Customer Service Agent
Resume:
Elizabeth R. Batty
*********@*****.***
Summary
Seasoned sales leader with decades of experience in managing teams, delivering quality customer service, and conducting international business including sales, market analysis, project management, supply chain management, and risk assessment. Top personal skills include critical attention to detail, creative problem solving, and collaborative team work.
Technical Skills
● Pinnacle, Oracle, Jara, BackOffice, OTTIS, Microsoft Office (Excel, Powerpoint, Word, Teams), MacOS, SalesForce, Confluence, G Suite.
● Fluent in Spanish
Experience
Smith RX Inc. Lehi, Utah.
Customer Service Agent (February 2023 - June 2023)
● Take inbound and outbound customer calls. Assist customers with information on any pending pre approval cases status. Help customers navigate Smith RX website to find information on their insurance coverage plan. Call the Medical Provider’s office or pharmacy on behalf of Customers. Synergy Science Inc. Pleasant Grove, Utah
APRIL 2022 - SEPTEMBER 2022
CUSTOMER SERVICE SUPERVISOR (June 2022 - September 2022)
● Led Customer Experience team performance across satisfaction, retention, care, and support metrics, ensuring high-quality service delivery.
● Designed and implemented a comprehensive training program covering call handling, technical support, product knowledge, troubleshooting, and order tracking, in addition to providing ongoing coaching and mentorship.
● Generated and presented monthly reports to management, highlighting call metrics, communication effectiveness, and customer satisfaction trends.
CUSTOMER SERVICE AGENT (April 2022 - June 2022)
● Take inbound & outbound customer calls assisting customers with updates on repair of units, troubleshooting issues, web orders, accounting issues, tracking orders, pending shipments. Noni by NewAge (previously known as Morinda Inc.) American Fork, Utah NOVEMBER 2001 - SEPTEMBER 2020
OPERATIONS EXPORTS, MARKET EXPANSION MANAGER & LATIN AMERICA SUPPORT (July 2007 - Sept. 2020)
● Managed sales operations and regional growth across 15+ international markets, overseeing sales ranging from $20,000 to $750,000 and serving as a business consultant to top-performing clients.
● Traveled internationally to deliver business development presentations, coordinate sales meetings, and propose localized promotions to boost client engagement and sales performance.
● Supported international and local event coordination, including travel logistics, accommodation, and live Spanish-English translation for clients, staff, and global events.
● Provided end-to-end operational support including logistics, shipment tracking, inventory documentation, customs clearance, and internal system troubleshooting across Latin American markets.
● Collaborated with Regulatory Affairs on product registration and compliance, while translating websites, social media content, and technical documents to support multilingual communication and international expansion.
CREDIT DEPARTMENT SPECIALIST (January 2006 - July 2007)
● Assisted in investigating fraudulent orders/charges and handling fraudulent bank payment recalls. DATA ENTRY SPECIALIST (March 2005 - January 2006)
● Processed all documents received, updated information, managed account records. TECHNICAL SUPPORT REPRESENTATIVE (February 2003 - March 2005)
● Assisted account owners in troubleshooting account access issues and technical problems. CUSTOMER SERVICE REPRESENTATIVE (November 2001 - July 2002)
● Assisted with processing orders, processing order payment, and managing customer accounts. Education
AUGUST 1985 - APRIL 1987
Utah Valley Community College, Orem, Utah
● Graphics Commercial Art program
MAY 1984 - AUGUST 1985
Tecnológico de Monterrey, Mexico City, Mexico
● Economics program
*References available upon request
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