Administrative Assistant Customer Service
Resume:
Taquia Johnson
Administrative Assistant
*******@*****.***
Newport News, VA
Objective
My primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service, I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Education
Bethel High School June 1993
Hampton, Va
Diploma
Key Skills
Customer Service Specialist
Leasing Management
Fair Housing Certified
Marketing
VA Landlord Tenant Act Certified
Accounts Payable/Receivable/Payroll
General Ledger / Bookkeeping
Emphasys, Elite, Microsoft Word, and Microsoft Excel
Cyber Security Awareness Certificate
Experience
Managed 301 Apartment Units
Received and posted all payments for property.
Reconciled Bi-Weekly Invoices
Supervised and trained leasing agents as well as oversaw the maintenance department.
Walked property weekly for upkeep and maintenance.
Performed move in and move out inspections.
Collected prospective tenant information for rental applications and approvals.
Maintained Payroll for hired staff.
Created documents, notices, and letters for tenants and prospects.
Recorded money collections averaging $150,00- $180,000 monthly.
Insured all legal documents were properly filed and received by lawyer.
Review and closed out monthly books.
Answer multi phone lines.
Greeted clients.
Make sure all papers that are turned in are correct and go to correct specialist.
Received/Responded to emails.
Mail drop-off
Ordered/Stocked Supplies
Scanned and attributed paperwork
Submitted work orders
Sept 2020 - Present
Administrative Assistant
Hampton Redevelopment and Housing Authority
April 2018 – Sept 2020
Property Manager
Seminole Trail Management
Newport News, VA
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Contact this candidate