Customer Service Microsoft Office
Resume:
JACKELINE GOMEZ
APT ***
ORLANDO, FL 32824
PHONE 321-***-****
*-*************@***.***
STRENGTHS
Able to work in a fast paced environment and to communicate well with people at all levels.
Knowledge in Microsoft Office, Excel, Word, Outlooks.
Team player, always willing to assist others of multiple levels.
Ability to multitask inclusive of phone volume, emails, and other office responsibilities.
Strong supporter of change and ability to adapt to an ever changing environment.
Bilingual
PROFESSIONAL EXPERIENCE
RaceTrac December 2022 – Present
Manager
Receive cash for any in store items sales also for gas
Food preparation
Assist other employees on daily duties
Hertz Car Rental August 2016 – December 2022
Customer Service Lead
Prepare customer’s contract
Assist customer with rental pick up
Handle cash
Other duties as assign
Good Samaritan Village August 2010 - October 2015
Resident Service Liaison – Apartment Leasing
Take care of resident’s transfers
Take payments from residents
Requesting available apartments for future residents
Print residents’ agreements and get the proper signatures
Give tour around property to new prospects
Leases and market vacant and upcoming apartments
Market Manufactured Homes for sale
Complete and processes applications for approval
Explains lease and all appropriate guidelines to new resident
Walk apartments and reports all necessary improvements
Key in all fees, deposits, and new lease information
Westgate Resorts March 2009 - October 2009
Sales Recruiting Assistant
Answer incoming phones calls.
Reply to messages, emails, etc.
Set appointments for applicants from all resources (career builder, newspapers,
employee referrals, billboard ad, real state school, rehires, WG website, transfers)
Confirm next day appointments.
Keep appointment schedule up to date weekly.
Greet applicants when they come in with a positive attitude
Create applicants file with appropriate paperwork.
o Initial Step (fill the application)
o Step 1 (Meet with the recruiter)
o Step 2 (Imputing ride information and emailing Directors with a brief work history)
o Step 3 (If hire do paperwork)
Maintain kitchens with supplies and ready-made coffee.
Confirm applicant’s ride / tour date for the resorts.
Notify hired applicants when to come in and do paperwork, with specifications
on what to bring with them (ID’s, voided check, etc.).
Input comments from phone calls in the database.
Keep lobby looking neat.
Every morning sent a list to security with the names of people
that comes in for interviews, paperwork and /or class.
Maintain daily sign in log.
Maintain inventory of office supplies (front counter materials)
Assist with running numbers, checking re-hire status.
Send copies of applications to designate resorts admin. Staff.
Assist in projects and assignments given by the director.
Westgate Resorts June 2007 - October 2008
Administrative Assistant
Answering incoming phone calls for department.
Responsible for weekly and monthly reports on Excel and Words.
Prepared reps. weekly or monthly prices.
Support administrative staff with daily duties.
Order office supplies.
Modify and update training materials.
Assist with running numbers.
Assist in projects and assignments given by the director.
Confirm reps. ride / tour date for the resorts.
Reply to messages, emails, etc.
Maintaining class attendance.
Prepared class materials for schedule classes.
ACADEMICAL EXPERIANCE
PROFESSIONAL ACADEMY OF HEALTH - NOVEMBER 2008 - DECEMBER 2008
KISSIMMEE, FLORIDA
Nursing Assistant
POLYTECHNIC INST. OF AMER. - OCTOBER 2005 - SEPTEMBER 2006
ORLANDO, FLORIDA
LEGAL ASSISTANT
CENTER OF OPPORTUNITY - MAY 1996 - JUNE 1996
CAGUAS, PUERTO RICO
HOME ASSISTANT
INSTITUTE A-1 APRIL 1995 - APRIL 1995
CAGUAS, PUERTO RICO
GED
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