Front Desk Washington Dc
Resume:
Keyonna S. Crews
Washington DC, 20019
Phone: 771-***-****
Email address: **************@*****.***
OJECTIVE
To obtain a position that would utilize and enhance my professional skills and experience. Seeking long-term position and stability within a career.
Professional Experience
Classics Concierge
5/2024 –5/2025
(Lead Concierge) Washington, DC
•Smile and greet anyone that enters the building.
•Assist residents or guest with any information need.
•Reserve amenities for residents upon their request.
•Collect payments and make copies and place copes into binders after every reservation
•Check through cameras, report any suspicious acts to 911 or security on duty
•Type daily shift notes
•Complete walk through the building
•Complete package and key audit
•Check for any scheduled reservations on the day of
•Take messages for leasing about any prospect or resident upon their concerns
•Create an email for staff for any left messages or any information that needs to be provided.
•Access through building link to communicate with residents
•Deal with package handling and send email notifications to residents that packages have arrived.
•Create monthly calendars for monthly events or any scheduled appointments.
•Train new employees
•Create a SOP SYSTEM for staff in how to service the front desk.
•Plan meetings for staff to touch basis on work duties or any other matters.
•Negotiate with management upon services.
Inter Solutions 01/2023 – 06/2024
(Leasing Consultant) Washington, DC
As an employer working for inter solutions, I have built leasing experience throughout all dynamics of different properties such as Atlantic Terrace apts., Vesta Parkside, and Carver Terrace the Bridge.
•Create files and organized files.
•Set appointments for tenants that were due for recertifications and lease renewals.
•Set an appointment for prospects looking to lease for low-income apartments or market rent.
•Access to Yardi, building link, CRM and Microsoft office.
•Property tours.
•Process applications, answer questions, verify references, and collect application fees.
•Lease negotiations.
•Assist Tenants I negotiation lease terms.
•Move-ins and Move-outs.
•Coordinate all activities related to move- ins, move-outs, and lease renewals.
•Rent payment: Collect monthly dues, rental fees, and any operating expenses owed.
•Property maintenance: Coordinate with maintenance staff to ensure the maintenance of the properties
•Complaints: Investigate any complaints, disturbances, and violations that may have occurred.
•Records: Maintain accurate records of all transactions and interactions.
•Sales: Advertise new properties and securing the signing of the lease.
•Excellent sales and communication skills, and the ability to negotiate.
Prince George’s County Public School 09/2019 – 12/2022
(Food Service Assistant) Hyattsville, MD.
•Prepares or assists in preparation of main dishes, vegetables, salads, based items, sandwiches and other foods. Beverages served in the cafeteria; operates stoves, ovens, steam kettles, dishwasher, slicer, mixer and any other kitchen equipment that is needed.
•Sets up hot and cold food counters for serving, properly stocks counters and carts with food, plates, utensils and condiments; serves food and beverages to students and faculty.
•May act as cashier and collect money, maintain accurate accounts of cash received and lunches served, and prepare daily snack bar sales reports. Washes dishes, pots, pans and other utensils; clean kitchen equipment, work areas and dining room tables.
•Assists in receiving and unpacking supplies and placing them on shelves or in freezer.
•Complies with provisions of Policy and Procedures Manual.
•May assist transporter to load food into vehicle for satellite school (s).
•Meets the annual continuing education and training education requirements for USDA Professional Standards for School Nutrition Employees.
Seed of Righteousness Child Care Development 04/2017-01/2018
(Teacher Aide) Clinton, MD
•Classroom Support - Assist with classroom management, Supervising students, and maintaining a safe and orderly environment.
•Lesson preparation – Assisting with lesson plans, preparing materials, and developing teaching aides.
•Student support – Providing one-on-one assistance, helping students with assignments.
•Monitoring students’ progress.
•Communication – Collaborating with teachers and students, facilitating communication between parents and teachers, and confirming with parents about student progress and other duties.
•Organizing school events, attending meetings, and performing other job-related duties.
Atrium 04/2017-10/2017
(Concierge) Rosslyn, VA
•Greeting- Welcome guests and visitors.
•Managing mail and packages.
•Providing information such as local services, amenities and about the building.
•Planning with reservations and transportations.
•Handle all calls, messages and complaints.
•Keep records updated in database.
HireOne Company 12/2014-05/2015
(Concierge) Washington, DC
•Greeting customers
•Providing information to customers.
•Manage mail, packages and signing for deliveries.
•Handle all calls, messages and complaints.
•Keep all records updated using database.
Education & Certifications
Education
Eastern High School - Diploma 2011
Certifications
Maryland childcare development / preschool -
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