Experienced Risk Manager & Operations Officer
Resume:
Chad W. Dixon
*.*.*****@*******.***
Bigelow, Arkansas
I am a licensed multi-line insurance claims adjuster with a combined 20+ years accumulated knowledge base and experience handling insurance claims in Arkansas, Arizona and the surrounding states. I demonstrate adept project management abilities in the areas of property damage mitigation, remediation, and abatement techniques. I possess strong skillsets in structural replacement cost valuations and personal property assessments. I am efficient at preparing damage appraisals utilizing multiple estimating software applications including Xactimate, Alacrity, Marshall-Swift, Corelogic, and Market Survey Analysis. My accomplishments prove I am well versed in cause of loss investigations, coverage analysis determinations, and effective communications while maintaining positive customer relationships. Professional Experience
Business Consultant
C.W. Dixon dba Apprised Consulting Services
May 2015 - Present
I serve as an intermittent consultant and contract services provider to a select group of family or closely held small business clients. The most common task assignments include collecting data from bank statements or other accounting sources, QuickBooks data entry, and auditing of transactional events. Financial reports are prepared in both GAP standard formats and ad-hoc managerial formats. I conduct strategic and SWOT analysis to seek new opportunities and to determine areas of sustainable competitive advantage as well as assist in the development and implementation of succession plans. Operations Officer
Central Adjustment Company Inc.
March 2022 – June 2024
The senior executive duties included supporting the day-to-day operations in close communication with the business president and chief executive officer. The position required extensive travel and participation in business development presentations and client relations events. I conducted sectional analysis of all business operations in conjunction with and evaluating accounting procedures to align and improve efficiency in both areas of the business enterprise. I developed and implemented IT projects initiatives related to the integration of Microsoft 365 and the establishment of a Microsoft Teams environment. The initiatives Increased remote worker capabilities and overall production which realized improved IT systems efficiency and resulted in reduced overhead expenditures. I conducted further analysis of organizational risk exposures and enacted procedural enhancements that resulted in a 4% reduction in total adjuster payroll expenses. I assisted in the budgeting and allocation of various capital resources and established SMART goals and metrics for ongoing process improvement categories such as employee training and adjuster continuing education. Senior Claims Examiner
IPG Claims
June 2020 – February 2022
I completed the examination and adjudication functions of third-party administrator acting on behalf of one or more insurers subscribed to a policy issued for insurance coverage. The types of subscribers included individual underwriters, carriers, syndicates, managing general agents, and self-insured entities. Exposures were primarily derived from commercial insurance coverage forms and included claims related to construction defects, first-party commercial property damages, and business general liability claims. Commercial Auto & Inland Marine Claims Examiner
Litton Claims Service
March 2018-May 2020
I completed the examination and adjudication of commercial automobile and inland marine claims. The role was engaged working directly within the client’s claims management systems on behalf of Berkshire Hathaway, National Indemnity Company, and other associated companies. Loss exposures were derived from commercial automobile insurance policy coverage forms including physical property damages, PIP, UI, UM, bodily injury, cargo damages, downtime, and other related allegations of liability. Multi-Line Field Claims Adjuster
Affirmative Risk Management
February 2016-February 2018
I completed the field inspections and claims investigations of a third-party administrator acting primary on behalf of Lloyds of London underwriters or domestic insurance carriers. Claims were primary related to commercial property damages and commercial automobile accidents. Property Field Claims Representative
Travelers Indemnity Company
October 2010-February 2015
I acted as the primary customer advocate to deliver the benefits of insurance coverages specializing in commercial and residential property insurance claims. I most often exceeded expectations and key performance indicators by providing accurate and timely handling of claims related to physical property damages, business interruptions, personal property assessments, and additional loss expenses reimbursements.
Property Damage Estimator & Restoration Project Manager Emergency Restoration Experts
June 2007-October 2010
I developed and led a team restoration professionals tasked with mitigation, remediation, and abatement of various types of property damage. I obtained IICRC certifications in project management focused areas on the restoration of damage caused by fire, water, and biohazard loss events. The role performed multiple outward-facing facets including direct marketing activities along with in-person customer engagement. The position required substantial ongoing technical training and the ability to “Train the Trainer” by shared learning of restoration processes within a diverse team. Controller
Arizona Structural Concrete Construction Corp.
March 2005-June 2007
I performed a key financial support role in a mid-sized corporation focused on concrete installations and applications in commercial construction. Various aspects of financial operations required attention to detail for conditional lien documentation and auditing of financial transactions to ensure accurate financial reporting and compliance with accounting regulations. I prepared multiple ad-hoc management report formats in support of the decision-making process within the organization. Education
May 2008 Master of Business Administration
University of Phoenix
May 2004 Bachelor of Business Administration – Economics and Finance University of Arkansas at Little Rock
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