05/2023 to 11/2024
Led end-to-end process optimization initiatives across national operation’s portfolio, resulting in a 30% improvement in service delivery time and a 20% reduction in operational bottlenecks through Lean Six Sigma methodologies.
Directed the national rollout of digital workflow systems, aligning cross-departmental priorities and user requirements to successfully migrate legacy platforms to cloud-based solutions, improving system uptime and scalability.
Developed and implemented a data-driven performance management framework, leveraging KPIs, automation dashboards, and real-time analytics to enhance decision-making and ensure compliance with SLAs across all business units.
Partnered with executive leadership and regional directors to identify gaps, design standardized operating models, and lead enterprise-wide transformation strategies that improved client satisfaction scores by 25%.
Managed a national team of process consultants and project managers, coaching them through complex change initiatives, driving high-impact results, and fostering a culture of continuous improvement and innovation for the organization’s portfolio of implementation programs and projects. AUTOMATIC DATA PROCESSING (ADP)
Alpharetta, GA
Implementation Program Delivery Leader, NextGen PMO 03/2019 to 05/2023
Directed multi-disciplinary team of 25+ across Process, Engineering, Support, and Customer Success to streamline ADP's enterprise client onboarding.
Led the digital transformation development and rollout of legacy payroll system resulting in 55% productivity increase and 40% increase in customer satisfaction.
Implemented lean-agile playbooks across customer success and implementation teams, reducing average implementation time by 12 weeks, and increasing productivity by 60%.
Partnered with Product and Engineering to revamp data loading and build automated implementation trackers and dashboards, enhancing visibility and reducing project risk by 35%.
Partnered with HR and Operations, and led development to automate workforce planning and reduce manual workflows by 65%, improving accuracy and reducing compliance risk.
Created a PMO-level KPI dashboard for executive stakeholders to track project health, resource utilization, and customer NPS metrics in real-time.
Spearheaded cross-functional transformation of internal delivery models, saving $700K+ annually in operational costs through automation and standardization. MURPHY & ASSOCIATES LLC
Suwanee, GA
Managing Director 04/2010 to 03/2019
Led pre- and post-merger technology and business assessments across financial services, transportation, and manufacturing sectors, identifying risks, and delivering transformations that reduced costs by up to 20% across key operational areas for a national bedding manufacturing company.
Oversaw ERP/HRIS implementations (JD Edwards, SAP, Workday, ADP) for mid-size and Fortune 500 clients across financial services and consumer packaging & manufacturing clients.
Led $10M post-merger integration project for a packaging manufacturer, optimizing procurement and distribution networks across North America, resulting in $3M annual savings.
Directed full logistics audit and optimization for a major regional distributor, increasing fleet utilization by 22% and improving on-time delivery KPIs.
Led organization-wide training sessions to increase agile awareness and stakeholder buy-in for technology adoption projects.
Created and rolled out PMO framework to multiple clients resulting in improved project delivery (33%), increased risk mitigation (25%), and improved transparency. SEI-ATLANTA LLC
Atlanta, GA
Managing Director 08/2005 to 04/2010
Transformed a $200K operation into a $12M revenue-generating business by implementing a KPI-driven performance framework replicated across five new office locations.
Built and led a team of 45 consultants, managing enterprise engagements in finance, logistics, and technology delivery.
Created and deployed a Common Implementation Methodology (CIM) for client engagements, increasing consistency and project success rate by 35%.
Applied Kotter's 8-Step Change Model to reengineer a client's talent strategy, resulting in employee retention increase from 32% to 91%.
Drove business process improvement (BPI) for major logistics providers, delivering automation and dashboard solutions that supported executive reporting.
Instituted new metrics and reporting cadence across all project teams, increasing transparency and client satisfaction.
ACCENTURE
Atlanta, GA
Senior Manager 10/2000 to 07/2005
Managed global ERP and CRM rollouts (SAP, BaaN, CommerceOne) for Fortune 500 clients across logistics, consumer products, and finance, aligning regional requirements with global standards into a unified operating model.
Led upgrade and rollout of Oracle Financials for a large New York based health care system.
Developed executive-level performance scorecards and dashboards, enabling real-time tracking of adoption metrics and compliance benchmarks across 6+ international regions
Supported BPO contract structuring and transitions for a $500M global client, facilitating end-to-end service delivery handovers and reducing operational costs by 15%.
Conducted change readiness assessments and stakeholder workshops, accelerating user adoption timelines and reducing resistance during enterprise system deployments.
Led process mapping and supply chain optimization initiatives that uncovered automation opportunities, reducing manual processes by 30% across logistics functions. EDUCATION AND TRAINING
MASTER OF BUSINESS ADMINISTRATION (MBA): INTERNATIONAL BUSINESS & ECONOMICS Georgia State University
BACHELOR OF SCIENCE (BS): COMPUTER SCIENCE
Georgia Southern University
CERTIFICATIONS
Project Management Professional (PMP), Project Management Institute (PMI)
Change Management Specialist (CMS), Management & Strategy Institute (MSI)
Six Sigma Lean Green Belt Certification, Management & Strategy Institute (MSI) ACCOMPLISHMENTS
Transformed enterprise-wide efficiency by pioneering Common Implementation Methodology, integrated Knowledge Base, and advanced Project Management Tools to enhance Salesforce PSA Portfolio performance.
Led payroll and benefits processing automation reducing manual touch by 65% leading to a 15-20-point increase in customer satisfaction.
Managed multiple client implementation projects by serving as executive sponsor and primary escalation point for senior client leadership to ensure strategic alignment and seamless execution.
Led the development and launch of a Merchant Business Intelligence and Analytics system for leading card processor that improved merchant visibility and produced $8M annually.
Guided enterprise-wide program and change management initiatives by leveraging PMO KPIs to drive strategic efficiencies in BI, analytics, data management, and organizational change, thus delivering 23% IT cost reduction for a global real estate firm.
Led ERP implementation of JD Edwards, BaaN, Marcam, SAP, PeopleSoft, and ADP HRIS solutions. TECHNICAL PROFICIENCIES
Atlassian Suite, Aha, Miro, Microsoft Project, Jira, SmartSheet, Clarity, Certinia (Financial Force), Agile, Waterfall, SDLC, PROSCI, Kotter 8-Stage, AWS, Azure, Salesforce, ADP Payroll & HR Solutions, SuccessFactors, GlobalView, HR Information Systems (HRIS), Ariba, Tableau, Power BI, SQL, Informatica, DataStage, Blue Prism, Remedy, ServiceNow, M/S Teams, WebEx Teams, Zoom, Slack, Confluence, Google Workspace, IoT, API Management, SaaS, Excel, PowerPoint, Word, Outlook
#HRJ#f81043a2-f73d-4615-9ed6-2fcf3e5a256c#
Contact this candidate