Customer Service Support Technician
Resume:
Angela N. Kmieciak
Suffolk, VA *****
***.*******@*****.***
Work Experience
Medical Support Technician
Katmai Commodities LLC
Bldg. 272 Holcom Road, Portsmouth, VA, 23708
November 2024 - Present
While working at Katmai Commodities LLC I performed following duties and responsibilities:
Providing excellent customer service by scheduling patients for appointments within multiple specialty practices across a wide geographic range throughout Hampton Roads VA. Receives inbound calls in a high call volume environment requiring critical thinking skills and excellent customer service skills.
Respond to incoming calls from patients and authorized family members who want to set up routine medical appointments, acute appointments, and schedule referral appointments, or need health-related assistance. Answer questions about medical services as well as information related to health-related assistance.
Oversee and route calls, as well as communicate essential information related to healthcare services and appointments.
Keep records of all conversations in the call center database in a coherent method from patients to their providers and clinics in a clear and concise format.
Use the computer system to track patient information, update patient demographics, verify insurance coverage and eligibility.
Direct calls to appropriate departments or staff as necessary.
Provide information about healthcare services, clinic hours, locations, policies, and procedures.
Manage patient complaints and resolving, forwarding them to higher authorities if required.
Follow communication manuscript when handling various topics and patient synopsis.
Ensure strictest confidentiality of all patient health information in accordance with HIPAA regulations.
Work in conjunction with supervisors to stay up to date on clinic services and policies.
Patient Services Representative
Bon Secours – Suffolk, VA
August 2022, to May 2024
While working at Bon Secours I performed numerous duties some of which included:
Answering the phone to schedule appointments, take messages for the provider, registering patients and their insurance, as well as chart preparation, just to name a few
Assisted patients with new patient paperwork and anything else necessary
Scanned in their insurance cards, photo ID for billing and registration
Called patients to schedule, reschedule appointments, and verify appointments.
Emailed patients their new patient paperwork when requested
Checked patients in and out for appointments, and collected payments, copays, and any deductibles due at the time of visit.
Allergy Technician
Asthma and Allergy Clinic - Suffolk, VA March 1996 to June 2000
While working at the Asthma and Allergy Clinic I performed duties some of which included:
Answering the phone to schedule appointments, take messages for the provider, and requests for medication refills
Administration of allergy shot(s)
Administration of allergy skin tests
Administration of Pulmonary Function Tests
The mixing and dilution of allergy immunotherapy
Checking patients, which consisted of full vital signs
US Navy Hospital Corpsman
US Navy
January 1990 to January 1997
While serving in the Navy I worked in many roles. My duties were and were not limited to:
Emergency Medical Technician (EMT)
Allergy & Immunizations Technician
Triage of patients as well as treatment in Military Acute Care Department (MACD)
Administering immunization,
Providing emergency medical treatment,
Training soldiers,
Transporting the sick and injured,
Maintaining medical equipment, and
Conducting preliminary physical examinations.
Education
High school diploma
Cape Fear Senior High School - Fayetteville, NC
June 1987 to June 1989
Skills
I am skilled in the administration of immunizations
Nursing
Laboratory Experience
Vital Signs
I am skilled in allergy shot(s) administration
Hospital Experience
I am skilled in medical records filing, chart auditing
Phlebotomy
Communication skills
Customer service
Triage
Medical Scheduling
Patient Care
Venipuncture
Medical Office Experience
Experience Administering Injections
Military Service
Branch: United States Navy
Service Country: United States
Rank: E4
January 1990 to January 1997, Honorable Discharge
References
Mrs. Meryl Quirin
US Navy – Retired, Housekeeper
2019 Regency Drive, Suffolk, Va 23434
757-***-**** – Mobile, ******@*******.*** - Email
Neighbor/Best friend, 20 years
Mr. Scott D. Kilborn
Defense Experimentation Planner
General Dynamics Information Technology Company
125 Berkshire Blvd, Suffolk, VA 23434
757-***-**** – Mobile
Neighbor, ten-plus years
Mrs. Erin H. Martin
Real Estate Agent
Coldwell Banker Real Estate Group
9242 237 N County Road 250 W, Valparaiso, IA 46385
219-***-**** – Mobile, **********@*******.*** - Email
Sister
Mrs. Samantha Craig
Crisis Line Associate
Samaritans On Cape Cod and the Islands
521 Kemp Landing, Suffolk, VA 23434
774-***-**** – Mobile, *********@*****.*** - Email
Neighbor, two + years
Contact this candidate