Records Management Customer Service
Resume:
Objectives
●To enhance my educational and professional skills in a dynamic workplace.
●To solve problems in a creative and effective manner in a challenging position
●To bring my strong sense of dedication, motivation, and responsibility to the company
Education and Certification
St. Elizabeth Technical High School Sept 2005 – June 2015
●School Leavers Certificate
●CXC CSEC Passes
oEnglish Language Grade II
oInformation Technology Grade III
oPrinciples of Business Grade II
oSocial Studies Grade III
Experience
Yummy Baking Enterprise (Records keeper) October – December 2016
Ensure compliance with company policies and regulatory requirements regarding records management.
Maintain confidentiality and handle sensitive information with discretion.
Assist in identifying and recommending improvements to records management processes and procedures.
Assist with tracking and managing inventory levels, ensuring accurate records of ingredients and supplies.
Assist with managing customer orders, ensuring accurate record-keeping and timely fulfilment.
Assist in the preparation of reports and summaries related to records management.
Sutherland Global Services (Inbound call rep) November – December 2019
Respond to incoming inquiries, complaints, and support requests from customers, whether via phone, email, or chat.
Troubleshoot and resolve customer issues, providing accurate information and solutions to ensure customer satisfaction.
Demonstrate a thorough understanding of products and services, answering customer questions and providing guidance.
Process orders, handle returns, and manage customer accounts as needed.
Accurately log customer interactions, issues, and resolutions in the company's CRM or ticketing system.
Communicate effectively and empathetically with customers, maintaining a professional and positive demeanor.
Identify and resolve customer issues efficiently and effectively, escalating complex issues to appropriate personnel.
Collaborate with other team members to ensure seamless customer service and efficient workflow.
Gather customer feedback and provide insights to improve products, services, and processes.
Sutherland Global Services (inbound call rep) October -December 2021
Respond to incoming inquiries, complaints, and support requests from customers, whether via phone, email, or chat.
Troubleshoot and resolve customer issues, providing accurate information and solutions to ensure customer satisfaction.
Demonstrate a thorough understanding of products and services, answering customer questions and providing guidance.
Process orders, handle returns, and manage customer accounts as needed.
Accurately log customer interactions, issues, and resolutions in the company's CRM or ticketing system.
Communicate effectively and empathetically with customers, maintaining a professional and positive demeanor.
Identify and resolve customer issues efficiently and effectively, escalating complex issues to appropriate personnel.
Collaborate with other team members to ensure seamless customer service and efficient workflow.
Gather customer feedback and provide insights to improve products, services, and processes.
Sure Stay Best Western Hotel USA (Housekeeper) April-August 2021
Dusting furniture, shelves, and other surfaces.
Vacuuming and sweeping floors.
Mopping floors.
Cleaning windows and mirrors.
Sanitizing bathrooms
Making beds and changing linens.
Emptying trash cans and recycling bins.
Disposing of waste properly.
Replenishing toiletries and supplies.
Cleaning appliances.
Freelancing January 2022-December2023
Site Visits-Measuring of perimeters for buildings
Sutherland Global Services (inbound call rep) October -December 2021
Respond to incoming inquiries, complaints, and support requests from customers, whether via phone, email, or chat.
Troubleshoot and resolve customer issues, providing accurate information and solutions to ensure customer satisfaction.
Demonstrate a thorough understanding of products and services, answering customer questions and providing guidance.
Process orders, handle returns, and manage customer accounts as needed.
Accurately log customer interactions, issues, and resolutions in the company's CRM or ticketing system.
Communicate effectively and empathetically with customers, maintaining a professional and positive demeanor.
Identify and resolve customer issues efficiently and effectively, escalating complex issues to appropriate personnel.
Collaborate with other team members to ensure seamless customer service and efficient workflow.
Sutherland Global Services (Chat & Sms support)- October 2024- May 2025
Respond to incoming inquiries, complaints, and support requests from customers, whether via phone, email, or chat.
Troubleshoot and resolve customer issues, providing accurate information and solutions to ensure customer satisfaction.
Demonstrate a thorough understanding of products and services, answering customer questions and providing guidance.
Process orders, handle returns, and manage customer accounts as needed.
Accurately log customer interactions, issues, and resolutions in the company’s CRM or ticketing system.
Extra-Curricular Activities, Skills, and Interests
●Intrinsically Motivated
●Exceptional interpersonal skills
●Easily Adoptative in fast pace or changing environment
●Computing Multimedia and Microsoft Office: Word, Excel, PowerPoint
●Writing Music
●Sports – Basketball and Football
●Online Gaming
References
Available upon request
Contact this candidate