Customer Service Advisor

Kogbara, Lezor Pamela

Tel: 073********. Email: ***********@*****.**.**

PERSONAL PROFILE:

A highly motivated individual, I am seeking for a full time role as an administrator and customer service advisor. An individual driven by ambition and commitment to excel in any work place, I have a track record in achieving results and delivering exceptional outcomes. A dedicated and passionate person who supports the business, I have knowledge of Administration and Customer Service. I possess efficient time management, excellent communication and interpersonal relationship skills.

EDUCATION AND QUALIFICATION:

2014 - 2015 University of West London, London.

Masters of Science (MSc) Applied Project Management.

2011 - 2014 Nasarawa State University, Keffi, Nigeria.

Master’s in Business Administration.

1998 - 2005 University of Uyo, Akwa-Ibom State, Nigeria.

Bachelor of Science (BSc) in Marketing.

EMPLOYMENT HISTORY/WORK EXPERIENCE

TOTAL RECRUIT LTD – Warehouse Operative, Bradford (March 2024 Till date).

Picking single and multiple orders

picking sheets and scanners to pick items

Packing items ready to go out to customers

Working to picking and packing targets

Using trolleys and other equipment/machinery safely

CENTRAL BANK OF NIGERIA – Assistant Administrator/Customer Advisor, Development Finance Department (NCR) Abuja, Nigeria.

(January 2010 - December 2024).

Oversees the development of periodic plans and time schedules to achieve established Office objectives.

Ensures the implementation of the Office’s work plan.

Ensures timely execution of Office deliverables and production of periodic reports for the Director

Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide effective service delivery

Oversees the planning and coordination of administrative procedures and System within the Office

Oversees implementation of the Banks record management policies and procedures

PEARL CLINICS AND MATERNITY LTD – Customer Service Advisor, Port Harcourt, Nigeria.

(January 2010 - December 2024).

Ensured new customers/patients were welcomed, and maintained continuity.

Managed and processed Doctor’s prescription to patients, which sometime was via emails or calls.

Ensured patient’s prescription from the Doctor to the pharmacy were in stock.

Participated in training sessions and internal meetings for personal development.

Kept patient/customers records were up to date and accurate, including product change and healthcare professional details

Maintained cordial relationship with patients/customers to enable me discuss order related issues for example, drug delays or discontinuation and feedbacks.

Met personal/team targets as required

TRANSFERABLE SKILLS

Excellent and strong communication skills both written and verbal: enhance communication skills when interacting with customers and colleagues.

Ability to handle Rejection and maintain a positive attitude

Problem solving skills and ability to handle complex customer inquiries.

Excellent Teamwork and I also have the ability to work independently too: develop through working with others and taking an active part in the work place.

Excellent time and task management skills.

Interpersonal Relationship: interacted and communicated professionally with several customers and work colleagues.

Flexible and positive approach to work.

Goal-oriented with a passion for delivering exceptional customer experiences.

REFERENCES

Referees would be made available upon request.

Contact this candidate